Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery... See more
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Review summary
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We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
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Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
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Company details
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.4
Excellent
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality product and great service
Dealt with Jennifer,
Wanted to get more sandstone slabs that I bought last year. Got everything I needed, very satisfied. Good service
January 20, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Christopher,
Thank you for the positive feedback.
We are so pleased to hear that Jennifer was able to provide the service we always aim for. Your kind comments have been shared with her, and she is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Awful company to deal with
Awful company to deal with - ordered some in stock paving slabs back in Aug 25 to be advised they where not in stock and after some deliberation advised they wouldn’t be in stock for some time, requested refund as work couldn’t wait and here we are in Jan 26 and I am still having to chase my refund. Constantly told “it’s been referred to accounts” or “our system was updated” a customer shouldn’t haven’t to wait 5 months for a refund it’s unacceptable. Tried to resolve this a number of times but to no avail so will be claiming money through small claims court or credit card company.
Having seen the other reviews it is looking like this is their standard behaviour unfortunately.
January 16, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Heidi,
Thank you for taking the time to share your feedback.
We are sorry for the frustration caused by the delay in processing the refund. Recent supply chain challenges have unfortunately affected some of our internal processes and stock availability, and we recognise that this impacted the level of service you received. Please be assured that your feedback is taken very seriously, and we are working hard to strengthen our communication and overall systems.
We hope that reaching out to you and resolving the refund now demonstrates that we value our customers and take their concerns seriously.
Should you ever consider giving us another chance, we would welcome the opportunity to serve you better.
Kind regards,
The Nustone Team.
Nice stone
Nice stone.
Delivery was cancelled and rescheduled after delivery date confirmed.
Had 2 missing and 2 broken.
Was assured id be contacted by the customer support team but nothing after a week.
January 6, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Marek,
Thank you for taking the time to leave a review, and glad you liked the product.
We sincerely apologise for the inconvenience caused by the delivery and the damages. We take all feedback seriously and continually work with our partners to improve the delivery experience and ensure orders arrive safely. We take pride in the damage policy we have in place to deliver exceptional customer service, and we hope that our efforts in reaching out and resolving the concerns raised have helped turn the experience into a positive one.
We hope to have the opportunity to provide a smoother experience should you shop with us again.
Kind regards,
The Nustone Team.
SLABS
Ordered slabs on a Monday, they were delivered on the Wednesday great service couldn’t fault it .
January 5, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Scott,
Thank you for your wonderful review!
We are so pleased to hear that your experience was excellent. Comments like this motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Light grey porcelin patio tile
Good service, product looks good. havent laid them yet so cannot comment on durability etc.
January 14, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Terry,
Thank you for the positive feedback.
Ensuring our customers receive top-quality products and service is at the heart of what we do, and we are confident you will love the patio once it is laid.
We look forward to serving you again in the future and hope to earn that 5-star review.
Kind Regards,
The Nustone Team.
Great Patio Tiles
Great Patio Tiles. Delivery on time! Fantastic Company!
January 7, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Daniel,
Thank you for the 5-star review!
We are really pleased to hear you were happy with the product and service provided. It is always rewarding to hear from satisfied customers.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Happy customer
Great product for a great price, arrived safely all five pallets of them. Very happy with the service I received too.
January 13, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Paul,
Thank you for sharing such positive feedback.
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We look forward to the opportunity to assist again soon!
Kind Regards,
The Nustone Team.
great all round
great product, fast delivery and amazing customer service.
January 12, 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dave,
Thank you for your positive feedback!
We are so pleased to hear that your experience was excellent. Comments like yours motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Throughout our interaction
Throughout our interaction, Salma demonstrated impressive professionalism, remarkable efficiency, and a charming attitude. I highly recommend her to others.
December 31, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Lisa,
Thank you for your wonderful review and recommendation!
We are thrilled to hear that Salma the service we always aim for. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Straightforward
Straightforward, cost effective and arrived on time, what more could you want?
July 1, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for your positive feedback!
We are so pleased to hear that your experience was excellent. Comments like yours motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Amazing tiles such good quality and…
Amazing tiles such good quality and look fab
September 27, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Tracey,
Thank you for sharing such positive feedback.
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We look forward to the opportunity to assist again soon!
Kind Regards,
The Nustone Team.
Great company and my two orders have…
Great company and my two orders have always been dealt with promptly .
August 1, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for your lovely review!
It is wonderful to know that your orders have been handled promptly and efficiently. Feedback like yours inspires the team to maintain the high standards we aim for every day.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Niamh,
Thank you for the positive feedback!
We are so pleased to hear that the experience was excellent. Comments like yours motivate us to keep providing a smooth and reliable service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
I’ve been dealing with Nustone for over…
I’ve been dealing with Nustone for over a year now, used them over a dozen times and they’re always great. The prices are very competitive, the service is great and all the staff are very helpful, especially Vishal who I’ve been dealing with for the last 6 months or so, nothings ever too much trouble for him
December 22, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Kane,
Thank you for your fantastic review and continued support!
