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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and effectiveness in addressing various skin concerns, including severe dryness, eczema, and psoriasis. Many people found that the products, especially the hand cream and skin fix, significantly improved their skin's condition, making it soft, smooth, and hydrated. Reviewers also appreciate the company's commitment to donating products to nurses with every purchase, finding this ethos commendable. The ordering process is frequently described as easy, with prompt delivery and lovely packaging. However, some customers were not happy with the user experience of the 300ml pump bottles, noting that a significant portion of the cream gets stuck and cannot be pumped out, leading to waste or requiring unhygienic methods to access the remaining product. A few other people also felt that the hand cream could be tacky upon application, required frequent reapplication, or had a strong, musty smell.

What people talk about most

Product

People report positive experiences with the product, especially the hand cream, praising its effectiveness... See more

Quality

Users describe positive interactions with quality, consistently praising the effectiveness of the products.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering and the... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the quick absorption, allowing for... See more

Based on these reviews

Rated 5 out of 5 stars

I was introduced to Nursem by a friend who gave me a Christmas hamper with Nursem products last year. I suffer from Pompholyx, a chronic skin condition presenting with small, intensely itchy, fluid-fi... See more

Rated 5 out of 5 stars

I’ve been trying since February to heal the broken skin on my hands. I have an autoimmune condition that leaves my skin especially vulnerable in cold weather, and this winter really took its t... See more

Company replied

Rated 5 out of 5 stars

A great variety of products that have been created by the very people who want to use these items. They are well made and very pleasant. Good value for money. Orders arrive in lovely packaging. Commun... See more

Company replied

Rated 5 out of 5 stars

I’m a repeat buyer of Caring Skin Fix pots because I’ve never found a moisturiser that works better to remove dry/hard skin on the feet. I care for my elderly Mum who has always struggled with hard sk... See more

Company replied


Company details

  1. Cosmetics Industry

Written by the company

Nursem is a UK-based skincare brand dedicated to supporting the hands of healthcare professionals. Our mission is to create high-quality, effective, and naturally derived hand care to help soothe sensitive skin. Through the Nursem Promise, we also offer healthcare professionals free hand cream to care for their hard-working hands. Nursem combines ethical sourcing, cruelty-free formulations, and a dedication to sustainability, earning trust across the UK’s healthcare sector. Whether for personal use, gifting, or supporting a team, Nursem delivers skincare that truly cares for those who care for others.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The hand cream is the best

Thought I would try the hand cream as have problems with dermatitis. It's great so ordered more and some for my granddaughter who is a nurse in Southampton University hospital. Really pleased that my purchases are also helping nurses.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I was introduced to Nursem by a friend…

I was introduced to Nursem by a friend who gave me a Christmas hamper with Nursem products last year. I suffer from Pompholyx, a chronic skin condition presenting with small, intensely itchy, fluid-filled blisters on the palms and fingers of my hands. I have been prescribed various medical products by my GP but found them of little help, as well as containing substances I am allergic to, e.g. SLS. Then I tried Nursem and found it the best product so far for my hands. I love that it is entirely natural, has a great consistency, the handwash is great, and best of all, not only is it competitively priced, I am helping nurses with a free Nursem product a month. These guys have my full support.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

This hand cream is one of the best I…

This hand cream is one of the best I have used, as my hands deal with a lot of water and feel the cold which makes them very dry.
The ingredients are natural and pure, which gives the thumbs up for usage.
I have just purchased the bottle with pump, to put in my cloakroom for my friends to try. I keep the tube by my bed. Very pleased with my purchase!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Quality products from a caring company

Easy to use website with quality products and a great ethos.

April 15, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Sue,

Thank you so much for your positive review.

We’re really glad you’ve had a positive experience with us, and it’s great to hear you’re enjoying both the products and the overall experience.

Warmest wishes,
The Nursem Team

Rated 5 out of 5 stars

Easy to order

Easy to order
Good offers
Speedy delivery

April 6, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Emma,

Thank you so much for your lovely review.

We’re really pleased to hear you found the ordering process easy and that your delivery was speedy - and it’s great to know you’ve been happy with the offers too.

