Received the Nuvé as well as the roll-on balm, today and tried it immediately. I am thrilled with the end result which is significantly better than the results I get from a pedicure. As I have a lot... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacemen... See more
Company replied
Nuvé Silk Pro 3 order and experience: Reliable and regularly updated tracking info, received product within 2 weeks of ordering, international shipping without issue. This thing really works! All of t... See more
Company replied
My husbands feet were so banged up from working construction that his feet felt like sandpaper when he would rub them on my legs in the middle of the night and he has the worst calluses as well on th... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.5
Excellent
426 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did not recieve my order that I paid for
I ordered Nuve silk 3 and refills almost 4 weeks ago. After my delivery did not arrive and no intial response from my follow up emails i was connected with Emily.
Emily stepped in to find a quick solution and turn around my experience. A replacement was sent straight away and issue resolved. Thanks for the prompt action and turning around my experience to a positive one Emily.
January 30, 2026
Unprompted review
Reply from Nuvé
UPDATE:@Ryan
Hey Ryan,
I’m really sorry this experience has been so upsetting, and I truly understand why you’d feel frustrated. That’s not how we want anyone to feel when ordering from us.
To resolve this, we’ve already refunded your payment in full and also created a replacement order, so you’re not left without the product you paid for.
Regarding the emails, I want to be completely transparent. Your message came through on February 19th at 9:34 PM, and we replied on February 19th at 10:20 PM. I’ve sent you a screenshot by email so you can clearly see this on our end. It’s possible some replies didn’t land in your inbox, and I’m truly sorry for that confusion.
We genuinely care about making this right and restoring your confidence. If you’re open to it, we’d really love the chance to turn this experience around for you. Please feel free to reply directly, I’m here to help until everything is fully resolved.
Best regards,
Emily
************
Hi Ryan,
We’re really sorry this has been such a frustrating experience, and we appreciate you taking the time to share your concerns. That’s not the level of service we aim to provide.
We want to reassure you that we’ve been actively working to resolve this. We previously reached out to confirm your shipping address so we could immediately send a second package, but it’s possible that message didn’t reach you or was missed.
Please know we’re absolutely on top of this and committed to making it right. Once we have your address confirmation, we can send a replacement right away. If you’d prefer not to wait any longer, we’re also happy to arrange a full refund instead.
Your satisfaction genuinely matters to us, and we’ll make sure this is resolved quickly and fairly.
Best regards,
Emily
Incredible customer service
I experienced an issue with the delivery, but Genie and Emily were incredibly helpful, kind, and responded right away.
I’ve tried the Nuvé Silk 3 Pro and it’s a very sleek device that performs well, better than many others I’ve tried. It’s not the cheapest option, but you can definitely tell it’s good quality. Hopefully it will last ☺️
After reading some of the lower-rated reviews, I noticed most of them are related to delivery problems. I feel that’s a bit unfair to the business itself, as they’ve created a good product. Hopefully, the courier service improves so it doesn’t continue to affect your ratings or reflect poorly on the company.
A company that offers excellent customer service and good quality products really stands out and makes all the difference. So thank you 🙂
Vivien
February 17, 2026
Unprompted review
Reply from Nuvé
Hey Vivien,
Thank you so much for taking the time to write this. It truly means a lot to us.
I’m really glad we were able to support you through the delivery issue and that you felt looked after along the way. Hearing that you’re enjoying the Nuvé Silk Pro and noticing the quality behind it makes all the effort worthwhile.
We also really appreciate your understanding around delivery challenges. We’re always working to improve that side of things, and feedback like yours helps more than you know.
If you ever need anything at all, whether it’s help, advice, or refills down the line, please don’t hesitate to reach out. We’re always here for you 😊
Best regards,
Emily
I love this product!
I love this product. I use it all winter long (and I have had it for a couple of seasons) on my dry skin on my feet. It works like nothing else ever has to get rid of calluses at home.
February 17, 2026
Unprompted review
Reply from Nuvé
Hey Glynis,
I love hearing this. Knowing the Nuvé Silk Pro has been part of your routine for a couple of seasons and still works so well, especially through winter, really means a lot to us.
Thank you so much for sharing your experience. If you ever need refills or help with anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Amazing customer service
Amazing customer service. I had a small issue with the motor so I contacted customer support. They responded immediately and sent a new one within a week. They were so helpful and so polite.
February 2, 2026
Unprompted review
Reply from Nuvé
Hey Am,
Thank you so much for sharing this. I’m really glad we were able to help quickly and get everything sorted for you. Looking after our customers is just as important to us as making a great Nuvé Silk Pro, so your kind words truly mean a lot.
If you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Better than a salon pedicure
Thanks to Emily who helped straighten up a shipping issue. My wife has used the product twice over the last three weeks and continues to share that it is easy to use and more effective than a salon pedicure. She's looking to warmer weather when she can start wearing her sandals again!
