Had great experiences with NRMA roadside assistance and telephone staff every time BUT More than 20% policy price increases year on year for comprehensive car insurance is a joke. What hap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing an... See more
Company replied
I’ve been with NRMA for nearly 30 years. My last few calls to NRMA were answered very quickly, which I really appreciated. It was also great to speak to a real person rather than being stuck in lo... See more
Company replied
I’ve had my car with NRMA since 2020, just had my first ever claim and they were incredible to deal with, full repairs, hire car and the overall experience was better than I could have expected. Actua... See more
Company replied
3.1
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If u could give 0 this is what they…
If u could give 0 this is what they would deserve. Disgusting customer servicr that never gets back to you and they lie that they will call you
April 24, 2026
Unprompted review
Reply from NRMA Insurance
Hi Sonya, thank you for sharing what’s happened. To help you further, please send us a private message via the NRMA Insurance Facebook page using this link: external link . When you message us, please include your details and mention that you came from Product Review so our team can assist you promptly. ~ Max
Being able to talk face to face with…
Being able to talk face to face with someone is great and the ladies and gentlemen who work in Maclean are so helpful and efficient,thank you Bonita
April 17, 2026
Unprompted review
Reply from NRMA Insurance
Thank you so much for your lovely feedback, Bonita. We’re really happy to hear you had such a positive experience and that the team in Maclean were able to help you so efficiently. We’ll be sure to pass on your kind words to them. ~ Cindy
System over customer service - you are a joke!
Had building cover on my property in SA and contents cover on my personals in QLD. Called NRMA to move my contents insurance to SA. They were trying to force me to complete their calculator as they deemed my contents to be $52k when its a little less than that. I explained I will carry the risk and no I did not want to increase my sum insured. They wouldn't go any further - they refused to move on unless I increased my sum insured. If I want to carry the risk that is my prerogative. Have been a customer since the late 90s (originally with CGU and then when NRMA took over moved across) but yet NRMA are perfectly okay to lose Building, Contents and Car Insurance with a client cos they wouldn't complete an online calculator. You know what their response was "The system won't allow us". NRMA keep satisfying your system and not your customer! You are a joke!!
April 22, 2026
Unprompted review
Reply from NRMA Insurance
Hi Loretta, we understand how frustrating this would have been, particularly as a long‑term customer. For contents policies that provide new‑for‑old replacement, we’re required to ensure the sum insured reasonably reflects the cost of replacing items with new equivalents. That’s why our teams use the calculator as a safeguard, even if you are prepared to carry additional risk.
We’d like to review how this was handled in your situation and see whether there’s anything further we can assist with.
We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
We have always been insured with the company
We have always been insured with SGIC which is now NRMA insurance. We have never had any problems. Customer service is really good. The staff have always been happy and very helpful.
April 13, 2026
Unprompted review
Reply from NRMA Insurance
Thank you so much for sharing that, Susan — we really appreciate your loyalty and kind feedback. It’s great to hear you’ve had such a positive experience. ~ Max
Warning don't just keep rolling over…
Warning don't just keep rolling over policies i checked my green slip roll over renewal was $1100 I did a new application it ended up being $780 for the same policy makes me question the 7 other policies I have been a member and customer for 30 + years seems loyalty doesn't matter.
April 20, 2026
Unprompted review
Reply from NRMA Insurance
Hi Tim, we’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
Easy to apply covers immediately…
Easy to apply covers immediately everything you need in one insurance
April 10, 2026
Unprompted review
Reply from NRMA Insurance
Hi Danielle, thanks for sharing your experience. We’re glad to hear you found the application easy and the cover comprehensive. ~ Max
Good Insurance hunting
I went hunting the internet for good priced insurance and found NRMA this year to be the most competitive. I was worried when hearing media reports that insurance may be getting out of reach for many but luckily for our home we are ok.
April 17, 2026
Unprompted review
Reply from NRMA Insurance
Hi Harleymovies, thank you for taking the time to share your experience with us. We’re really pleased to hear you found NRMA to be competitively priced and that you were able to find cover that suited your needs.
We understand concerns around rising insurance costs, so it’s great to know we could help provide peace of mind for your home this year. We truly appreciate your feedback and your trust in NRMA. ~ Cindy
Outstanding Service & Great Value for Multi-Policy Holders
I recently added another vehicle to my policy with NRMA Insurance and couldn’t be happier with the experience. The whole process was smooth, straightforward, and handled with genuine professionalism.
The customer service was excellent — friendly, efficient, and more than happy to answer all my questions. It made what can sometimes be a tedious process feel easy and stress free.
I was also really impressed with the pricing. As a multi-policy holder, the discount offered was fantastic value and made the decision to insure my additional vehicle with NRMA an easy one.
