GREAT COMPANY I have never had any issues ordering items from NSW CPAP over the years. Very prompt response when order sent in. Great communication during entire process. Very quick delivery timefram... See more
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Review summary
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It’s simple and absolutely stress free buying all things CPAP related - if you’re not 100% confident of your needs you can always call and chat to a staff member. In every situation I’ve needed help... See more
The go to place in the Sutherland Shire for the best results for you & your specific needs that you require for the best health as well as your sleep. Been coming here for over 2 years and the team... See more
As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the st... See more
Company details
Written by the company
We are Sydney’s trusted independent CPAP retailer NSW CPAP is Australia’s most trusted name in sleep apnea machines, masks and accessories. Our four conveniently located clinics around Sydney covering all points of the compass with 6 locations and a commitment to delivering unmatched customer care, our sleep specialists are here to help you find the right equipment to suit your needs, budget and lifestyle. Whether you are new to CPAP therapy or just looking to update your existing equipment, NSW CPAP is your one-stop-shop for quality sleep apnea machines and accessories.
Contact info
Level 1, Suite 3, 49 Grosvenor Street, 2025, WOOLLAHRA, Australia
- 1300414190
- sales@nswcpap.com.au
- nswcpap.com.au
4.6
Excellent
5K reviews
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Replied to 8% of negative reviews
Typically replies within 2 weeks
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Good service
Good service, product range and pricing makes NSW CPAP my "go to" CPAP supplier.
June 30, 2026
it took a very long time compared to…
it took a very long time compared to last time
several unclear communications as to where in the chain the goods were
why were they shutting back and forth ?
June 22, 2026
Poor service
Calling the store was so difficult, was advised someone from the main number would call me back which took hours. Only one member of staff in the shop to serve customers. The customer service member was polite, but I felt rushed and as though I wasn't given all the information on products I was interested in. I decided that next time I will go to ResMed at Macquarie, where I have been before and their service experience was far superior. Several members of staff to serve, privacy rooms, lots of time was given to explaining various products, fittings/trials, mini service/clean on my machine was free whilst I was there and also they check on my sleep quality and give me a report, again free of charge.
June 29, 2026
Good service
Every thing went well, delivery was quick set up was easy, Maria was very helpful and the price was very good
June 29, 2026
Friendly staff
June 29, 2026
The Port Macquarie store
The Port Macquarie store, especially Ben have always gone that extra in their service. Polite, obliging,prompt and professional!
June 15, 2026
Helpful and efficient
June 11, 2026
As a regular buyer of CPAP equipment…
As a regular buyer of CPAP equipment over the years via NSW CPAP. My latest purchase - Löwenstein Prisma20A Automatic CPAP Package was offered at a great price, and when I picked up the package the staff walked me though the process of putting the machine together, how to change settings, which was great advantage when I got home, I was able to setup in minutes. As a bonus the Lowenstein provides the best therapy ive ever experienced in the 39 years since I was diagnosed with Sleep Apnea.
June 15, 2026
i do not like these masks .obviously i…
i do not like these masks .obviously i have ordered the wrong one,they hert my face and are uncomfortable
June 25, 2026
Slow delivery
I ordered 3 items from NSW CPAP and they delivered o e of the items within a few days from placing the order.
Weeks went by and I had not received any updates for the remaining items so I had to ring to enquire about the remaining items. The person was very polite on the phone and mentioned some items were out of stock however they just received the items.
I placed the order on the 8th June and received the final items on the 29th June. These items are essential to me and expected to have the items within a week however did not receive for 3 weeks. I would prefer to be advised when ordering items online if they are out of stock so I can source from another supplier. Many websites who items as out of stock so at least we know… anyway wanted to feedback, as I mentioned the staff I spoke to were very polite and apologetic so my score does not relate to them more so for the delay in receiving the items without any updates from the company until I rang them.
June 26, 2026
Don't buy anything from their online…
Don't buy anything from their online shop! They sell items they don't have in stock. They take your money, and then, three weeks later, tell you they're still waiting for the item to arrive. After that, they mess you around for months until they finally get your purchase in stock.
A waste of time and money.
June 25, 2026
NSW CPAP staff were very reassuring…
NSW CPAP staff were very reassuring when my CPAP part wasn't delivered to my unit last week. I couldn't go to the letter box for the units, as I'd had a spinal procedure performed that AM, and been told not to walk about. They emailed a couple of times and said to check in the AM, and I just felt they were concerned, which made me feel I was in good hands if it had gone missing.
June 25, 2026
Very easy transaction.
Very easy transaction.
Communication excellent and product wonderful
June 25, 2026
Excellent customer service!
After a brief misunderstanding with my order, they had me sorted and the order on it's way so quickly!! That is what proper customer service is all about! Thank you!
June 12, 2026
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