I have experienced the same thing as many other people who have used the Nuroclean website. Such as I ordered two tubes of Mould Gel my order changed to six tubes. They said I couldn't cancel my order... See more
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The order process started easy but then they bombard you with additional items. Admittedly I did choose 2 extra items however at what I thought was the checkout I noticed an item for secure delivery t... See more
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Ordering system was not very clear as home many items ordered / price. Once product was received it didn’t clear damp stains on the tiling grout
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I very much dislike all the ads for other products from the company, after ordering a product. If I wanted those products, I would have looked them up and bought them.
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2.6
Poor
386 reviews
Replied to 65% of negative reviews
Typically replies within 1 week
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It was very easy to order not a problem…
It was very easy to order not a problem I just want to see what happens when you want to return it because of work for you that's the real experience
February 25, 2026
Unprompted review
Ordered 2 bottles of mould cleaner and…
Ordered 2 bottles of mould cleaner and was charged for 6 as well as other products. $120 USD.
Stay away from this company. The site is misleading and confusing. As I detailed above I only ordered the two bottles and was charged for the original order and then another 4 bottles were added and waranty protection was added totaling $90 USD. I was disappointed with PAYPAL response and I closed my account with them and my only hope of justice is my Credit Card provider. I will pass on my feelings with my wide number of friends and relations.
It's now 9/3/2026 and as well as bing SCAMED by this Company, I have not received any product. I am over it and let everyone I know how low this Company and the people they employ. Have a read of the Company response to this review, no appology, no actual response.
It is now 11/3/2026, I have received the SCAM parcel and guess what the mould removal product does not work,
February 24, 2026
Unprompted review
Reply from Nuroclean
UPDATE
Hello Tony,
Thank you for sending over your order details.
We have been able to locate your order and an agent has been assigned to review your case further. Our team will carefully assess the order details and the items included so we can better understand the situation.
We are committed to assisting you and working toward a resolution as soon as possible.
__________
Hi Tony,
We appreciate your feedback and understand your concerns regarding the order. Charges correspond to the items selected during checkout once payment is completed.
We take your concerns seriously and would like the opportunity to review your case. A separate message has been sent requesting additional details so we can assist you further.
Kind regards,
Anna from NuroClean
Great discount
Great discount, hope product is as good as it claims to be. Looking forward to receiving my order :-)
February 24, 2026
Unprompted review
Scam?
My Australian bank and Visa instantly blocked the purchase from this site and shut down my credit card !!!
February 24, 2026
Unprompted review
Reply from Nuroclean
Hello Len,
Thank you for sharing your experience.
Occasionally, first-time international or online transactions may not be processed due to routine security measures. If this occurs, we recommend contacting your bank for authorization or attempting the payment using an alternative method.
If you have any further questions about this or need our assistance, please don't hesitate to get in touch.
Kind regards,
Anna from NuroClean
Product appears useful
Product appears useful
MTgexreadin it got 4 stars is that the size of font used for the option of “No Thanks” choice is ridiculously small and hard to find … like they are pushing hard to buy the product.
February 22, 2026
Unprompted review
I only wanted 2 tubes and not 3 but it…
I only wanted 2 tubes and not 3 but it seems you sign in and then you have to buy more. Hoping this helps with my mould! :)
February 22, 2026
Unprompted review
Appalling company an absolute rip off
Appalling company an absolute rip off. Payed through PayPal clicked on one ended up with three products. I only realised I got charged for three when I looked at my bank account and found I was charged for three. I tried cancelling the order and get my money refunded but to no avail. 8 emails down the line and still no sign of any refund. When I eventually do receive the products I will be returning them asap and get my refund i requested. Overall poor customer service and poor company avoid at all costs.
February 18, 2026
Unprompted review
Reply from Nuroclean
Hello Rupert,
Thank you for reaching out and sharing your experience.
For transparency, we want to assure you that our system does not charge customers automatically. The total amount charged is based solely on the quantity of products selected and confirmed by the customer during checkout, including any add-ons.
Our goal is to ensure that customers feel fully informed and confident throughout their shopping experience, and we are always working to make the process as clear and enjoyable as possible.
With that in mind, we’d like the opportunity to review your order and explore how we can assist at this stage. Since we couldn’t locate your order based on this review alone, we’ve sent you a separate request for additional details.
Please check your inbox for our message when you get a chance.
Looking forward to staying in touch,
Anna from NuroClean
Too many additional offers
February 21, 2026
Unprompted review
Warning and revocation !
I wish I investigated before ordering! Absolutely appalling. False advertising displaying mould remover at € 13.99 for 2 units. Then entered through PayPal where I was charged Euro 47,87 € and further 25.98 € for two other items I only looked at !!!!! No indication of the cost throughout process until card was charged. Absolutely shocking! Will be returning immediately for a refund so won’t even try the product! Also I will write complains on every possible site if I don't get my money back. Nuroclean, please cancel both "orders" and send back my money, the full amount of 47,87 € and 25.98 €, so 73.85 € !
