Shoe real size is too big. I've gotten a 9 Uk size shoe and its absolutly massive compared to other shoes with the same size
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
“I recently bought a pair of shoes from this company and I’m very satisfied. The shoes are comfortable, stylish, and made from high-quality materials. They fit perfectly and are great for everyday use... See more
Company replied
I live in Germany and it was the first time I ordered from uk and it was just so easy with the Numeris Team and we don’t need to talk about the shoes just fire 🔥
Company replied
I was unsure about purchasing some trainers for my son as I was unfamiliar with the brand. I then had some issues however customer services were fantastic with their response and solved my issue quick... See more
Company replied
Company details
Contact info
Unit 8 Mardon Park, SA12 7AX, Swansea, United Kingdom
- +447425873172
- customer.service@numerisfootwear.com
- numerisfootwear.com
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 39% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Shoes and Customer Service
I’ve ordered several times from Numeris and the customer service is top notch and the shoes are amazing quality
May 9, 2026
Unprompted review
Reply from Numerisfootwear
Appreciate you taking the time to shout out the team 🥷🖤 - Team Numeris
Reply from Numerisfootwear
Love hearing this, quality is everything to us 👏🏻 - Team Numeris
Very Good shoos they come fast and are…
Very Good shoos they come fast and are verry quality
May 9, 2026
Unprompted review
Reply from Numerisfootwear
Love hearing this 🖤 - Team Numeris
It iss soooo goood
May 9, 2026
Unprompted review
Reply from Numerisfootwear
This made our day 🖤 - Team Numeris
Reply from Numerisfootwear
This made our day 🖤
Team Numeris
Order Never Received & Terrible Customer Service
Extremely disappointed with this company. I never received my order, despite it being marked as delivered, and after multiple emails and providing all the information they requested, I still have no resolution.
Customer service has been very poor throughout the process — slow responses, no meaningful updates, and no accountability for a missing parcel. I have repeatedly explained that the parcel was not at the delivery location shown and have fully cooperated with their investigation, yet the issue remains unresolved.
At this point, I would strongly advise others to be cautious when ordering from this company. Based on my experience, I would not recommend them and will not be ordering again.
May 4, 2026
Unprompted review
Reply from Numerisfootwear
We’re sorry to hear you feel disappointed with your experience. Our customer service team has remained in contact throughout and has continued to assist with the investigation into the delivery.
As confirmed by the courier, the parcel was marked as successfully delivered. In line with our policy for alleged lost or stolen parcels where delivery confirmation is available, we offered a resend of the order as a resolution. We understand you requested a refund instead, however this is not something we’re able to offer in these circumstances.
We appreciate your cooperation during the process and are still happy to help arrange the resend offered.
Team Numeris
I did not received my order for 3 weeks…
I did not received my order for 3 weeks even it was planned within 2-4 working days. Even I wrote few emails I got automatic generated answer from AI asistent who did not recognised real problem. After about 10 days I got reorder form, but the problem was that I did not get the item on day when was special occasion for which I have ordered them.
May 9, 2026
Unprompted review
Reply from Numerisfootwear
We previously requested further information in order to investigate this matter, however we did not receive a response. Unfortunately, without the relevant order details, we’re unable to locate your order or review the issue further.
Please contact our customer service team directly via email with your order number and the email address used to place the order, and we’ll be happy to look into this for you.
Email - Customer.service@numerisfootwear.com
Team Numeris
Phenomenal customer service
Phenomenal customer service. I bought 2 pairs of trainers and they were too big. If you have narrow feet, go 1 size down. Had to return them and order 2 new pairs because that is faster than the exchange process- someone has to inspect the shoe to confirm no wear and tear before exchanging them, and I needed them before going on holiday. I used a discount code to save some money, and the site would allow me to reuse the code for my new purchase. This situation was totally my mistake. I spoke with Mia from customer services, she issued me a new discount code for the same level of discount, and then insured my new order was sent out as quickly as possible so they arrived the day before my holiday.
Besides this, the shoes look and feel so premium. I got a pair of the Atelier, and the Eclipse. Great shoes, even better customer service.
Huge thanks to Mia from customer services.
May 1, 2026
Reply from Numerisfootwear
Thank you so much for your detailed feedback! We’re really glad we could help get everything sorted in time for your holiday 😊
We’ll be sure to pass your kind words on to Mia, she’ll really appreciate it. Great to hear you’re enjoying both pairs. 🙌
Team Numeris
Numeris the best shoes in the game
Numeris the best shoes in the game! Comfort and stylish, you can’t go wrong!
May 9, 2026
Unprompted review
Reply from Numerisfootwear
Thank you so much! We really appreciate the support 😊
Team Numeris
The quality of the shoes exceeded my…
The quality of the shoes exceeded my expectations — they are extremely comfortable, stylish, and feel very durable. From the first day, the fit was perfect, and I could wear them for hours without any discomfort.
April 8, 2026
Unprompted review
Reply from Numerisfootwear
We’re really happy to hear the shoes exceeded your expectations and that you’re finding them so comfortable and stylish 😊
Team Numeris
Reply from Numerisfootwear
So pleased you’re happy 🖤
Team Numeris
Reply from Numerisfootwear
Appreciate you taking the time to shout out the team ⭐
Team Numeris
Reply from Numerisfootwear
Thank you so much! We really appreciate your support 😊
Team Numeris
A very good brand with incredible…
A very good brand with incredible quality and variety, I will definitely buy again
May 7, 2026
Unprompted review
Reply from Numerisfootwear
We really appreciate your kind words and look forward to your next order 😊
Team Numeris
Reply from Numerisfootwear
We’re sorry to hear you were unhappy with your experience. Your order was placed for delivery to a hotel while you were on holiday, however shortly after purchase we identified a stock discrepancy affecting the item ordered.
Our customer service team remained in contact with you throughout to help resolve the issue and responded in a timely manner.
We appreciate your feedback and are glad we were able to resolve the issue.
Team Numeris
Great Service
May 6, 2026
Unprompted review
Reply from Numerisfootwear
So pleased you’re happy 🖤
Team Numeris
Quality and very special design :)
May 6, 2026
Unprompted review
Reply from Numerisfootwear
So pleased you’re happy 🖤
Team Numeris
Reply from Numerisfootwear
Glad they didn’t disappoint! 🖤
Team Numeris
Reply from Numerisfootwear
Love hearing this 🖤
Team Numeris
Perfect perfect perfect.
Perfect perfect perfect.
I've ordered 5 times from this brand and everytime they exceed my expectations. The quality of the shoes is perfect, the fit is fitting and the compliments are flooding with each pair.
Also the delivery service from the company itself is very quick and spot on!
I recommend them sooo so strongly!!!
May 6, 2026
Unprompted review
Reply from Numerisfootwear
We appreciate you 🖤
Team Numeris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.