Overall, a great experience from start to finish. Highly recommend NRMA for anyone looking for reliable cover, competitive pricing, and outstanding service.
April 15, 2026
Unprompted review
Reply from NRMA Insurance
Hi Trev and Cherrie,
Thank you so much for your wonderful review and for taking the time to share your experience.
It’s great to know you found value in our multi‑policy discounts and pricing, and that this helped make your decision an easy one. Your recommendation means a lot to us, and we truly appreciate your continued trust in NRMA.
We look forward to supporting you again whenever you need us. ~ Cindy
Being able to speak to a staff member…
Being able to speak to a staff member face to face made it a lot easier.
April 16, 2026
Unprompted review
Reply from NRMA Insurance
Hi Eric and Noeleyn,
Thank you for taking the time to leave such a lovely review. We’re really glad to hear that being able to speak with one of our team members face to face made things easier for you.
Providing personal, approachable support is important to us, and it’s great to know that experience made a difference. We appreciate your feedback and look forward to helping you again in the future if needed. ~ Cindy
Long time NRMA Customer currently have…
Long time NRMA Customer currently have 5 policies with them spanning over personal and business with a mix of car insurances and home insurances
Currently going through a claim for ride-off hail damage and appalled at how NRMA has handled it.
My policy auto renewed 18th March and incident occurred on the 21st March. I was merely 3 days from the automatic yearly policy renewal till the hail damage incident occurred.
For a 3 day window I am getting charge the total year of policy being approx $1,400 and potentially a drop in agreed value from the previous policy.
When speaking to a senior escalation manager I was told NRMA has see this from a business perspective and their is nothing they can do, it’s good to know they value their business over their long term customers.
My vehicle also got towed away and due to the escalation and then taking their time I have been without this car for weeks since it has been towed, costing me hundreds of dollars in Ubers and transport.
Terrible resolution and I am unhappy with the resolution and customer support. I will be cancelling all 5 policies I have with the company and moving insurance companies.
I would say STAY AWAY they value their business more than their customers
March 21, 2026
Unprompted review
Reply from NRMA Insurance
HI Bronson, thank you for sharing your experience and for being a long‑term NRMA customer. We’re genuinely sorry to hear how frustrating this claim process has been for you, especially given the timing of the policy renewal and the disruption you’ve experienced since the vehicle was towed.
We understand how disappointing it feels when a claim occurs so soon after renewal. Under our motor policies, when a vehicle is declared a total loss, the full annual premium is payable for that policy period. This is a standard policy condition and applies regardless of how soon after renewal the incident occurs. We appreciate that this outcome can feel unfair, particularly when agreed values or circumstances have changed. Thank you again for taking the time to share your concerns. ~ Cindy
NRMA Road-service has been my "knight…
NRMA Road-service has been my "knight in shining armour " for many decades...and NRMA Insurance has now made my first solo-purchase of a car a reassuring and low-stress experience. Thankyou !
April 10, 2026
Unprompted review
Reply from NRMA Insurance
Hi Elizabeth, thank you for sharing your review. We’re pleased to hear that NRMA Roadside Assistance has supported you over the years. We also appreciate you choosing NRMA Insurance to insure your car, and we’re glad the process of arranging your insurance felt clear, reassuring, and low stress. Thank you for taking the time to provide your feedback. ~ Cindy
I had very great experience with nrma…
I had very great experience with nrma Nowra very friendly staff and great customer service
April 14, 2026
Unprompted review
Reply from NRMA Insurance
Hi Michelle, we're happy to hear that you had a great experience with our friendly staff and customer service in Nowra. Thank you for your positive feedback! ~Kaz
Terrible Customer Service
Went to renew my CTP Greenslip. The website couldn't process my quote so had to call, 2 hours 3 calls and multiple forms later still had no policy and also cancelled my comprehensive policy with NRMA. Worst customer service, couldn't imagine what the process would be like if I ever had to make a claim.
*UPDATE* I've now noticed my payment went through when I used the initial NRMA quote link provided that ended up in an error that started this whole mess. I now don't have the funds to pay for my CTP with another provider until I get my money back, spoke with someone on chat they told me to send an email which I have, I am now vehicle-less until this is sorted...
Also went to the link below that lead me to an error page (might have been me but if it's not, that checks) but I found the chat through FB and was given (pretty sure) a bot, another few questions, which then lead them to send me another link with more forms. Not wasting my time anymore, it genuinely feels like they are doing this on purpose at this stage AVOID NRMA AT ALL COSTS!