February 20, 2026
Unprompted review
Reply from Nuroclean
Hi Kristina,
We regret to hear about your experience. This is not what we aim to provide our customers with.
To clarify, the pricing is set per item, and our system does not automatically charge customers. An order is only processed once the customer completes the checkout and confirms payment.
That being said, we'd like to review your case thoroughly and assist you further. Since we were unable to locate your NuroClean order based on this review alone, we’ve sent a separate request for more information.
Please check your inbox for our message when you have a moment.
Looking forward to staying in touch,
Anna from NuroClean
Good I don't need to say anymore
Good I don't need to say anymore, leave me alone.
February 20, 2026
Unprompted review
This product is useless
This product is useless. I expected more considering the outrageous price. I applied to a small amount of mould in my kitchen and after leaving for 10 minutes absolutely no improvement. It has an overpowering smell of bleach despite promises of no odour. Also, I tried to leave a review on their own website and conveniently as it is negative it won’t allow me to submit.
February 20, 2026
Unprompted review
Reply from Nuroclean
Hi Daniel,
Thank you for sharing your experience.
Your concerns regarding product quality, price, and trouble leaving a review are important to us. While NuroClean is designed to be effective for tackling mold, results can vary depending on the severity and type of mould, surface type, contact time, and other factors.
Now, to check this properly, we have assigned an agent to review your case and they will contact you directly to assist further. We are committed to hearing more about your experience with NuroClean.
Kind regards,
Anna from NuroClean
Didn't understand that the follow on…
Didn't understand that the follow on offer for more tubes was adding to my order but if works well don't mind it
February 19, 2026
Unprompted review
Product good
Product good. Ordered too much and requested a refund. Hopefully will get resolved soon
February 8, 2026
Unprompted review
Reply from Nuroclean
Hello David,
Thank you for sharing your feedback. We are glad to hear you are satisfied with the product.
We've been able to identify your order and recent interaction with our support team. It seems that the situation has been resolved in the meantime. If you have any further questions or concerns, please don't hesitate to let us know.
Kind regards,
Anna from NuroClean
Waiting for delivery.
I liked the cost of the products I ordered, and the speed of the transaction. Now I look forward to receiving them.
February 19, 2025
Unprompted review
I don’t like all the ads to purchase…
I don’t like all the ads to purchase mor mur-len at the end
February 18, 2026
Unprompted review
Hated all the add ons when purchasing
Hated all the add ons when purchasing. Two were added unintentionally
February 18, 2026
Unprompted review
Reply from Nuroclean
Hello Ann,
Thank you for the review.
We understand that navigating multiple add-on options can sometimes feel overwhelming. These suggestions are intended to highlight add-on products and features that some customers find helpful. Rest assured, though, they are completely optional and can be skipped.
At this stage, if you’d like us to review your order or have any questions, our team is happy to help. Please reach out anytime at support@nuroclean.com.
Best wishes,
Anna from NuroClean
Order #BE31B47340
My order was #BE31B47340. I ordered two of this product, and was charged for 4. I did not want to order 4, and have no idea how the cost suddenly doubled in this way. The buying process goes on and on, offering other products that I did not want. This is not trustworthy behaviour.
February 18, 2026
Unprompted review
Reply from Nuroclean
Hello Helen,
We appreciate you bringing this to our attention. The experience you described is not at all what we aim for.
For clarity, when it comes to the order, any add-ons, such as warranties or subscriptions, must be actively selected and confirmed before the order is finalized. While these options are suggested to highlight features some customers find helpful, they are entirely optional and can always be skipped.
That said, we want to make this right. Your case has been escalated to our support team, and an agent will be in touch shortly to review the charges and discuss the next steps with you.
Please keep an eye on your inbox for our follow-up.
Kind regards,
Anna from NuroClean
I orded 2 tubes of mold cleaner
I orded 2 tubes of mold cleaner, After paying $25.98, I discovered a second charge for$57.67 for 2 more tubes plus shipping protection.I immediately called customer service and they said it was cancelled. Five minutes later I got an email that the order was shipped. I do not believe that anything wwould ship that quickly and I am astonished that they added an extra order. My advice is to avoid any contact with this company. Get your anti mold products at your local store. I will be working to get my money back.
February 17, 2026
Unprompted review
Reply from Nuroclean
Hi Michael,
Thank you for your feedback. Our ordering system reflects the items selected during checkout, along with any optional protections or shipping costs chosen by the customer. Orders are processed quickly once confirmed to ensure efficient delivery.
Our team is eager to work with you to resolve this and ensure your satisfaction. To address them, we have assigned an agent to review your case.
Best regards,
Anna from NuroClean
The additions were good except too fast…
The additions were good except too fast and I got the toilet cleaner mistakenly.
Other than that with so many offering we should lots of clean -mold free-bathrooms. Thanks
February 16, 2026
Unprompted review
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