Easy to navigate and check monthly. NS&I informed me and paid within the time frame given. Only complaint was the winnings were not high enough, but nice nevertheless .
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Review summary
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What people talk about most
Reviews shaping this summary
Actually, I said because it wasn’t that easy online and on the phone, it didn’t accept my details and all the additional questions mothers birthday that sort of thing. However, when I looked it up I h... See more
I cashed in some funds and they arrived on time but you’d expect that to happen! I don’t understand though why you cannot get hold of your money over a weekend - I requested the money on Friday and g... See more
For some reason, website doesn't always work fully when using Chrome, but fine with Windows... strange, but I'm no computer expert and probably something to do with settings. Otherwise, service as ex... See more
Company details
About NS&I
Written by the company
We’re the nation’s savings bank.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
Why save with us?
Written by the company
- We're saving experts
- We've been supporting the nation's savers since 1861. Today, millions of customers trust us with their savings.
- We're the only savings provider backed by HM Treasury
- We guarantee 100% of your savings – no matter how much you save.
- We’re all about saving
- Saving. Nothing more, nothing less. Whatever you’re saving for, we offer a range of products to suit your needs.
- We're the home of Premium Bonds
- Every £1 you save gives you the chance to win tax-free prizes every month – from £25 up to the two £1 million jackpots!
Contact info
United Kingdom
- 08085 007 007
- customerenquiries@nsandi.com
- nsandi.com
We’re here for you
4.3
Excellent
11K reviews
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Technology, not always reliable
Actually, I said because it wasn’t that easy online and on the phone, it didn’t accept my details and all the additional questions mothers birthday that sort of thing. However, when I looked it up I had got the Details correct …your system didn’t work
April 2, 2026
Simple to access and easy to use with…
Simple to access and easy to use with the bonus of a decent interest rate.
April 12, 2026
Helpful advisor
The advisor I spoke to was very helpful knowledgeable and patient. She talked me through the process and waited until I throughly understood. I was very pleased with the service I received that day.
March 4, 2026
smooth easy safe transactions.
April 15, 2026
Easy navigation
Easy to navigate and check monthly. NS&I informed me and paid within the time frame given. Only complaint was the winnings were not high enough, but nice nevertheless .
April 10, 2026
They always keep me informed of when…
They always keep me informed of when they have received my money every month. So easy to set up a standing order to by the bonds every month.
April 16, 2026
Basic web portal and poor information - to the point of being fairly useless
Took out a cash ISA and there was no obvious messaging to state that you couldn't add to it from other existing ISAs. The web site process did not not make that clear either, so I contacted the help desk, but they didn't know the answer as to whether it was possible, or if not why not... so eventually messaged and received a response that it is not possible - but no answer to other questions. When I pointed out that it wasn't clear and it would be better to make it more clear, I received a glib, patronising response about it being in the T&Cs - brilliant!!
March 18, 2026
Unprompted review
All the dealings I have with you go…
All the dealings I have with you go through quickly and smoothly. Thank you.
April 2, 2026
Really good experience on user
Really good experience on user, website and the overall experience
April 16, 2026
Reliable service.
April 16, 2026
Transfer telephone service is…
The customer telephone service is great.
Transferring funds from premium bonds into my bank account is not automatic and the delay is not always convenient.
March 4, 2026
Switch accounts
your system makes it difficult to talk to a human eventually when we were put through it was dealt with your agent professionally
April 15, 2026
I did nothing.
April 6, 2026
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