Nutshell CRM Reviews 63

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its intuitive and user-friendly interface, making it easy to learn and integrate into daily workflows. Many highlight the exceptional customer service and support staff, describing them as quick, reliable, friendly, and genuinely helpful. People also appreciate the app's efficiency in organizing leads, tracking interactions, and streamlining sales processes, noting its excellent value for money. However, some users occasionally experienced issues like freezing or timeout pages. A few also mentioned that certain advanced features might require setup and customization, and that some email automation functions could be somewhat limited.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting its intuitive and... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the support team as fantastic,... See more

Application

Reviewers highlight positive aspects of the app. Customers find the app easy to use, intuitive, and... See more

Technology

Reviewers mention positive feedback about technology. Customers praise the software for combining smart... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the support team for being... See more

Value for money

People report positive experiences with value for money, finding the CRM to be a good value for its price.... See more

Based on these reviews

Rated 4 out of 5 stars

Customer Service is quick and reliable. The app is also easy to use. Despite the complexity of our business process, we were able to organize and manage our data and sales processes to a very satisfac... See more

Rated 4 out of 5 stars

Nutshell has been a good fit for our business overall. It does a strong job of covering the CRM fundamentals without becoming overly complex, which makes it easy for a small team to use consistent... See more

Rated 4 out of 5 stars

Our company uses Nutshell to streamline our database, assign tasks, and capture leads and sales. We're still figuring out how to best optimize it, but it has been a helpful CRM for us.

Rated 4 out of 5 stars

Nutshell has been super helpful for email management and lead management. I love being able to see the whole history of a lead in one place, and the current conversations. It helps our team to maintai... See more


Company details

  1. CRM Provider

Written by the company

Founded in 2009, Nutshell is a comprehensive all-in-one platform for sales, marketing, and customer engagement. It combines simplicity and power, making it accessible for any user while meeting the demands of businesses of all sizes. Nutshell is ideal for teams seeking to consolidate their tools without the need for a dedicated admin to manage the software. Whether your goal is to increase revenue, optimize your sales process, or create impactful marketing campaigns, Nutshell provides the perfect solution. Each Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. In 2024, Nutshell expanded its offerings with the launch of Nutshell Marketing and Nutshell Engagement. Nutshell Marketing enables businesses to design engaging email campaigns and landing pages to boost audience interaction, while Nutshell Engagement facilitates seamless communication with leads and customers through web chat and text messaging. Additionally, Nutshell integrates seamlessly with popular tools like Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. A mobile version is also available, empowering sales reps to manage, search, and update contact information on the go.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

63 reviews

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Rated 5 out of 5 stars

THE Sales Tool for Small Businesses

I don't know how any sales team could get the job without it. Before Nutshell, my team had no formal method to track or work leads. Adopting this sales tool prompted us to build out a sales process that is now a driving factor in our growth. My team can easily communicate within the system and I have visibility into what's going on. I don't know where we'd be without Nutshell!

September 7, 2016
Unprompted review

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