Despite a hiccup initially ( order delivered to wrong door) my new parcel arrived yesterday. Everything thing is delicious, we bought the corn just to try it, wow new best snack. The chocolate gingers... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The actual nuts - the range, from raw to salted, honey roasted to chocolate coated - are uniformly of high quality and very tasty. The service, packing, tracking updates and actual delivery are exe... See more
The products are super quality, beautifully packaged and presented and delicious. I have thoroughly enjoyed all the products that I have received and would thoroughly recommend. PS the chocolate cover... See more
The nuts are excellent quality with a huge range - whether raw, roasted and salted, honey roasted or chocolate covered. They are well priced, packed very neatly and delivered extremely efficiently... See more
Company details
Written by the company
Nuts Oasis is a UK-based supplier of raw nuts, roasted and salted nuts, crackers, and confectionery. We operate out of London, UK, and focus on providing high quality, fresh nuts to our customers. Each ingredient in our products is carefully selected to maximize both its nutritional benefits and taste. We use only the finest produce from around the globe. We produce over 100 types of nuts and confectionery using our unique roasting and mixing techniques.
Contact info
United Kingdom
- info@nutsoasis.co.uk
- nutsoasis.co.uk
4.7
Excellent
372 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Try me nuts
Gorgeous nuts, good delivery and good packaging. Reasonable price if you are a nut lover as i am.
February 29, 2024
Wonderful salted roasted pecans
Wonderful nuts. Delivered very quickly. Have already ordered more.
February 29, 2024
Top Quality Products With Something For Everyone Ease of ordering from a vary varied…
Ease of ordering from a vary varied selection of nuts and chocolates. Exceedingly quick delivery, with the products so well packaged individually in top quality bags then in safe outer packaging.
February 26, 2024
Misleading website
Very poor guidance on website regarding gluten free products and on contacting them, they seemed to have no idea how impactful incorrect or misleading information can be. To be fair they refunded my purchase as it was useless to me.
February 16, 2024
Reply from Nutsoasis
Thank you for your review. We want to clarify a few points regarding your experience. Firstly, our website is designed to provide clear information to our customers, including warnings about allergens such as gluten. We understand that oversights can happen, but it's important to note that this information was readily available prior to your purchase.
Upon receiving your feedback, we noticed that you became aware of the gluten warning after you had already made your purchase. We take customer health seriously, which is why we prominently display such notices on our product pages. We strive to ensure that all relevant details are communicated clearly to our customers.
When you contacted us regarding your concerns, we promptly offered to facilitate the return of your item and provide a refund, despite our policy not typically allowing returns in such cases. We believe in prioritizing customer satisfaction and safety above all else.
We understand that misunderstandings can occur, and we're committed to addressing them swiftly and fairly. We appreciate your understanding and hope to continue serving you in the future. If you have any further questions or concerns, please don't hesitate to contact us.
Super fast delivery !!
The delivery was quick.
There was a small mistake with my order that was rectified in super quick time and customer services was excellent and my little problem was resolved in super quick time.
*Edit to add Dark Chocolate Walnuts are to die for they are scrummy delicious !!
February 15, 2024
Not yet received
At the time of answering this survey I have not received the goods. According to the tracking tool it has been sat in Tyneside for a week.
February 22, 2024
Reply from Nutsoasis
Thank you for your review. We value your feedback and would like to address the issue you've raised. We understand your frustration and apologize for any inconvenience caused by the delay in receiving your order. While we strive to ensure timely delivery, occasional issues may arise with courier services beyond our control.
We encourage customers to reach out to us directly if they encounter any problems with their orders. Our customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction. Had you contacted us earlier, we could have initiated an investigation into the whereabouts of your order and taken steps to resolve the issue.
Rest assured, we are now actively looking into the status of your order with the courier company and will work diligently to resolve any issues. We appreciate your patience and understanding in this matter. If you have any further concerns or require assistance, please don't hesitate to contact us directly. We are here to help and ensure that you receive the excellent service you deserve.
excellent service
February 9, 2024
The nuts themselves were nice but the…
The nuts themselves were nice but the chocolate that covered them was not nice at all
February 7, 2024
You'd have to be 'nuts' not to use them
You'd have to be 'nuts', not to use Nutsoasis.
One of our favourite treats, chocolate coated Brasils, became difficult to get hold of.
Nutsoasis to the rescue, not only with normal Choc Brasils but a huge range of variations too. Tried a mixed variety of different products, (about 1½ kg) all consumed with relish and really looking forward to placing another order for these indulgences.
Certainly anything but disappointed.
February 6, 2024
I had better for less?
I did not like the roasted pecan. And given the price I had higher expectations for the rest of the order I suppose.
Also the printing on the label was pretty bad and faded, so I took my sweet time looking into the contents. Label said Milk Soya? I was confused if it’s Milk, Soya or Soya milk as I have dairy allergy.
Other than that it was fine packaging.
January 29, 2024
Came Mostly stale and soft
January 29, 2024
Reply from Nutsoasis
Hello Tom, we sincerely apologize for any dissatisfaction you may have experienced. We want to assure you that the product you mentioned, our roasted salted macadamia nuts, is widely regarded as our best-selling and highest-quality item. We consistently receive five-star ratings for this product, and it has garnered positive feedback for its freshness. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything specific you'd like us to address or if you have further concerns, please feel free to share, and we'll do our best to ensure your satisfaction.
Fast service and lovely food
Fast service and lovely food - Can't recommend them enough
January 8, 2024
Good quality fresh and well packaged
January 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.