Had great experiences with NRMA roadside assistance and telephone staff every time BUT More than 20% policy price increases year on year for comprehensive car insurance is a joke. What hap... See more
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Review summary
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Timeframes not transparent. It’s a Sneaky way of tricking customers when you have restrictions that are not in writing or advertised. Limiting the time a quote is valid for when it isn’t in writing an... See more
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I’ve been with NRMA for nearly 30 years. My last few calls to NRMA were answered very quickly, which I really appreciated. It was also great to speak to a real person rather than being stuck in lo... See more
Company replied
I’ve had my car with NRMA since 2020, just had my first ever claim and they were incredible to deal with, full repairs, hire car and the overall experience was better than I could have expected. Actua... See more
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3.1
Average
2K reviews
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NRMA always there when you need them
NRMA is a business you can trust. They re thorough and extremely helpful. I’ve been with them for 28 years. Never have I experienced anyone that was not very helpful. I had a house fire in 2019. In a matter of half an hour my husband and twin 2yer olds were homeless. NRMA organised a hotel and the process with them was flawless and easy. I always recommend NRMA to anyone. I’m very thankful for their insurance, kind and helpful staff and having a branch in a small town. It is super helpful that they have a branch in my small town. All my insurance is with the. Thank you!
February 3, 2026
Unprompted review
Reply from NRMA Insurance
Hi Tess, thank you so much for your wonderful review. We truly appreciate you taking the time to share your experience, and we’re incredibly grateful for your loyalty over the past 28 years.
We’re glad to hear that our team was able to support you during such a difficult time in 2019. Experiencing a house fire is incredibly stressful, and knowing that our staff were able to help your family quickly and make the process as smooth as possible means a lot to us.
Your kind words about our helpful staff, our branches, and your ongoing trust in us really do make a difference. We’re committed to being there when our customers need us most, and feedback like yours reminds us why we do what we do.
Thank you again for your continued support, it truly means the world to us. ~ Cindy
NRMA have ruined my car and charged me a $1,000 excess for the privilege!
My wife recently had an accident and despite being advised that our car would be fixed within 2-3 weeks, it actually took them 2 months to get it back to us. That was frustrating and the communication was non-existent, however the real issue is that when we finally got the car back, it had scratches all down the passenger side, which were not there on the day of the accident. I have flagged this to NRMA and they are refusing to accept liability as we cannot prove how they got there, even though it has been out of our custody for 9 weeks. I have taken the car to a local smash repairer and the damage is estimated to be around $5,000, not to mention the shoddy job that was done on buffing the bonnet (which had to be fixed due to the accident) which will also have to be redone by a more reliable repairer. For a company that claims that they only work with the best and provide top quality work, the repairs and the experience was low budget and unprofessional at best. It took them two months to get my car back to me and even then, it’s come out looking worse than when it went in and I am left with the bill. Customer for 10+ years by the way……
February 4, 2026
Unprompted review
Reply from NRMA Insurance
Hi Kenneth,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the experience you’ve had. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
I went to NRMA to assist an elderly…
I went to NRMA to assist an elderly gentleman who could not speak English well. Right from the beginning, the staff at the Merrylands Stocklands branch were intune with our needs. They tried to assist as much as they could, whilst sticking to policy. Huyen was super helpful and Leah at the front desk was really nice and helpful. No where else have I seen such service. Keep up the great work ladies.
February 3, 2026
Unprompted review
Reply from NRMA Insurance
Hi Harmanpreet, thank you so much for taking the time to share this lovely feedback. We’re really glad to hear that the team at our Merrylands Stocklands branch were able to support you and the gentleman you were assisting. Helping customers who may face language barriers is incredibly important to us, and it’s wonderful to know the staff made the experience easier for both of you.
Huyen and Leah will be thrilled to hear your kind words. We truly appreciate you acknowledging their efforts and the care they provided.
