NuFuture Ltd Reviews 7

TrustScore 4 out of 5

4.2

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4.2

Great

TrustScore 4 out of 5

7 reviews

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Rated 5 out of 5 stars

Happy Client Since 2013

I've been hosting on NuBlue with numerous of my own clients for almost 10 years, and I can undoubtedly say this: no one comes close. The dedicated support team has helped me so many times over the years, offering solutions for every issue that I faced. Usually those were caused by the platforms I was using (WP/Magento), and they helped anyway! In short, I've tried many other hosting services and I've never felt this much "at home". Thank you for everything. I can host my clients' websites here and know they're in good hands.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

I have two sites hosted by nublue…

I have nad two sites hosted by nublue for some yearsnow and can confiorm as others have on here that the support assistance they offer is second to none. The patience reflected when answering what must be my stupid questions is exceptional.
NuBlue look after all of my associated website 'add on' needs after transfering everything previously hosted by Titan Internet and GoDaddy resourses simply because every aspect is understood and works for me.

April 12, 2020
Unprompted review
Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service, the best thing about NuBlue is they don't mind helping with technical questions that may be slightly out the scope of their support. Support is their best quality.

March 12, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

I was just looking online for something to do with NuBlue and noticed the many bad reviews. I have been with NuBlue for 3 years now and always had great customer support and if any problems have happened with the server they always get in touch and have a fast response. Servers have gone down once in 2 years that I can remember. Brilliant company

November 2, 2018
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service, my website was down for 6 days (first time ever in over ten years). When I called them after the Easter break I was told that it was due to lack of disk space, I received an email from them advising me that I needed to delete emails (which I did (all of them)). When I spoke to the man from support he said something was strange, he used my login details to check emails had been deleted, which he confirmed, he then said that the emails sometimes stay on the server (which caused the website to go down for 6 days).
When I mentioned that I had deleted the emails 10 days before crash, he said you might need to set up the email account with Outlook, even though he had previously mentioned that I can do it via Roundcube (which I use all the time).
When I commented that he wasn't helpful he said he was going to terminate the phone call???
So to summarise I pay them £43 per month for them to offer no hosting for almost a week and then when they tell me the reason why the website was down (too many emails) which I had already deleted and had confirmed I was doing it correctly? I left the phone call confused and frustrated and I certainly would advise anyone looking for decent hosting & support to go else where.

April 3, 2018
Unprompted review
NuFuture Ltd logo

Reply from NuFuture Ltd

Hi Dan,

Firstly, apologies for the delay in responding. TrustPilot isn’t our main review platform so we don’t regularly check this site.

I’m sorry to hear that you’re unhappy with the Hosting support service that you received. We don’t monitor your sites or server directly for downtime on the package you had with us, but we do aim to provide the best support service that we can. Prior to the downtime, we sent multiple emails to our registered contact for this account, warning of high disk usage for this server in attempt to pre-empt downtime for your sites. We sent 5 emails over the course of a month but received no replies.

When the site and server went down, we added temporary resources to the server to bring it back up, as well as performing a disk space audit to make you aware of how you could reduce disk space usage. We also advised on potential package upgrades at this time too, if you were unable to reduce your usage for any reasons.

Email usage was one of the key reasons for the server’s disk space maxing out. We don’t have details of your email client or the method you were using to delete messages, so it’s possible that you may have deleted messages from your local machine, but not from the server. I’m afraid that all depends on how you choose to access your email accounts with us.

We’ve always tried to be helpful and provide as much assistance with your hosting as possible, even at times when your frustration has become evident. We’re sorry that we were not able to help you understand and resolve the issues with your server in this instance but we hope we’re able to provide a more positive experience when you contact our support team in future.

Rated 5 out of 5 stars

Brilliant customer service.

Liam and Mathew have both been extremely helpful with getting to grips with the hosting. They went above and beyond what was expected to help resolve an issue. Brilliant.

May 31, 2017
Unprompted review

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