February 16, 2026
Unprompted review
Reply from Nuvé
Hey Dan,
Thank you so much for sharing this. I’m really glad we were able to get the shipping sorted and even happier to hear how well the Nuvé Silk Pro has been working for your wife. It’s always great when something at home outperforms a salon visit.
Here’s hoping sandal season comes around quickly. If either of you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Impressive!
Impressive product! I’ve tried so many foot files and nothing has worked like this one. It made a huge difference and my heels were in bad shape. One of the best purchases I’ve made!
February 14, 2026
Unprompted review
Reply from Nuvé
Hey Gina,
That’s so great to hear. I’m really glad the Nuvé Silk Pro made such a noticeable difference, especially when your heels were in rough shape. Finding something that finally works after trying so many options is such a relief.
Thank you for sharing, and if you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Quality product
Quality product ! It handled the tough calloused heels on my hubby with ease! I am impressed with the battery life and the power in this compact product. I used it nonstop for half an hour and it did not lose power . My hubby now has nice smooth heels after months of neglect . I would sooooooooo recommend this product to anyone!
February 14, 2026
Unprompted review
Reply from Nuvé
Hey Jill,
This is such a great review to read. I’m really glad the Nuvé Silk Pro handled those tough heels so well and that the battery power impressed you too, half an hour straight is no small test.
It must be so satisfying to see that kind of transformation after months of neglect. Thank you so much for the enthusiastic recommendation, and if you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Cheaper than a pedicure
From ordering to delivery to using the product, it was all so easy. This product worked better than I expected, my feet feel soft again for the first time in years
February 13, 2026
Unprompted review
Reply from Nuvé
Hey Bianca,
I’m so glad to hear that everything from ordering to actually using the Nuvé Silk Pro felt easy and smooth for you. That’s exactly the experience we hope for.
It’s wonderful to know your feet are feeling soft again after so long. Thank you for sharing, and if you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Game changer
Game changer. I was looking for something to help smooth my dry, cracked feet, especially in winter. No amount of foot cream helps with keeping them smooth and soft. I have used the Nuve about three times: twice with the coarse roller and once with the fine roller, then moisturized afterward. It's amazing!
February 12, 2026
Unprompted review
Reply from Nuvé
Hey Wendy,
I love reading this. Winter can be brutal on dry, cracked feet, so I’m really glad the Nuvé Silk Pro has made such a difference for you. Using the coarse roller first and then finishing with the fine one is exactly the perfect routine, especially followed by moisturizer.
It’s wonderful to hear it’s been such a game changer for you. If you ever need refills or have any questions, just let us know. We’re always here to help 😊
Best regards,
Emily
I’ve been waiting years for something this good!
I’ve been waiting years for something this good, I’ve tried so many different ones! I was very skeptical to order but I did and it arrived in Australia in 2 weeks. I’m very happy with it!
February 9, 2026
Unprompted review
Reply from Nuvé
Hey Emma,
This is so lovely to read. After trying so many different options, it must feel amazing to finally find something that actually delivers. I’m really glad you took the leap and that the Nuvé Silk Pro made it to Australia smoothly and lived up to your hopes.
Thank you so much for sharing your experience. If you ever need anything at all, just let us know. We’re always here to help.
Best regards,
Emily
Best product for baby soft feet
This is the best product I have ever tried for my dry feet, and I’ve tried many. I’m thrilled with the results. I will absolutely be a returning customer. My feet are softer than when I pay for a $70 pedicure and that’s no exaggeration.
February 10, 2026
Unprompted review
Reply from Nuvé
Hey Lacey,
I absolutely love reading this. I’m so glad the Nuvé Silk Pro has given you results that even beat a salon pedicure. That’s such a compliment.
It means a lot that you’re planning to come back again. Thank you for sharing your experience, and if you ever need refills or have any questions, just let us know. We’re always here to help 😊
Best regards,
Emily
This really does work!
I was sceptical about this but i felt i had tried everything and going to the nail technician for a pedicure just seemed to make my feet worse so i gave in and bought it.
and...I have been blown away! i didn't realise my feet could look this nice. I have sensitive feet but it doesn't tickle or pinch. It's not too noisy and has a good battery life. There are two speeds and two different 'files' you can easily add to it.
The only downside is that postage does take a while. If they could improve that, it would be perfect, but also, it's worth the wait!
February 9, 2026
Unprompted review
Reply from Nuvé
Hey Leah,
Thank you so much for sharing this. I’m really glad you decided to give the Nuvé Silk Pro a chance, especially after feeling let down by other options. Hearing that it’s gentle on your sensitive feet and still gives such great results means a lot.
I also appreciate you mentioning the shipping time. That feedback is important to us, and I’m glad to hear you felt it was worth the wait in the end.
