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NRG Assist Reviews 5

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TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

5 reviews

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Rated 5 out of 5 stars

Excellent service and really help team @ NGR Assist

Simcott Renewables installed circa 50 GivEnergy inverter and battery systems before they went bust. Met Carl at the solar and storage show in London this year and what a result. NGR have been brilliant at helping us resolve two customer issues that we could not deal with ourselves and were completely stuck on. We have now contact all our GivEnergy customers and passed NRG Assist contact details on to them. Would highly recommend and we will be using them again.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Reliable Service with Clear SLA Support


Really pleased with the service from NRG Assist. The team were professional, helpful and kept communication clear throughout. It was good to see a proper support mechanism in place, with clear expectations, follow-up and a structured approach to resolving any queries.
The service felt reliable and well managed, with a clear SLA-style process and good customer support from start to finish. I would happily recommend NRG Assist.

May 14, 2026
Unprompted review
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Reply from NRG Assist

Thank you for sharing this. We built NRG Assist around the idea that equipment-replacement support should feel structured and predictable, not reactive. So it's great to hear that's coming through. We're just getting started and there's more to come. Appreciate you taking the time.

The NRG Assist team

Rated 5 out of 5 stars

Great support from the team

Great support from the team, highly recommend.

May 20, 2026
Unprompted review
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Reply from NRG Assist

Thanks Greg. Its much appreciated. Glad the team could help, and thank you for the recommendation.

The NRG Assist team

Rated 5 out of 5 stars

I have had immense help from the team…

I have had immense help from the team in assisting with my battery and inverter issues. Their knowledgeable support was helpful in resolving the issue and getting my system working properly and optimally. Highly recommended.

March 27, 2026
Unprompted review
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Reply from NRG Assist

Thank you for taking the time to leave this, really glad the team could help get things resolved and the system running optimally again. Much appreciated.

The NRG Assist team

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