Thank you for your support!

Warmest wishes,
The Nursem Team

Rated 5 out of 5 stars

The Little Pot That Saved My Winter Hands!

I’ve been trying since February to heal the broken skin on my hands. I have an autoimmune condition that leaves my skin especially vulnerable in cold weather, and this winter really took its toll. After 12 weeks of trying every cream, potion and lotion I could get my hands on, nothing made a real difference.

Then — EUREKA — my sister (a Staff Nurse who swears by Nursem) told me to try the Caring Skin Fix pot.

After just one week of diligent application, my hands are almost completely healed. The difference is remarkable. The texture, the comfort, the way it protects without feeling heavy — it’s the first product that has genuinely helped my skin repair rather than just soothe it temporarily.

I’m honestly so grateful to have found something that works after such a long, painful stretch. If you have very dry, cracked or compromised skin, especially from health conditions or harsh weather, this is absolutely worth trying.

Nursem has earned a loyal customer in me.

April 16, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Mrs Boyd,

Thank you so much for sharing such a lovely review about our Skin Fix.

We’re really sorry to hear how tough things have been with your skin, particularly alongside your autoimmune condition.

At the same time, we are absolutely delighted that your sister recommended our Caring Skin Fix to you, and that this has made such a huge difference to your skin!

Thanks again for your kind words, and for choosing Nursem!

Warmest wishes,
Cima x

Rated 5 out of 5 stars

Nursem hand cream

Nursem hand cream is great, a little goes a long way and it works. I love the fact that for every item sold they donate a batch of products to a health. worker

April 11, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Karen,

Thank you so much for writing us a review!

We’re really pleased to hear you’re enjoying the hand cream and finding it effective for your hands.

Thank you for your kind words about our Nursem Promise mission to provide hand care to healthcare professionals!

Warmest wishes,
Cima x

Rated 5 out of 5 stars

Love these products

Love these products. After working in the NHS for over 25 years, my hands were scaly and cracked. Within two days my hands were in perfect condition. You must get this product if you love yourself.

April 9, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Sally,

Thank you so much for sharing your review.

We’re absolutely delighted to hear you’ve seen such a quick improvement and that the products have made such a difference for your hands, especially as a healthcare professional!

It means a great deal to know they’re supporting your skin again, and thank you for choosing Nursem!

Warmest wishes,
Cima x

Rated 5 out of 5 stars

Great product and speedy delivery

Great product and speedy delivery

April 8, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Lucy,

Thank you very much for your review Lucy, we are pleased you are happy with the delivery speed and the quality of our products.

Best wishes,
Cima x

Rated 5 out of 5 stars

I love Nursem products

I love Nursem products, I've bought lots from myself and for friends as gifts. Such a lovely company, highly recommend x

April 2, 2026
Unprompted review
Nursem logo

Reply from Nursem

Thank you so much Jemma for your lovely review! It's so great to hear you share the Nursem love too. Thank you, Antonia xx

Rated 5 out of 5 stars

Nursem is the best hand cream IMO

Nursem is the best hand cream IMO. I have tried many others but this is the one I have come back to again!
Particularly in Winter my hands suffer from soreness and dryness and they are much better with Nursem AND it works quickly!
I have now ordered the Skin Fix as it’s got to be good!!!

March 27, 2026
Unprompted review
Nursem logo

Reply from Nursem

Thank you so much Angela for your wonderful feedback. That's so lovely to hear!
Wishing you very happy and soft hands
Antonia xx

Rated 5 out of 5 stars

Amazing, Amazing, Amazing

I was bought some nursen hand wash, cream, and the Caring Skin Fix for Christmas from a friend. I'm a stained glass artist so my fingers are frequently shredded. All the products are good, but the Caring Skin Fix is AMAZING! It usually takes my hands about 2-3 weeks to recover after a busy commission period. Fingertips are sore, biometric print recognition not working, no salt and vinegar crisps, you get the idea. This stuff fixed it within a few days and within a week my hands were totally healed. Popped a blob on every night (I find it to heavy for daytime use) rubbed it in well and ta-da. All healed up and ready to go again. As for my nails, they are usually a mess as a result of my work, no more, they are so strong compared to how they used to be. Cannot recommend this stuff enough. Just need them to make it in a bigger pot!