Thanks again for your thoughtful review, and for recognising the team’s great work. ~ Cindy
No value provided by NRMA for 47 years membership
After 47 years membership & always renewing at the ever increasing price I was given across EVERY policy. That is 5 motor vehicles & 3 residential properties, a friend said "go on line & get a quote". Bingo a $1500.00 difference on one MV renewal straight away.
February 3, 2026
Unprompted review
Reply from NRMA Insurance
Hi Peter, thank you for taking the time to share your feedback, and we truly appreciate your 47 years of loyalty. We’re sorry to hear that you’ve felt let down by the value offered in your recent renewals, that’s certainly not the experience we want for any long‑term member.
We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
They are racist they finalised my claim…
They are racist they finalised my claim while they have not solved my claim and this claim was 10/2024 and I have been communicating with them but finally they said to me that you are not us , different in skins and this is my claim NRP246032213 I paid the access fee of 1000
September 25, 2025
Unprompted review
Reply from NRMA Insurance
Hi, thank you for sharing your experience with us. We’re sorry to hear how upsetting this situation has been for you, that is never what we want for any of our customers.
We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
We have all our policies with NRMA
We have all our policies with NRMA. Very easy, very informative and very heloful
February 2, 2026
Unprompted review
Reply from NRMA Insurance
Hi Annette, thank you so much for your wonderful review! We're delighted to hear that having all your policies with NRMA has been easy and informative for you. Our team is always here to help, so if you ever need anything or have questions in the future, please don’t hesitate to reach out.
We truly appreciate your support! ~ Cindy
NRMA AND Sgio I am not happy with your…
NRMA AND Sgio I am not happy with your services, especially NRMA they had my car for over a month and didn’t do any repairs on my c63 In fact all you guys did was cause more problems. I am very disappointed from the biggest to the lowest, the CEO of NRMA, Mrs with all respect but you need to check your company with a reality check or your business might lose a lot of customers & just in my opinion who do you think I should of got insurance cover with? I guess time will tell I will let you know on that one! Cheers and plz go ahead cancel my policy like iv been asking you too you wasted my Time!!
You will have to offer me a brand new c63 s Gle AMG now Mr Mercedes and Mrs NRMA ! Get in contact with me regarding this you guys have upset and left me very disappointed and unhappy with my own car I shouldn’t feel like this man aye Carolyn Darke!
February 2, 2026
Unprompted review
Reply from NRMA Insurance
Hi Eli, thank you for taking the time to share your experience. We’re really sorry to hear how disappointed and frustrated you’ve been, that’s never the experience we want for any of our members.
request our Claims Team to give you a call back with an update on your claim. Please keep an eye out for a call from a private number. While we provide a timeframe of up to 3 business days to receive the call, however, it often happens much sooner. In the meantime, you can also try contacting claims through webchat here: https://go.nrma.com.au/motorclaimswebchat. They are available from 8:00am to 8:00pm AEST, seven days a week. ~ Cindy
Asked for an email copy to be sent
Asked for an email copy to be sent, was told no worries.
Said that I was registering the car that day, so I need the email.
No worries.
Nothing arrived.
3 days later still nothing.
4th phone call, was told my email was not selected, so it will take another 24hrs to recieve my documents.
Meanwhile car is still not registered.
Unusually poor service from NRMA/IAG.
Not what I am accustomed to.
January 31, 2026
Unprompted review
Reply from NRMA Insurance
Hi Mark, thank you for taking the time to share your experience with us. I’m really sorry to hear how difficult this has been, especially when you needed your documents urgently to register your car. We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
A Great Result!
Super friendly, helpful and professional staff members! ... I created 2 new insurance quotes (CTP + Comprehensive) online. These were converted to actual policies over the phone. I was offered 10% + 5% discounts for initiating these policies online including qualifying for a multi-policy discount! A few discrepancies were corrected (we're human!) including a request from me for a start direct debit date change were all carried out with a smile. Happy to know that we have an actual NRMA branch in town (Inverell NSW 2360) if needed!