We are delighted to hear that Vishal has consistently provided the helpful service we aim for. Your kind words have been shared with him, and he is thrilled to know his efforts have been appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Terrible Service all round
Terrible Service all round
I placed an order and it said that it would be delivered within 10 working days, when I never had any update it turns out they couldn't fulfil my order despite taking my money and couldn't tell me when they would have stock of the paving that I ordered, literally no information and no timeframe - they should not be able to take orders that they cannot process. I then cancelled my order as I was working within a specific time frame and was told it would take 10 days to process my refund (I had to chase them up for an email confirming my cancellation as it never came through). It has been over 10 days and despite following up I am being told that they are having problems processing refunds and no sign of my money yet, it keeps getting "escalated to accounts" but no actual action.
November 28, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Katharine,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration caused during your experience. We completely understand how disappointing it must have been to have the order cancelled.
We experienced unexpected stock and issues, which impacted both order fulfilment and refund timelines. While this is not the standard of service we aim to provide, we want to assure you that your feedback has been escalated internally and we are actively reviewing our processes to prevent this from happening again.
We understand that waiting for your refund has caused inconvenience however, the refund was processed a few weeks ago.
We hope to have the opportunity in the future to provide the reliable and transparent service that Nustone strives to deliver.
Kind Regards,
The Nustone Team.
Easy to order
Easy to order, delivered on time and a great product.
December 5, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the 5-star review!
We are really pleased to hear you were happy with the product and service provided. It is always rewarding to hear from satisfied customers.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Same story as lots of others im afraid…
Same story as lots of others im afraid nustone taking payment for porcalin tiles in my case that they didn't have in stock ! Which brought my job to a standstill and they couldn't give me any idea of how long i would have to wait so I was forced into cancelling my order . I'm now over a month down the line and still no refund and the same excuse and apologies as there giving to everyone else absolutely terrible from nustone especially if your relying on them for you job to run smoothly. Terrible !apologies are not good enough !people expect refunds immediately if you have not delivered your goods because of your incompetence !!!
November 4, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you had with your order. We completely understand how frustrating this must have been, especially after you decided to cancel.
Recent supply chain challenges have unfortunately affected some of our internal processes and stock availability, and we recognise that this impacted the level of service you received. Please be assured that your feedback is taken very seriously, and we are working hard to strengthen our communication and overall systems.
We have acknowledged the dispute you have raised on our end. We appreciate your patience and hope this will be resolved for you soon.
We truly value your understanding and hope we have the opportunity to provide you with the reliable service that Nustone strives to deliver in the future.
Kind Regards,
The Nustone Team.
Had a delay in delivery ,not Nu stones…
Had a delay in delivery ,not Nu stones fault but the delivery compamy ,however the NuStone staff member Jennifer was very quick to resolve the problem and have the items delivered as quickly as wss possible in the circumstances
November 19, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Nathan,
Thank you for the positive feedback.
We are so pleased to hear that Jennifer was able to provide the service we always aim for. Your kind comments have been shared with her, and she is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Poor customer communication
There were initially some delays to my order. Each time I reached out to Nustone they told me a different story, or said they would call back and didn't. In the end I decided to cancel my order, and thought that was the end of it. But 4 weeks later, still no refund. I contacted customer service again, and it was the same problem - different excuse given each time, promise of call backs that didn't happen. I ended up having to open a PayPal dispute to get this resolved, and even here their communication was really bad.
I'm pretty sure they've outsourced customer service to a 3rd party company overseas. My message to nustone is - this isn't working!
December 1, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi David,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you had with your order. We completely understand how frustrating this must have been, especially after you decided to cancel.
Recent supply chain challenges have unfortunately affected some of our internal processes and stock availability, and we recognise that this impacted the level of service you received. Please be assured that your feedback is taken very seriously, and we are working hard to strengthen our communication and overall systems.
We have acknowledged the PayPal dispute on our end, and kindly request that you follow up with PayPal for further updates. The process may take a little time, as each team follows its own standard procedures. We appreciate your patience and hope this will be resolved for you soon from their end.
We truly value your understanding and hope we have the opportunity to provide you with the reliable service that Nustone strives to deliver in the future.
Kind Regards,
The Nustone Team.
The tiles are lovely but...
The tiles are lovely. However some had manufacturing faults (edit - not just chipped in transport as implied in their response) and although the company have agreed to give me a refund they haven't actually done so yet. Edit- I did eventually get a refund.
December 2, 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Fiona,
Thank you for taking the time to leave a review.
We are glad to hear that you loved the tiles; While a few slabs were chipped in transit, we take great pride in providing quality products and supporting our customers with a fair claims policy.
We sincerely apologise for the delay in processing the refund. This should now be fully resolved, and we appreciate your patience while we sorted it out.
We hope to have the opportunity to serve you again in the future.
Kind Regards,
The Nustone Team.
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