April 14, 2026
Unprompted review
Reply from NRMA Insurance
Hi Danny, thank you for taking the time to share your experience. We are very sorry to hear about the frustration you encountered when trying to renew your CTP Greenslip and that the process took longer than it should have. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to look into this further and learn from what went wrong. If you are open to it, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Product Review so our team can support you promptly. ~ Cindy
Refuse to pay invoices
April 9, 2026
Unprompted review
Reply from NRMA Insurance
Hi Angelo, we’re sorry to hear this and would like to understand what’s happened. We don’t have enough detail here to look into the invoices you’re referring to, but we’re keen to help if we can. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Best customer service I have ever had
Best customer service I have ever had. Thanks to Amanda.
April 7, 2026
Unprompted review
Reply from NRMA Insurance
Hi Sabah, thank you so much for taking the time to share this lovely feedback. We’re really pleased to hear you had such a positive experience, and we’ll be sure to pass your kind words on to Amanda. We truly appreciate you choosing NRMA and sharing your experience with us. ~ Cindy
Speak to me don't bill my dead husband - the HELPFUL COMPANY
Husband died,4 policies,cars and home. Tried to find a person to help me pay the direct debit payments, BSB A/c number. 3 weeks later getting late payment sms on my dead husbands phone. phoned road service, and someone, a person, tried to get a perrson to call me. Still waiting. trustpilot answered 10/04
they gave me a facebook link. i am 75 and not on facebook. please phone. the complaint resulted in an email threatening to leave me without coverage.
complaint ref, 7146866. no help.is there anybody out there.
April 8, 2026
Unprompted review
Reply from NRMA Insurance
Hi Lyn, we’re very sorry for your loss, and we sincerely apologise for the distress this situation has caused you. What you’ve described is understandably upsetting, and this should not have been your experience during such a difficult time.
We appreciate you taking the time to explain what’s been happening, and we want to make sure this is addressed properly and with care. To protect your privacy and ensure we can support you appropriately, we’d like to review this with you directly. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Great company, lots of trust ✨
I have all my policies with NRMA; great service and confidence they are there if something goes wrong. I also recently bought travel insurance for the family through them, the lady in Perth was so lovely and had so much patience working through the options. Great company, lots of trust ✨
April 2, 2026
Unprompted review
Reply from NRMA Insurance
Hi Giles, thank you so much for your kind words and for trusting NRMA with all of your policies. We’re really pleased to hear you’ve had such a positive experience and that our team was able to support you with your travel insurance. We’ll be sure to pass your lovely feedback on to our Perth team member. We truly appreciate your support and look forward to being there for you whenever you need us. ~ Cindy
Reply from NRMA Insurance
Hi Frank, thanks for taking the time to share your feedback. We’re sorry to hear that the quote appeared misleading. We’d like the opportunity to look into this further. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
I am a proud member of the NRMA
I have been a member of the NRMA for 40 years. I trust that when I need roadside assistance or to claim on my insurance that I will receive quality service. I find that when I have needed customer service over the phone, my call is answered quickly and I am speaking to someone who lives here. I do agree with some of the other comments, that the cost of insurance has risen by hundreds/thousands of dollars and for most of us is a huge expense in our lives that causes much anxiety.
April 1, 2026
Unprompted review
Reply from NRMA Insurance
Hi Vicki, thank you for taking the time to share your experience and for your many years of loyalty with NRMA. We’re really pleased to hear that you’ve received timely and supportive service when you’ve needed assistance, and we appreciate you acknowledging our local teams. We also understand your concerns around rising insurance costs, it’s something we know can cause anxiety, and your feedback is important to us. If you’d like, we’d be more than happy to review your cover with you to make sure it still suits your needs. Thank you again for your thoughtful review and continued support. ~ Cindy
I cannot afford anymore
This is the most expensive insurance that I can not afford anymore. I have compared multiple car insurance companies (AAMI, Budget Direct etc), and they offer a much better price for my comprehensive car insurance. I will drive under 5,000 km and be locked in the garage all the time, as I have purchased my second car. I chat with the salesperson from NRMA to review the price. It still cost me a high price. Even if I change to market value, it will cost more. The service and claims are quite good, but they stay firm in their price. So I can only change to another company.
March 30, 2026
Unprompted review
Reply from NRMA Insurance
Hi Jeff, thank you for sharing your experience and for taking the time to review your cover with us. We understand how frustrating it can be when insurance costs rise and become difficult to manage. While I can’t comment on other insurers’ policies, we do recommend reviewing both the inclusions and exclusions of any cover. At NRMA Insurance, we aim to provide more comprehensive cover with fewer exclusions, and while summary pages can look similar, a closer review can reveal important differences. If your circumstances change or you’d ever like us to review things again in the future, we’d be happy to help. ~ Cindy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.