Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery... See more
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Review summary
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We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
Company replied
Company details
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.4
Excellent
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jennifer was very knowledgeable and…
Jennifer was very knowledgeable and made the process of ordering very easy. I will definitely use this company again.
April 27, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Iztuzu Restaurant,
Thank you for the 5-Star review!
We are pleased to hear that Jennifer provided the level of service we always aim. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Dishonest Company- AVOID
We have had a terrible experience with Nustone. They took an order from us that they couldn’t fulfil. We had booked Landscapers but kept having to cancel them because the slabs hadn’t been delivered. Everytime we chased we were given a different excuse. The latest was that they were “stuck at a port”. At that point we had waited too long and asked for a refund. Two weeks ago we were told it had been processed after many attempts to stop us taking a refund. At present, we have not had this refund. When I chased an update, they said it would be processed asap and they’d confirm on email. No email or money arrived. DO NOT WASTE YOUR TIME OR MONEY WITH THESE PEOPLE. I will be taking further action if I don’t receive this refund within the next 48 hours. Appalling service. Dishonest company.
April 13, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Holly,
Thank you for taking the time to leave a review.
We are sorry to hear about your experience and understand the frustration caused.
We aim to keep our stock information as accurate as possible however on this occasion, there was an unexpected delay with incoming stock held in transit which unfortunately led to the delay.
Once the cancellation was requested, it was acknowledged and confirmed promptly. We are confident that you would have also received the refund now, and we hope our follow-up call made helped improve the situation, even if it did not completely change the experience.
Should you ever consider giving us another chance, we would welcome the opportunity to serve you better.
Kind Regards,
The Nustone Team.
Vishal was so helpful
Vishal was so helpful. I needed to match some existing slate patio slabs. He was great and we matched them perfectly.
I also bought the easy grout and sealer very happy with VISHAL an NUSTONE.
I am not in any way related to this company etc
April 3, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Sean,
Thank you for the positive feedback!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Vishal is pleased to know his support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Juliet was very helpful
Juliet was very helpful , my first time of ordering and setting up my account was an easy experience, Juliet is a great representative for your company.
Mick Rook
April 27, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Michael,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Juliet, comments like this inspire us to keep delivering the best service.
Thank you once again for choosing Nustone. We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Would definitely recommend
Fast delivery, good quality sandstone paving, and Chrizzele was very helpful during our conversation on the phone. Would definitely recommend.
April 23, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Richard,
Thank you for your positive review and recommendation.
Providing excellent customer service is at the heart of what we do, and it is wonderful to know that Chrizzele was able to provide the support you needed. Your feedback has been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. Appalling experience. Firstly my order was delayed twice without any updates. When I called to cancel the order very aggressive tactics were use to stop me cancelling the order. I had to really push to get this cancelled. I have now been waiting for my 750 refund since 23rd March over a month. I am having to escalate this to the consumer ombdusman.
April 25, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Maxine,
Thank you for your feedback.
We are sorry to hear that your experience did not meet expectations.
While we always aim to meet the stated delivery window, this can sometimes be affected by supply chain factors outside our control. In this case, this led to delays and uncertainty regarding a confirmed delivery date. We were also trying to ensure that you did not miss out on the great deal available and offered alternative options that could be delivered sooner.
As the dispute was raised via PayPal following the cancellation, the refund process is now being handled through PayPal’s Resolution Centre. You will be able to track the progress and view the relevant timeframes directly within your PayPal account. We suggest contacting PayPal directly for any further updates.
Kind Regards,
The Nustone Team.
Delivery on website is false advertised and I want my money back!
Delivery does state on website 4-8 days. This was not the case for my order. They couldn’t then specify a delivery date so I had no choice but to cancel my order and get from a local supplier as my builder needed the paving tiles.
Requested a refund on 9th April, order confirmed cancelled, advised to go through PayPal to get refund…. Still waiting for a refund! Ridiculous! PayPal is seeking my money back!
