Number One Beds Reviews 4

They sold me one pillow on their website and a different one was delivered as clearly stated on the product packaging. They then told me it was the same pillow. It clearly wasn’t. To return it they said it was to be at my own postal expense. If only I had read the other reviews on here before I made the purchase.

If I could give this bunch a zero rating I would. It took 11 weeks (August 23rd to November 7) for them to deliver the metal bed frame we ordered. When it finally arrived and we unpacked it, one headboard leg was bent. There were also 3 items that were essential to assembly that were missing.

The customer service rep I spoke to - and I use that term in the loosest possible sense - was the singularly most unhelpful person I've had the misfortune to deal with. He didn't get off to the best start by insisting they weren't responsible for the condition of the bed when it arrived, because it had been shipped directly from the manufacturer, who therefore had direct responsibility for its safe arrival. For everyone's benefit - including the obviously ignorant rep I spoke to - under UK consumer law, your contract is with the person or business that sells you goods or services, not with a third party. In this case, this shabby outfit is responsible for my satisfaction, not the manufacturer.

I told this person that I could make the bed work (by modifying the frame) but that I would be seeking a partial refund.

His response was that they didn't 'do refunds, partial or otherwise' - clearly utter nonsense, as he later contradicted himself by saying they'd collect the bed and issue a full refund once they had received it.

Based on my experience of their logistics lead times, this would leave me waiting until the end of January at the earliest for a refund.

Issuing a partial refund would have left both of us leaving the conversation feeling satisfied and made this review very different, but when I pressed the issue, he said they 'couldn't' issue a partial refund. Again - utter nonsense. The truth is they choose not to help their customers.

Avoid this company. They are merely an intermediary whose interest lies only in taking your money, and not in ensuring their customers get the value they might reasonably expect.

Ordered a mattress on the 27th October after the website promising quick delivery. No mattress has been delivered and they haven't responded to emails. AVOID

I wish I could do 0 star. Numberonebeds works under another company called Darlington Bedding Centre. A bed was not delivered as it was apparently left in front of the house on the street. The replacement was arranged and as I was not able to be waiting for them at home, I called to cancel the delivery. Chris (who only works in the shop and does not deal with online orders) was extremely rude on the phone and did not want to commit to any resolution and hung up the phone. he called back afterwards and magically could deal with online accounts and but his behaviour resulted in me changing my mind and cancelling the order fully and I am hoping that I will get the refund.