Novus Property Solutions Reviews 

210
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite staff and skilled tradespeople who complete home renovations efficiently while always keeping work areas clean and tidy. People often highlight the exceptional communication maintained throughout the entire project, ensuring everyone feels fully supported and well informed from the initial planning stages to final completion. Some reviewers were not happy with coordination issues, scheduling delays, and occasional mistakes during the installation phases. A few customers also mentioned experiencing unexpected plumbing errors, missed appointments, or minor property damage that required additional time and follow-up.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that the tradesmen are... See more

Service

Consumers find service to be positive, highlighting that the team and tradesmen are friendly, polite, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that communication throughout... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with their new kitchen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a kitchen remodel, I cannot praise the team who came for the planning stage and the tradesmen who completed the work. I was consulted about my needs and layout. I was informed on a daily bas... See more

Company replied

Rated 5 out of 5 stars

Had my kitchen upgraded :- Re plastered-new electrics-full kitchen fitted-flooring re-boarded and new flooring. Everything went smoothly, work men were professional and friendly. Cleaned up after t... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Kelsey Allen and Kevin Thompson, not only Novus partners but also great Associates. From the start, Kelsey warm, caring and friendly, Kevin,professional in overseeing the wor... See more

Company replied

Rated 5 out of 5 stars

I am a Cannock resident and Novus and Sp Solutions have just finished revamping my kitchen. I am so happy with the result as I really couldn't imagine there could be such a great outcome. The workers... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

Novus Property Solutions is a leading fast track fit out, refurbishment, maintenance and retrofit company, dedicated to delivering high-quality services across a wide range of sectors. With a rich 127-year history, Novus has established itself as a trusted partner for clients seeking excellence in property maintenance and improvement.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

210 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(210)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Management team introduced themselves immediately and went through job specifications, my needs and wishes. They listened and made relevant adaptions. All were incredibly polite, knowledgeable and understanding to what I needed/wanted. The work of the tradesmen was incredible. Punctual, tidy, polite and excellent at their trade. All of them went above and beyond going the extra mile for my bathroom design. They were all proud of their trade and they all clearly wanted it finished to perfection. Management were out almost daily to carry out inspections and communication throughout was incredible.
I felt very safe in my home as a female with young children of them coming in and out.
I cannot thank all of them enough from the bottom of my heart for the incredible bathroom I am now finally proud of. Thank you so much.

June 1, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this review. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Working really well wiv me as I've…

Working really well wiv me as I've learning disabilitys n disabled there's still few tweeks hear or there but I'm happy wiv my bathroom some of the work men left bits of mess so I cleaned it using my industrial hoover n then the work men asked me politely if they cud use it other than the 3 plasterer guys i had only one made such mess but i wud highly recommend novus for there outstanding communication politeness from all staff Eddie n site manager Shaun both respectful gentleman thank u all so much

May 27, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this review. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

All the team what was assigned to my…

All the team what was assigned to my property has been excellent all matters covered all polite and all done a brilliant job any concerns which were raised were all covered and done brilliantly

June 1, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

My Novus kitchen was completed…

My Novus kitchen was completed yesterday and I am so chuffed with it I want every one to know about it.
From start to finish every member of the team has been lovely.
From picking my kitchen to having different tradesman in and out over the last nine working days, every one of them have been great. Whilst it did mean I had to go without my cooker and washing machine for nearly two weeks I had planned ahead and brought plenty of micro meals and salads. To keep the dust down I kept all others doors shut whilst work was going on. I highly recommend Novus. I wish I could put the before and after vids on here for you, to see what a lovely kitchen I now have.

June 9, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed onto the team involved.

Rated 5 out of 5 stars

I had these to do my kitchen

I had these to do my kitchen. They were hard working, very polite, tidied up after themselves. Rich and kacey kept me informed. Jason who was here most of the time was fantastic hard working. Kevin who come in worked well to. 💯 recommended them

May 15, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Community Work

Novus property Solutions have been excellent. They have been working within the area of a Community centre I work at and have offered their services to the community for free so that they can give back to our community at The Hythe in Colchester. Very impressed with their management team and their staff who were so lovely and did a superb job in our kitchens. I would highly recommend them. Well done, team.

May 29, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave your review. At Novus, we are committed to supporting and giving back to the communities in which we work, so it’s great to hear this has had a positive impact.

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Staff very polite and helpful. Full kitchen fitted excellently fitted no complaints at all . Kacy was a pleasure to deal with and has excellent customer service . Also very respectful of property. The fitter's also very respectful of property and when i had to go out i was happy to leave them very genuine people ,they even brought my packages in thats above and beyond. Highly recommend

April 22, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Fantastic from beginning to end.