AVOID THIS COMPANY!!!!
April 9, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Ashleigh,
Thank you for the feedback.
We are sorry to hear that your experience did not meet expectations.
While we aim to meet the stated delivery window, this can occasionally be affected by factors outside our control, which in this case led to delays and uncertainty around a confirmed delivery date.
As the dispute was raised via PayPal following the cancellation, the refund process is being handled through their Resolution Centre. You will be able to track the progress and view the relevant timeframes directly within your PayPal account, and we recommend contacting PayPal for any further updates.
Kind Regards,
The Nustone Team.
Terrible experience
Terrible experience. I ordered porcelain paving that is advertised on the website as in stock. After chasing a delivery date a few times things did not smell right and then they eventually admitted that the product needed to be imported and was "held up at port". I feel deceived and so far it has been difficult to cancel the order and get a refund. Do not trust these guys.
April 17, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Tim,
Thank you for taking the time to share your feedback.
We are sorry to hear about the experience and understand the frustration caused.
We aim to keep our stock information as accurate as possible however on this occasion, there was an unexpected delay with incoming stock held in transit which led to the delay. Once your cancellation was requested, it was acknowledged and confirmed promptly.
Your feedback is important to us, and we hope you will consider giving us another opportunity to provide the level of service we aim to deliver.
Kind Regards,
The Nustone Team.
We decided to use Nustone as their …
We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Pradeep was so helpful. Walked us through the measuring and quantity needed. Checked for stock and arranged delivery. All sorted on the day and deliver within two weeks (agreed date by us as needed to finish the ground work) prompt delivery on the day and helpful driver. We needed a few extra stabs for our project as extended an area. A quick call to Pradeep who sorted straightaway and the slabs were ready for us to collect within the hour. Happy, smiley and very knowledgeable Pradeep was there to make sure we received what we needed. Highly recommend
April 17, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Sharon,
Thanks so much for the positive feedback and recommendation!
Great to hear that Pradeep was a real help, he truly is a gem. Providing the best prices and great service is exactly what we aim for.
We look forward to working with you again soon.
Kind Regards,
The Nustone Team.
Check before ordering patio tiles
I ordered two crates of patio tiles to be delivered to my address. My address has no restrictions for their vehicle, we actually get extremely large forestry vehicles that come here to load the back with large quantities of trees, so I was rather surprised when they tried to charge me over £300 extra, saying this was as they'd have to make 4 separate deliveries with smaller vans.
As I was unwilling to pay extra and they were unwilling to deliver they said they would process a refund. It's been 11 working days and I've still not received the payment. They can't tell me when it will be made. I'm concerned this company is not trading correctly.
Update 17 April. On the back of this review my repayment is now being processed, however this was after a call from their customer service team who tried to get me to reorder with them, even though they'd already stated they would not deliver to my address. It appeared to be delay tactics to prevent my refund further. I would approach this company with caution as they're clearly trying everything to keep hold of money while not fulfilling the order. I'd recommend you check Companies House prior to ordering from Nustone.
March 31, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Susan,
Thank you for the review. We are sorry to hear you were disappointed with the experience, and we would like to clarify a few important points for transparency.
While we take pride in offering free delivery to most UK mainland locations, there are delivery charges applicable in certain areas with access restrictions. These are assessed in line with the requirements of our third-party delivery partner and local depot evaluations. In some cases, even when a property is generally accessible, delivery restrictions can arise due to vehicle size limitations or operational constraints within the delivery network. These assessments are standard practices across the industry and not unique to us.
When it became clear that delivery could not be completed under the standard service without additional charges, a full refund was arranged in line with your request. We understand the concern regarding timing, and this refund should now have been received. Our team also remained in contact during this period and provided updates whenever we were contacted.
Our customer service team also reached out to explore whether there was any alternative way we could still successfully deliver your order, as we always aim to find solutions where possible. This was not a tactic to delay any refund, but simply an attempt to assist further as you had mentioned still looking for the slabs in the market.
