Nuovahealth Reviews 

70
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Ordered on the 2nd August 4 days later I email them just to find out they can't find my order wtf I contacted my bank for a full refund

Company replied

Rated 5 out of 5 stars

Just wanted to say a huge thank you for my order which arrived so quickly. I am suffering from severe chilblains after standing for hours outdoors doing Covid clinics , the fingerless compression glo... See more

Rated 3 out of 5 stars

They do make a difference, but have to be worn with other gloves. For example, when undertaking household chores like bathroom cleaning a waterproof glove needs to be worn over the glove to ensure han... See more

Rated 5 out of 5 stars

I ordered shock spring knee braces to be sent to us here in Bulgaria Nuovahealth dispatched the order with my specific instruction request within two days and notified me on 3rd June they were on thei... See more


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3.6

Average

TrustScore 3.5 out of 5

70 reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(70)

20 reviews in the last 12 months

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Rated 4 out of 5 stars

Not that comfortable but does help

Arrived quickly but no instructions on how to fit. A quick Google helps. Not terribly comfortable to wear especially for us ladies but really does help. Wear over a t shirt or similar to help with comfort.

July 31, 2025
Rated 1 out of 5 stars

Awful.

Awful. Don't waste your money on this rubbish. Was going to send it back but would have to pay and as another reviewer said, they just claim they never received it.

August 6, 2025
Unprompted review
Nuovahealth logo

Reply from Nuovahealth

Hi,

Sorry to hear you’re unhappy with your experience.

Just to clarify: we absolutely do accept returns and issue refunds when items are returned in line with our policy. The situation you're referencing involved a customer who provided tracking for a return that was never delivered to our address — we investigated it thoroughly, but unfortunately we can't refund items that don't arrive.

We always try to resolve issues fairly, and if you’ve had a problem with your order, please contact us directly with your order number so we can help.

Kind regards,
NuovaHealth

Rated 1 out of 5 stars

Simply Rubbish.

I received my back brace recently ! It is not fit for purpose. I cannot put it on. The over shoulder straps are much too short and don’t reach the Velcro grip pad. I emailed the company and received a patronising response telling me that my shoulders must be too broad!! In fact my shoulders are quite narrow and my build is slight!! I very much regret not seeking feedback before purchase .

July 31, 2025
Unprompted review
Rated 2 out of 5 stars

I purchased the Back Support Belt for doing just that, but it doesn't!

I purchased the Back Support Belt for Lower back pain after the NHS physio's that I had seen said they couldn't recommend a particular make/item; the only thing that they both said was not to buy an expensive one, so I opted for this from Nuova Health. After spending some time trying to get it work I went back to my very old(and expensive) belt made by Rolyon which is unfortunately no longer available. The belt from Nuova Health has better ventilation than the Rolyon BUT the reason that I've now given up on it is that the velcro fastenings do not stay in position once I start moving to carry out a task that involves bending etc; they just become 'unhooked', rendering it useless. It cost less than £20;, the Rolyon one over £60 about ten years ago so in this case the cheaper belt was a false economy.

March 28, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS - AVOID
Bought a back brace and corset from this website. Back brace was cheap and completely useless. Corset way too tight. Returned by Royal Mail tracking which showed as returned. Company REFUSED a refund claiming they hadn’t received despite tracking clearly stating they had!!
SCAM COMPANY - CHEAP GOODS - THEY STEAL YOUR MONEY
*****************AVOID******************

DO NOT believe their insincere responses to negative reviews either!!!! It’s all a pretence to make them look like they care!!! They will NOT respond or give refund so don’t bother! RAISE A DISPUTE WITH YOUR BANK and hopefully they will get blocked by Visa
Date of experience: August 31, 2024

August 19, 2024
Unprompted review
Nuovahealth logo

Reply from Nuovahealth

Dear Nicola,

We are genuinely sorry to hear about your negative experience, and we want to clarify the situation regarding your order.

Firstly, the issue appears to be with Royal Mail, as our records show that we did not receive your return. We understand that your tracking information indicates otherwise, but occasionally, parcels can be lost or misdelivered, even if the tracking system shows it was returned. This is why we offered to assist you in filing a compensation claim with Royal Mail to resolve the issue. Unfortunately, you declined this offer.

We strive to provide quality products and excellent customer service, and we are always willing to help our customers when things go wrong. In this case, however, the missing return was beyond our control.

If you change your mind and would like our help in pursuing the Royal Mail claim, we are still happy to assist.

Kind regards, NuovaHealth

Rated 1 out of 5 stars

DIRE

DIRE! The splint I bought had been so badly packaged into a tiny blue bag that when I cut the very top of the blue bag to open it, the action cut off the top bit of the splint rendering it unfit for use! Having examined it out of interest anyway just to see how it worked, it was the most awkward, uncomfortable piece of kit I'd ever had the misfortune to attempt to wear!!! I managed 2 minutes!! A TOTAL WASTE OF MONEY!!! My Recommendation to anyone is is STICK WITH NHS/PHYSIOTHERAPIST recommended splints!!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Going to smash the Brighton Marathon now☺️

These arrived yesterday and I wanted to say a huge "Thank You" the
service was quicker than expected and I have tested them out and they
are fantastic. The difference they have made to my knees already is unbelievable. I have early on set arthritis in my right knee and
training for a marathon the knee pain has been disrupting my sleep
health, a vicious cycle when training at this level.
I was skeptical if the supports would actually work but within 24hrs
I'm feeling so much more confident my knees will get through the race
and maybe I'll follow. 😂
Thank you Nuova 😊

March 24, 2024
Unprompted review

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