March 1, 2026
Unprompted review
Nursem logo

Reply from Nursem

Dear Mona,
Wow thank you so much for your very kind feedback.
We are so happy to hear that it works so well for you! I can totally imagine how much they must breakdown with such a manual job as yours.
Long may your healed hands last.
All the best
Antonia xx

Rated 5 out of 5 stars

Nursem has made my hands useable again…

Nursem has made my hands useable again , the hand cream during the day fantastic, the caring skin fix is the best cream I’ve ever tried .

March 18, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Sue,

We’re so pleased to hear that using our products has become part of your routine and that your hands are finally getting the relief you’ve been looking for.

It’s wonderful to know the hand cream and Caring Skin Fix are working so well for you.

Thanks for sharing your experience!

Best wishes,
Cima x

Rated 5 out of 5 stars

Excellent

Easy to order. Prompt delivery. The product is excellent.

March 18, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Alyson,

Thank you so much for your lovely review! We’re so pleased to hear that ordering was easy and that your delivery arrived promptly. It means the world to us that you’re enjoying the product too 💛

Best wishes,
Cima x

Rated 5 out of 5 stars

Excellent product

Everything from the ordering, to the product, to the customer service is great! Our skin has felt so much better since using these products. We won’t use anything else!

March 18, 2026
Unprompted review
Nursem logo

Reply from Nursem

Hi Emma,

Thank you so much for your wonderful review! 💙

We’re so pleased to hear that you’ve had a great experience from start to finish, and even more so that your skin is feeling better since using our products. That’s exactly what we’re here for.

It means the world to know you wouldn’t use anything else - thank you for your support!

With care,
Team Nursem ✨

Rated 5 out of 5 stars

This is the best hand cream I have ever…

This is the best hand cream I have ever used. I originally bought some because my hands were very dry and nothing was working. It immediately fixed the problem. Life got busy and I forgot to order more so went back to using my old handcream. Within days my dry skin was back. Reordered some Nursem, which arrived promptly, and after only a few applications the dry skin has gone and my hands feel soft and lovely again. Thank you!

March 12, 2026
Unprompted review
Nursem logo

Reply from Nursem

Thank you so much for sharing your experience, Mrs Willcox! We’re thrilled to hear that Nursem has made such a noticeable difference to your hands so quickly.

With care,
The Nursem Team x

Rated 5 out of 5 stars

Amazing products and fantastic customer…

Amazing products and fantastic customer service. I could not recommend them more highly!

March 12, 2026
Unprompted review
Nursem logo

Reply from Nursem

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying our products and had a great experience with our customer service team.

Your recommendation means the world to us! 💙

With care,
Cima x

Rated 5 out of 5 stars

I’ve suffered for years with dry

I’ve suffered for years with dry, cracked and bleeding hands, then I found Nursem! Wish it had been around all the years I’ve been lambing. Maybe try offering it into the farming community? I’m sure there are plenty of others out there suffering the same as I did. I prefer the unscented(white bottle/tube)

March 11, 2026
Unprompted review
Nursem logo

Reply from Nursem

Thank you so much for sharing your review, Christine. We’re so pleased to hear that Nursem has helped soothe your dry, cracked hands after years of struggling with them - especially during busy lambing seasons.

Our products were created to support hardworking hands, so it really means a lot to know they’re helping in environments like farming too.

With care,
The Nursem Team x

Rated 5 out of 5 stars

Absolutely love these products

Absolutely love these products. I keep buying them all and giving them to my friends and family. I use it all over my body and it’s fantastic. I have very sensitive skin so this is really good. The hand wash is lovely too.

March 9, 2026
Unprompted review
Nursem logo

Reply from Nursem

Thank you so much for your lovely review!

We’re so happy to hear how much you’re enjoying the products, and they are caring for your sensitive skin. It's also great to hear you are enjoying our hand wash!

Warm wishes,
The Nursem Team 💙

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