January 31, 2026
Unprompted review
Reply from NRMA Insurance
Hi Tania, thank you so much for the wonderful review!
We’re really glad to hear you had such a positive experience creating your new policies and that our team could help convert everything smoothly over the phone. It’s great to know the discounts, multi‑policy savings, and those little corrections along the way all came together for a great result.
We’ll be sure to pass your kind words on to the team; they’ll be thrilled to hear your feedback. And we’re especially happy that having a local NRMA branch in Inverell gives you that extra peace of mind.
If you ever need anything else, we’re here to help. ~ Cindy
always no hasell with either claims or…
always no hassell with either claims or renew policies or new quotes
January 26, 2026
Unprompted review
Reply from NRMA Insurance
Hi Domenico,
Thanks so much for taking the time to leave this review! We're really glad to hear you've consistently had a hassle‑free experience with your claims, policy renewals, and new quotes. That’s exactly the kind of smooth, straightforward service we aim to deliver.
If you ever need a hand with anything in the future, we’re here to help. ~ Cindy
I have been a member of NRMA for over…
I have been a member of NRMA for over 10 years. I always an honest when filling in my information in terms of vehicle use, kilometres travelled, where the vehicle is stored etc. I went to renew my policy to find by switching my gender from male to non binary saves me 25% on my premium. In the 10 years I have been a member, a 25% reduction in my premium has never been on the cards. This is all with the SAME driving history, same address, same number of claims, same everything… all a part from updating my gender.
I’m perplexed how this makes such as difference.
Yes, I understand, statistics, inclusion etc are part of what NRMA are trying to achieve but a 25% all because of identifying as Non Binary…. Why not be fair to the average person NRMA - I don’t know how I have become a safer driver by declaring I’m non binary
January 1, 2026
Unprompted review
Reply from NRMA Insurance
Hi Chris, We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
Really disappointing
Our tenants moved out and left the house filthy. They also damaged the kitchen and bathroom. NRMA told us we would have to lodge two separate claims for repairs, each with an excess of $1,100, and that they also required 4 weeks' rent (the bond). We tried to explain much of the bond was gone due to cleaning costs, and we did not have the $4000 plus dollars required to even get the claims process started. Communication was also really poor, in that we had to chase information and updates. It felt as though there wasn't much motivation to support us and find solutions. In the end, we just gave up.
January 20, 2026
Unprompted review
Reply from NRMA Insurance
Hi Janine, We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
Excellent service
In my opinion, NRMA have always been great to deal with and their staff very knowledgeable. I cannot fault their integrity.
January 22, 2026
Unprompted review
Reply from NRMA Insurance
Hi Garry, we appreciate your positive feedback and are happy to hear that you've consistently had great experiences with our knowledgeable staff. Thank you for recognizing our integrity.
The whole process was amazing thanks…
The whole process was amazing thanks NRMA and Team
January 23, 2026
Unprompted review
Reply from NRMA Insurance
Hi Julie, we're happy to hear that you had an amazing experience with our team. Thank you for your positive feedback; we appreciate it! ~Kaz
Thanks to NRMA roadside assistants Ali
Thanks to NRMA roadside assistants Ali, & trainee Sarmad for today's battery replacement.
Due to car being my elderly aunts they prioritise to come asap and my aunt was very appreciative of the speed of service.
Also manager Ozzy arrived I assume to oversee the trainee. he was also very kind and offered good information also. Ali kept us updated on their goings on while changing battery. All very respectful and friendly. Thank you
January 23, 2026
Unprompted review
Reply from NRMA Insurance
Hi Sandy, we're happy to hear that NRMA Roadside assistance team provided prompt and respectful service for your aunt's car battery replacement. We appreciate your kind words about the team's helpfulness and the speed of service. Thank you for sharing your positive experience! ~Kaz
Dont touch NRMA Insurance
We were involved in an accident with an NRMA insured driver over 4 months ago. The at fault driver admitted liability and lodged a claim with her insurer (NRMA). Since this time we have been endlessly stuffed around and ultimately ghosted by NRMA Insurance claims Department, which is now based somewhere in Asia. Significant damage has been done to our vehicle through no fault of our own and now NRMA think that we will just go away if they continue to ignore us.I have started asking around and found that this tactic is now widespread with NRMA so therefore suggest that anyone thinking of insuring anything don't do so with NRMA. We have now had to refer our claim to the Australian Financial Complaints Authority to try & seek a resolution. NRMA are a disgrace!!
