Prebooked and paid for train from Brussels airport which was cancelled, no assistance except for advice to take 2 busses and take train from somewhere else. An other emplyee advised to take train to B... See more
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I was just taking a train from Zwolle to Groningen (16/09/2026 - planned departure: 22:16). The train was standing still and then an announcement came (in dutch only) saying that there is a technical... See more
Been waiting for help since 9 this morning, it's now 1 on the afternoon. When will I get help with my question? Also every 15 min i receive this message: Er is nog geen collega beschikbaar. Je staat n... See more
Whats up NS? Keep on lying to your customers??? Train from Antwerp supposed to be a direct to Lelystad In the app it says direct and at the same time on the board it says destination Amsterdam Zui... See more
Company details
Information provided by various external sources
NS International is part of the Nederlandse Spoorwegen.
Contact info
Stationsplein 9, 1012 AB, Amsterdam, Netherlands
- nsinternational.nl
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fair ticket prices and good service…
Fair ticket prices and good service when re-booking tickets!
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