I'm a resident of Cannock, and recently needed to have my kitchen renovated. I cannot rate this company highly enough. From the very beginning to the very end of my kitchen renovations, the entire team have been fantastic. I was always kept informed of what was going on at every stage, and any questions I had were always answered quickly and thoroughly. The work was carried out much sooner than I expected, and was done very efficiently. Everyone takes great pride in their work and it is all done to a very high standard. All of the workers that came through my property were very respectful of my space and always asked permission if they needed to access anywhere other than the kitchen, and they made sure to place down floor protection when they needed to use other areas of my house frequently. I honestly can't thank them all enough for turning an old, outdated, boring kitchen into something that we genuinely love spending time in.

May 5, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it passed on to the team involved.

Rated 5 out of 5 stars

Fabulous service kitchen completely…

Fabulous service kitchen completely finished in time I’m a Cannock resident of Cannock chase council team of novus property solutions

May 22, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it passed on to the team involved.

Rated 5 out of 5 stars

The team were brilliant cleaned up…

The team were brilliant cleaned up after themselves were all polite and a great bunch of lads.I am a Cannock Resident

May 1, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it passed on to the team involved.

Rated 5 out of 5 stars

I am a Cannock resident and Novus and…

I am a Cannock resident and Novus and Sp Solutions have just finished revamping my kitchen. I am so happy with the result as I really couldn't imagine there could be such a great outcome. The workers were fab and never left any mess at all. I would highly recommend them to anyone for home improvements. Thankyou Novus for everything you have done for me and my Husband.

May 20, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it passed on to the team involved.

Rated 5 out of 5 stars

Excellent company

Excellent company! all staff were helpful and well mannered, respected my home and answered any questions I had (or my children had), the finished outcome looks amazing and even better than I originally thought, thank you all so much ♥️

April 28, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback, we will make sure it passed on to the team involved.

Rated 5 out of 5 stars

All the staff electrician

All the staff electrician, plasterer, kitchen fitter, decorator were fantastic, helpful and kept the job moving

April 14, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 4 out of 5 stars

Just had a new kitchen fitted

Just had a new kitchen fitted. Most of the work carried out was fantastic and would have been 5 stars except for the plumbing side. The tap pipes were fitted to the wrong taps? So cold to the right and not the left The pipe extension for the washing machine (cold fill) is connected to the hot water pipe? The connection for the washer pipe to screw on is facing right instead of left, so the pipe would have a kink in it and that's if it even reaches The outside tap is not working and never tested after the work?

April 29, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure it is passed on to the team involved.

Rated 5 out of 5 stars

Bathroom renovation

I can’t complain at all about the service we had everyone that came was nice polite and understanding.
Nothing was too much trouble.
They cleaned up every day after they was done.I really can’t fault them.
Lovely team to have working in my house,welcome back anytime.
Shaun was lovely too I think he was project manager.thank you Novus very happy with my bathroom *****

April 20, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will pass it on to the team involved.

Rated 5 out of 5 stars

Really pleased with the whole process

Really pleased with the whole process, ripped out my old kitchen and fitted a new one

April 23, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will pass it on to the team involved.

Rated 5 out of 5 stars

We are a cannock resident and just ad…

We are a cannock resident and just ad our kitchen redone. We can't express how pleased we are with the work that was carried out by each and every trades person, each one as friendly as the last and respected our home while doing so. Our kitchen as been done to an high standard and we are over the moon with the finish..Never been so happy with my kitchen. Thank you to everyone who did their part and more 😀 x

April 23, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will pass it on to the team involved.

Rated 5 out of 5 stars

Novus property solutions

I had Novus fitting my kitchen out the work the did was brilliant,everything went like clockwork,from meeting Taryn planning out what was to be done to meeting with George to sign it over after the work,
I am a Cannock Chase council tennant and I wasn't expecting such a great experience.that I had,
Every tradesmen was superb and made sure the kitchen was left clean and tidy at the end of the day and the work they did was top notch,I can only praise them.

April 9, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for taking the time to leave this feedback. We will make sure to pass it on to the team involved.

Rated 1 out of 5 stars

Flooded 40 times in 9 years ,never once…

Flooded 40 times in 9 years ,never once in 9 years and 40 extensive floods did they remove plasterboard after 9 years walls opened and was blue and black mould everywhere,and they expect disabled tenants to live with that affecting health had to walk away hand keys in , disabled homeless and no hope destroyed entire contents ,unable to get insurance,lost everything I had ,now homeless and in massive amount of pain due to having to move , absolute disgrace of maintenance company, homegroup housing in cover ups no repairs properly addressed ever , Adrian kinder

April 16, 2026
Unprompted review
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Reply from Novus Property Solutions

Thank you for sharing your feedback. We take all concerns of this nature seriously and want to understand this matter in more detail. To help us investigate further, please email our Customer Service team at customer.service@novussolutions.co.uk. We appreciate your time and look forward to resolving this promptly.

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