Director lacks integrity
In Feb '24 we booked a place for our son from April '25, after reading so many stories about huge demand and long waiting lists, and hoped that closer to the time we'd be able to bring it forward to our preferred month of Jan '25 when we both needed to return to work. We paid nearly £600 to secure this place. When they made it clear in October '24 that they couldn't accommodate our son earlier than April, we had to look elsewhere and managed to secure somewhere. We gave them 5 months' notice, surely plenty given the huge demand for nursery spaces. Voicemail messages and emails were ignored, but I eventually got hold of the Director on his mobile. He promised a partial refund if they could fill the spot. More messages and emails were ignored, but I then received proof that they had no spaces available from April. Great news, they'd filled the spot we vacated 5 months before. Said Director continues to ignore me or consider repaying any of the £584 we paid. Disingenuous, not for us.