We are proudly serving thousands of customers with a strong volume of positive recent reviews.
We are sorry that your experience did not meet expectations at the time, but we do appreciate the opportunity to clarify the situation.
Kind Regards,
The Nustone Team.
Rang and spoke to Jennifer
Rang up and spoke to Jennifer who was very knowledgeable and friendly and took me through my order. During payment there were a few issues due to Banks extra security but again Jenifer was very helpful and which resulted in her calling me back the next day to complete the order. Just waiting on delivery of the product which I hope is as good as the order service
April 1, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Phil,
Thank you for the 5-Star review!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team
This company are clowns 🤡
This company are clowns 🤡
Order large bulk porcelain 6 palets in end off March
When you leave items in basket they will ring you every hour to make payment , day after day .
Finally we make choice and pay for items .
That was big mistake, they ring to pay for order that wasn’t even in stock
No single phone call abaut order , no delivery date , nothing.
After two weeks waiting I was ring them for update , just hear lies after lies that delivery will be same week , next day call again and hear that delivery will be another week, just delay you so you not cancel order . Don’t trust to anything they say as is no truth
Will use different company who offer next day service
If they playing with refund I will take them to court for all losses they caused. We have large delays with project now .
April 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for taking the time to leave a review.
The delay occurred as the stock replenishment was in transit, which resulted in a very short delay beyond the originally advertised timelines. During this period, we remained available 7 days a week via phone and email, and our team responded promptly to all queries regarding the order status.
We also want to confirm that this order was fully delivered last week, and we understand that your project went ahead as planned. We are glad we were able to make this happen for you.
We appreciate there was frustration during the waiting period, and we thank you for giving us the opportunity to resolve it. We hope this update reflects a more accurate picture of the final outcome and helps clarify the situation described.
We look forward to serving you again in the future and wish you the very best with your project.
Kind Regards,
The Nustone Team.
Chiselled was a very nice person and…
Chiselled was a very nice person and very helpful thanksMark
April 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Mark,
Thank you for your positive review.
Providing excellent customer service is at the heart of what we do, and it is wonderful to know that Chrizzele was able to provide the support you needed. Your feedback has been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team
Reply from Nustone Patios Ltd
Hi Bentsbrooks landscaping,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Thank You Priscilla!
Absolute great communication with Priscilla! She helped me through the process and placed the order. Bought multiple times before. Hope they can still get me Friday delivery done :)
April 15, 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Valued Customer,
Thank you for your fantastic feedback.
It is great to hear that we made such a positive impression. We are especially pleased to know that Priscilla was able to offer helpful guidance and support along the way.
We look forward to continuing our business with you.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Henry,
Thank you for your 5-star review.
We are pleased to hear that your experience was great. Delivering a straightforward and reliable service is something we always aim for.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Very good experience
Very good experience, happy with the product. Pradeep was very helpful and so Salma, much recommended company.
April 14, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Brian,
Thank you for your kind review and recommendation.
We are pleased to hear that you are happy with the product and overall experience. It is great to know that both Pradeep and Salma were able to support you throughout.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Nustone have been great!
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about our order and how things could work, and solved some problems for us.
April 9, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Alistair,
Thank you for your fantastic feedback.
It is great to hear that the products are making such a positive impression. We are especially pleased to know that Priscilla was able to offer helpful guidance and support along the way.
We hope you continue to enjoy the patio and look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Knowledgeable and helpful along with…
Knowledgeable and helpful along with being friendly and professional, Priscilla was an absolute pleasure to do business with, highly recommend.
April 13, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for your wonderful review and recommendation.
We are delighted to hear that Priscilla provided an experience we always aim for. Your kind words have been shared with her, and she truly appreciates the recognition.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Great help from Jennifer
Jennifer from Nustone was very patient and helpful. She helped me resolve issues and complete my order smoothly
April 10, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the 5-Star review!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
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