NuCèlle Inc. Reviews 27

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Total scam. Ordered it once and 3 shipments and charges appeared on my credit card. Cancel subscription almost impossible. Buyer beware!!

Company replied

Rated 3 out of 5 stars

Total scammers. Do not buy anything from this company. Learned my lesson always research before getting anything from facebook.

Company replied

Rated 1 out of 5 stars

Ordered on line Jan 21 and Jan 28 received two emails about rating the product and service. It was strange that I have not received my order and email to find out eta. The next day email replied to... See more

Company replied

Rated 1 out of 5 stars

Totally scammed this website .without my consent took it off money and didn't give it back pls don't trust.i have very bad experience with them .

Company replied

Company details

  1. Skin Care Clinic

Written by the company

NuCelle Skincare/Mandelic Acid for Acne, Melasma, Rosacea, and Wrinkles


Contact info

2.0

Poor

TrustScore 2 out of 5

27 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

I really like the NuCelle products

I really like the NuCelle products.
They have revived my complexion wonderfully.
The company I brought from quit carrying the line when they were bought out.
So I ordered on line. I received an incorrect order so I called the 800 number given on the 'returns' page and left a message as requested for a return call. I did not received a return call. I called six more times on different days but still no return call. I sent a letter to the Blaine, WA address because I was from the United States. Still no response. I needed additional products but was concerned about the no response for 'returns' on the last order. But after a couple of weeks I decided to order anyway. When I ordered I saw a remarks box for special instructions so I included my last order number and gave a short explanation of the problem and received a call that day. They were very apologetic and corrected my order very satisfactorily. What ever the glitch with the 800 number was I hope it has been corrected.

September 14, 2020
Unprompted review
NuCèlle Inc. logo

Reply from NuCèlle Inc.

Thank you for your great feedback regarding our products. We are so sorry for unreturned calls. Our 1-800 number was down and it took us a number of months to solve. We appreciate your understanding!

Rated 5 out of 5 stars

Love Nucelle

Very easy to order. As the product comes from Canada it takes a little longer to receive - but worth the wait!

August 28, 2020
Unprompted review
NuCèlle Inc. logo

Reply from NuCèlle Inc.

Thank you and glad you are willing to wait with COVID issues things are taking a little longer.

Rated 5 out of 5 stars

Great product and service

Been using Nucelle sunscreen for maybe a decade now. Shipping is always prompt and the product is excellent - best sunscreen I'd ever used.

August 15, 2020
Unprompted review
NuCèlle Inc. logo

Reply from NuCèlle Inc.

Thanks Emma!

Rated 5 out of 5 stars

The products came to me in a tightly…

The products came to me in a tightly wrapped secure manner. Thank you. I have been using these products for years. There is a reason I have stayed with them. They are great.

July 23, 2020
Unprompted review
NuCèlle Inc. logo

Reply from NuCèlle Inc.

Thank you DJ, we appreciate your business!

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