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nunshen, Haute Manufacture de Thés Reviews 15

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TrustScore 4 out of 5

4.2

Tea Store
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  1. Tea Store

Written by the company

Fondée en 1938 à Lausanne, nunshen est une haute manufacture de thés spécialisée dans la sélection et la création de thés et infusions d'exception. Implantée aujourd'hui à Paris avec son Atelier dédié à la dégustation et à la formation, la maison accompagne aussi bien les amateurs éclairés que les grandes tables de la gastronomie française. Chaque référence est pensée avec soin, de la sélection des crus à la création de rituels sur-mesure, sous la direction de Carine Baudry, expert-dégustateur avec plus de vingt ans d'expérience dans le monde du thé.

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4.2

Great

TrustScore 4 out of 5

15 reviews

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Rated 1 out of 5 stars

Delivery with Chronopost is a disaster but the products are fine!

The products are perfect but the delivery experience is horrible! Once again, it is with "Chronopost"!
I paid the service to DELIVERY TO HOME. At the end, the Chronopost delivery person didn't stop by my place and the worst thing is THEY "PRETENDED" they did and sent a message like can't deliver because no one there. At the end, i need to goto a Pick Up point to get back the goods.
On the Chronopost site, the Pick Up Spot Address is INCORRECT! The name of the Tabac and the actual address doesnt match!!
At the end, i have to drive 2 different places to collect my parcel.

April 1, 2026
Unprompted review
nunshen, Haute Manufacture de Thés logo

Reply from nunshen, Haute Manufacture de Thés

Thank you so much for taking the time to share your experience , and we're genuinely glad to hear that our teas lived up to your expectations. That truly means a lot to us.

However, we are deeply sorry for the delivery ordeal you went through. What you described is simply not acceptable, and we completely understand your frustration.

We are aware that we are sometimes too dependent on our carriers, and situations like yours remind us how much the delivery experience is part of the overall nunshen experience. We are actively working to improve this, and your feedback will be shared directly with our logistics team.

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