n+ Bikes Reviews 

As soon as your battery dies, your bike becomes waste
There is no service; you can't source new batteries
Stick to well-known brands that provide service in your location

6 aug:
nplusbikes tried to remove this review, but the statement was documentally proven to the Trustpilot team, and the review was restored

We have provided translation services for the n+ Bikes Maclaren bikes website and never received the payment. The company management not only openly informed us they were not going to pay because ‘it’s too expensive’ but also decided to ignore any form of communication with us. They have been informed about project costs and confirmed that – we have received an official Purchase Order from their end. This is a very shady way of doing business and we are not going to drop this topic until we receive 100% payment for the work that has been done and delivered according to agreements.

After 6 months riding the Championship Edition I can say that this bike fell short of my expectations.
It's incredibly heavy which means it's almost impossible to ride without assist and it doesn't have gears, making the ride downhill a bit unpleasant since you're pedalling on air at a certain speed.
It has no digital lock which other Mercedes models have and the display shows limited information. It looks nice though.
Very powerful and with a big autonomy if you're careful with the assist.
Support from n+Bikes is not the top one. I ordered some mud guards and they arrived 6 months later. On the manual there are no instructions of how to use the imbedded display and some parts are an afterthought that looks terrible on the bike like the torque arm bracket.

Worst customer service!!! have had all kinds of issues with the bike, after months of asking for a supervisor (Iwas ignored every time) finally someone got back to me once and never contacted me again. I bought a $5K piece of crap and they are not responding to my requests.
DO NOT BY THIS BIKE thinking it is a Mercedes Benz and it will be all great is not the experience. Soooooo disappointed

Extremely Disappointing Experience - Very Poor Service
I have the unfortunate experience of dealing with N+, it has been one of the most frustrating and disappointing encounters I've had as a consumer. I have encountered numerous issues that have left me feeling dissatisfied and misled by their advertisements which state information about the bike, which a company manager contradicted.

The level of service provided by the company has been consistently poor. It started with a delayed delivery and lack of response to my inquiries. I eventually had to cancel my order, which took months to be refunded. This lack of communication and delays were the first customer service problems I experienced.

The company's handling of product quality and availability has been disappointing. After reordering a bike, I received a damaged and incorrectly sized model. I was offered an alternative model at a discounted price. However, this promise was empty as the preferred model was also unavailable. The constant back-and-forth and lack of transparency have been incredibly frustrating and time-consuming.

One of the most concerning aspects of my experience was the company's failure to inform me that the bike they suggested as an alternative was not road legal. This crucial information was omitted, potentially exposing me to legal consequences if I had used the bike on public roads.

Moreover, the pricing and inaccurate specifications on their website have confused me. The discrepancy between the advertised 500W motor and the actual 250W motor received, and the varying top speeds have led to confusion. I was charged for a higher spec than I received.

To add to my frustrations, the company made unauthorised charges to my credit card, pushing me over my credit limit and costing me bank charges. This disrupted my financial situation and negatively impacted my credit rating, causing further inconvenience and stress.

In light of these issues, I contacted the company seeking a fair resolution and refund as per my rights under the Consumer Rights Act 2015. They acknowledged my complaint about the bikes being mis advertised and agreed to refund me. I have messaged several times to arrange collection and refund; however, my attempts to communicate and find a solution have been met with silence and lack of acknowledgement. I am now having to write to Mercedes and my M.P. to intervene.

I strongly advise potential customers to read this when considering engaging with N+.

I posted a review here which N+ objected to. They haven’t found time to resolve my issues, though. I still have not been dealt with.

Overall, my experience with N+ has been nothing short of a nightmare.

After completing the first 500 miles on my Mercedes CE e-bike, there are few things that I can criticize regarding this bike. It is a powerhouse that takes you in no time from A to B, provided it is allowed by local laws and you are free to use the full potential of the bike. The CE comes mostly assembled, requiring minimal effort of the customer to be put together up to the last nut and bolt. Nice detail: all necessary tools are included in the shipped box. Service and communication to the point of delivery were swift and friendly; however delivery period is anyone’s guess. After purchasing the bike, it took more than four months before the bike arrived at my doorstep.

It has been worth the waiting though. What you get is a beautifully designed bike, sober and tasteful without unnecessary gizmos (like every other N+/Mercedes e-bike for that matter). This one though (CE edition) carries a somewhat unique livery in all black with reflecting blue accents. Impossible to ride inconspicuously as the CE turns heads wherever you find yourself.
Since the CE has been conceived as a tribute to Mercedes world title in the Formula 1 E, it has been equipped with a double motor. As a consequence, it is not the e-bike to recommend to novice riders. With 750+ watts of power instantly deployed and traction on both wheels, it’s easy to find yourself on the ground while the bike is speeding away. A torque sensor is lacking and would definitely add value. When you manage to stay in control though, it is sensational to ride with ample acceleration speeds at any given pace. The beautiful integrated dashboard is child’s play to operate and the same goes for the electronic controls. No cell phone or complicated menus needed, a big plus in my opinion. The CE feels at home both on the tarmac and off-road provided you mount a different set of tires. The 29 inch wheels guarantee efficient power transmission to the ground. Suspension fork, excellent disc brakes, superior integrated lighting and a great belt drive complete the package.

