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Nuvance is een Nederlands merk dat bekend staat om haar betrouwbare en voordelige producten. In 2020 is Nuvance haar zoektocht begonnen om een uitgebreid assortiment aan te bieden op verschillende platformen binnen de Nederlandse markt. Nuvance levert innovatieve producten welke veelvuldig in het dagelijks leven van pas komen. Het volledige assortiment van Nuvance is uitvoerig getest. Op deze manier kunnen wij de kwaliteit van onze producten blijven waarborgen. Daarnaast heeft de zeer succesvolle aanloop ertoe geleid dat Nuvance is uitgegroeid tot een bekend en vertrouwd merk binnen de online verkoopkanalen, zoals bol.com. Voor alles wat je nodig hebt in het dagelijks leven ben je bij ons aan het juiste adres. Denk hierbij aan een uitgebreid assortiment binnen fitnessaccessoires, wonen en tuin, hobby, elektronica en gadgets! Het is onze missie om onze klanten zo tevreden mogelijk te maken doormiddel van een uitstekende klantenservice, scherpe prijzen en een snelle leverbelofte.
Graafschap Hornelaan 116B, 6004HT, Weert, Netherlands
4.3
171 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Not really the best experience. They send quite fast the products. I ordered the wired handsfree but don't work. I'm now trying to figure it out with customer service how I will send it back to them and if they will return my money. At least the customer service will always reply to you.
I ordered a foot massage mat and after delivery I noticed it was slightly damaged due to a fabric disorder.
The service desk of Nuvance contacted me without delay and offered sending a new mat. Free of charge and already the next day!! Great service and Friendly people. I very much recommend this company and shall order again.
I bought an USB hub with 7 ports from this company last year. After a year the device started to have issues. Although the warrenty was expired I contacted Nuvance to see if there was a firmware update for this device. Unfortunately there wasn't, but they have send me a new device completely free of charge. Very well appreciated. Thank you Nuvance.
I overpayed watch just because you offer delivery in two day’s it’s four days after datę and I receive message that you can help me after 5 day’s. Soo not nice !
Reply from Nuvance
Hello Piotr,
I will contact you regarding your review Very annoying to hear that your order was not delivered on time. We ensure that we always have our orders ready. These packages are collected every day by the courier company. Due to the busy times our carrier cannot keep to the delivery time that they promise to us and you. The shipping process is completely beyond our control after the packages have been delivered to them. Unfortunately, we are being judged for this. Hopefully we can deliver our promise next time!
If you have any more questions, feel free to ask!
Greetings,
Thomas Jansen
Nuvance
I encountered a hardware issue with an adapter I had bought from this company. Not only did they respond promptly, but the customer service provided by Thomas, my designated contact person, was truly exceptional. I conveyed to him that it was precisely this exceptional level of service that guaranteed my loyalty as a lifelong customer.
Even though the first package of mine got lost somewhere in the process, when I told the helpdesk personnel, they sent it over right away! That's good service :)
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