September 28, 2025
Unprompted review
Reply from NRMA Insurance
Hi Boyd, thanks for sharing your experience. We acknowledge your frustration regarding the accident claim and the difficulties you've experienced with our claims department. We're sorry to hear about the delays and lack of communication. We have sent your review to the claims team. Thank you for bringing this to our attention. ~Kaz
Ever increasing premium, lack of loyalty
I was frustrated with the continuous increase in premiums last year and again this year. We have been members for 47 yrs and I do not feel that they show me any loyalty so why should I. I have had just one other quote this year which was $750 less for the same product or at least an equivalent product.
January 22, 2026
Unprompted review
Reply from NRMA Insurance
Hi Brett, thanks for taking the time to share your feedback with us. I’m really sorry to hear how frustrated you’ve been feeling, especially after being with us for 47 years. That’s a long time to place your trust in us, and we never want you to feel that loyalty isn’t recognised.
We understand how disappointing premium increases can be. Over the past few years, Australia has seen a significant rise in severe weather events, along with higher repair and claims costs across the industry. These pressures unfortunately impact premiums for all insurers, but we know that doesn’t make the experience any less frustrating.
I’d really like to take a closer look at your policy and see what we can do to help. If you’re open to it, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Thieves and liars
I wanted to update the address on my policy as I have recently moved, yet the online form was showing an increase in the policy payments as opposed to what should have been a decrease as outlined by their risk factors. Calling the number provided put the increase at an even higher rate than what the website showed!
Apparently living in an area with a lower crime rate and putting your vehicle behind a locked garage means your car is at a higher risk than the previous location with a higher crime rate and being left out in the open in a carport. This is ridiculous and goes against everything they describe what determines the overall premium amount.
Edit: It seems they don't bother reading reviews before giving a scripted response either.
January 22, 2026
Unprompted review
Reply from NRMA Insurance
Hi Seneeki, thanks for taking the time to share your feedback, we understand how disappointing this must have been, especially when you were expecting a decrease.
Premiums are reviewed at renewal using historical statistical data from multiple sources, including council information, police and claims data, and are based on a combination of factors such as location, weather exposure, traffic conditions, claims experience and crime rates. While changes like a different address or secure parking can influence risk, the overall premium reflects the combined risk profile, which means it doesn’t always lead to a reduction.
We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Cindy
Your communication will be very difficult
Their system is not user friendly and when you email them their staff do not read your email and act like AI
January 15, 2026
Unprompted review
Reply from NRMA Insurance
Hi Niho, We’re here to help. To assist you further, please send us a private message via the NRMA Insurance Facebook page using this link: https://go.nrma.com.au/FBmessenger. When you message us, kindly include your details and mention that you came from Trust Pilot so our team can support you promptly. ~ Max
The first time I called your company…
The first time I called your company the lady I spoke with was not very helpful the 2nd time I called a Gentleman by the name of Aspen was extremely helpful and did his research into what I needed and was looking for so i think you should train your staff so they know exactly what you offer in terms of policy
January 16, 2026
Unprompted review
Reply from NRMA Insurance
Hi Barry,
Thank you for taking the time to share your experience. We’re sorry to hear that your first interaction didn’t meet expectations, but we’re glad to hear Aspen was able to help and take the time to understand what you needed — we’ll be sure to pass that feedback on.
Your comments are important to us, as consistent knowledge and support across our teams is something we’re always working to improve. Feedback like this helps us identify where additional training or guidance may be needed.
Thanks again for letting us know. ~ Max
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