Great products unless something goes wrong.
Product? Incredible. Customer Service, shockingly bad.
The buckle on my child's Nuna RAVA broke while still under warranty. They are willing to replace the buckle free of charge but aren't accepting or sending out any new parts until their warehouse move is complete. They don't have tracking on their parts as they are being moved. They don't have timeline for when their warehouse is going to be complete and they don't have an alternate plan of how to help customers in the meantime until this is "resolved". Meanwhile, I have a $700 car seat that is unusable for the foreseeable future from a million dollar company that boasts top quality and children's safety as its top priority but can't plan ahead. Unacceptable, irresponsible and frankly, unethical.