The CE has 5 different ride modes, which make it adjustable to everyone’s needs. In the first mode, only one motor is activated, resulting in awesome mileage on one charge. In contrast, when you desire full performance at all times in track or race mode (4 and 5), one should keep in mind that maximum distance is reduced dramatically. Nevertheless and thanks to the double battery, you can still cover an acceptable amount of miles. The Mercedes EQ CE is a beautifully designed and solid piece of kit that screams to be driven fast, making riding pleasure prevail time and time again…

…..so know I paid 2 installments on an eBike that I ordered and later cancelled in accordance with danish legislation. Mercedes eBikes simply will not cancel the order at Splitit, so the payments continue ! Every time I write here, the sales rep. contact me saying that now they will fix it, but nothing happens. I urge you not to trust this company. They are a disgrace to the Mercedes brand!!!! By nothing here.

4 Weeks on N+ still can't even answer basic questions, when i ask to raise a formal complaint, then they are super quick to collect for return. Just looking at Trustpilot it is clear they are useless and they quickly delete negative Facebook and Instragram posts, so no one knows how bad they are.

FEEDBACK
1. The Silver Arrow Sport - instructions are poor and the video is not entirely
accurate.
CONCERNS
1. Bike came with an EU 2 PIN power block
2. Is this a UK spec and UK-legal bike
3. Time is taken to get support responses
4. Two charge ports (seat post and top frame), what is the top frame one for?
5. Seat post power light is permanently lit green, is that normal?
6. The pictures and video show carbon rear hangers, but the actual bike does
not.
7. My nearest service centre is Birmingham over 250 miles away.
A few more concerns to add to the list. [30/01/23]
8. The reflectors provided do not even fit the bike, they are a legal req;
9. Bike is EU setup, the brake levers on opposite sides are very confusing;
10. Green power button appears to have two settings, always green, then
recessed green when pressed
11. The setup required a bike technician 1.5hrs to tweak the brakes (travel was
excessive), the front wheel brake cylinder was touching, had to use another
Allen key to loosen, and reposition.
12. No instructions on how to remove the battery to charge, instead whilst on the
bike.
Latest issues to add to the list. [01/02/23]
13. So after a FULL charge the bike achieved barely 12 miles range (nowhere
near the 75 miles quoted for no doubt ideal scenarios), picture attached;
14. Error Code 26 has appeared, manual says it is low voltage, I still had two then
1 power bar left, does this mean a % of the battery is unusable
15. My second full charge has taken a total of 7 hrs, not the 3.5 hrs stated.
16. The carbon fibre sections are missing, see the website snips below)
17. Supposed UK service centre Birmingham has no clue they service bikes

the bike looks great and came with easy to assemble instructions. yes, it took time to arrive but other than that teams of N+ for canada was very responsive and i got the product as promised.

Quality, design, ride, looks!!!! Awesome e-bike

False advertising, you will NOT get what is advertised.
No customers support.
Rubbish product, battery does not EVER do 120klm on flat perfect conditions.
SCAM SCAM SCAM
The products are available in Taiwan.
They say "shipped from Germany" lies, what rubbish, these come from Mexller Bikes Taiwan.
DO NOT BUY FROM THEM !!!
Mercedes have been informed and Australian Dealer Principals advised as N+ is an embarrassment to Mercedes.

SCAM COMPANY !!!
UPDATE February 09 - 2023 This Bikes are fake and getting produced in Taiwan by Mexller in bad quality
NO MERCEDES AMG PRODUCT QUALITY AND SERVICE !
S C A M ! ! !
The company N PLUS HOLDINGS PTY LTD ABN 23618127021 who dealing as N+ Bikes is listed in Australia as company doing Plumbing, heating, air-conditioning . The company address in Australia is very small building with no company letters on the building . As that big official global supplier of Mercedes AMG licensed Bikes is this a total different view and information on your company ! All the info on your N+ Bikes business internet pages are fake and scam !
I received a 2022 Championship Edition eBike in bad quality - electronic engine not working . Request 15 times by email just in getting in a circle of promising to escalade to the support team . They don't take care and only playing on time to escalade the money out of your pocket .
February 03 - 2023
Update , again you scam your customers . You know very well what you are doing and you know all the reviews in same concern you receive . Allways the same answer from N+ Bikes , that you will take care . But you don't take care . AGAIN YOU SCAM YOUR CUSTOMERS !

I have also purchased products from this Company - N+Bikes.
BE WARNED they do not ship ! They have stolen my money and they do Not respond to e-mails and are completely CROOKS