If you ever need anything at all, whether it’s tips, refills, or help with an order, just let us know. We’re always here to help 😊
Best regards,
Emily
Legit and worth it!
Nuvé Silk Pro 3 order and experience: Reliable and regularly updated tracking info, received product within 2 weeks of ordering, international shipping without issue. This thing really works! All of the reviews may sound the same, but in this case, that's a good thing. Calluses are gone and my feet are finally smooth and soft. I honestly don't think they've felt this smooth since I was a kid. Started with the coarse grinder and then switched to the fine grinder, to polish my newly smooth skin. Comfortable, effective, and definitely worth it!
February 7, 2026
Unprompted review
Reply from Nuvé
Hey R L,
Thank you so much for taking the time to share such a detailed review. I’m really glad your experience from ordering to delivery felt smooth and reliable, especially with international shipping involved.
It’s great to hear the Nuvé Silk Pro delivered the kind of results you were hoping for. Starting with the coarse head and finishing with the fine one is exactly the right approach, and I’m so happy it left your skin feeling that soft and polished.
If you ever need refills, tips, or help with anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Love this little machine
Love this little machine! It took the rough skin off my heels and my feet look great. Would buy from this company again. Cheers
February 7, 2026
Unprompted review
Reply from Nuvé
Hey Hazel,
That’s so lovely to hear. I’m really glad the Nuvé Silk Pro made such a difference for your heels and left your feet looking great.
Thank you for saying you’d buy from us again, that truly means a lot. If you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Just received my Silk today
Just received my Silk today. Delivery was quick and I received a couple of emails to keep me posted about the progress. Love the product! It gets the job done. Due to Hashimoto’s disease I have very dry, thick calloused and cracked heels and with just one quick session today I see a huge difference. I will definitely recommend to friends and family.
February 7, 2026
Unprompted review
Reply from Nuvé
Hey Fran,
Thank you so much for sharing this. I’m really glad the delivery updates made things easy, and even happier that the Nuvé Silk Pro made such a noticeable difference for you after just one session.
Managing very dry, thick heels can be so frustrating, especially when it’s linked to something ongoing like Hashimoto’s. I’m really pleased it’s already helping you feel more comfortable.
Thank you for recommending it to your friends and family. If you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Love my silk 3 Pro
Love my silk 3 Pro, it does what I ask of it in short order. Other devices I have tried doesn’t come close. I have been trying literally for years to scrape of the dead skin on my feet and the Silk 3 Pro did it in 10 minutes. If you have hard to get ride of dead skin this is the device you need. Can’t recommend it more. I love it.
December 30, 2025
Unprompted review
Reply from Nuvé
Hey Darren,
This is so great to read. I’m really glad the Nuvé Silk Pro finally did the job after years of trying other devices. That kind of quick, visible result can be such a relief.
Thank you so much for the strong recommendation and for sharing your experience. If you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Great product that works even better…
Great product that works even better than I thought. Easy to use, and a nice looking tool.
I had a small problem and contacted customer support. They responded promptly and resolved the issue by providing a new unit. They were very kind and helpful.
January 14, 2026
Unprompted review
Reply from Nuvé
Hey Cindy,
Thank you so much for sharing this. I’m really glad the Nuvé Silk Pro exceeded your expectations and that you’re enjoying both how it works and how it looks.
I’m also happy we were able to sort out the issue quickly for you. Your kind words about our support team truly mean a lot. If you ever need anything at all, just let us know, we’re always here to help 😊
Best regards,
Emily
Husband approved
Purchased for my husband as pumice has never done much for him, nor various creams.
It was incredible to see such a huge difference in just 1 minute after a single use! After the second use it was even smoother.
Your product is awesome 👌
January 24, 2026
Unprompted review
Reply from Nuvé
Hi Elysia,
That’s such a great result to see. I’m really glad the Nuvé Silk Pro made such a noticeable difference for him so quickly, especially after so many things didn’t help before. Those early wins are always the best.
Thank you so much for sharing and for the kind words. If you ever need anything at all, just let us know, we’re always here to help 😊
Best regards,
Emily
Wow I’m so grateful I found this…
Wow I’m so grateful I found this product! For someone who has struggled all her adult life because of dry feet it ruined my confidence. However, thank yooou for nuvé for restoring my confidence with there device I’m so glad I found it and for the price you pay it’s pretty much free it’s super fast too which saves you so much time.
Thank you nuvé I would definitely recommend too all my friends and family!!
January 31, 2026
Unprompted review
Reply from Nuvé
Hey Marzi,
Thank you so much for sharing this. I’m really glad the Nuvé Silk Pro has helped you feel more confident again, that honestly means a lot. Finding something that truly makes a difference after struggling for so long can be such a relief.
I love hearing that it’s been quick, effective, and worth it for you. Thank you for recommending it to your friends and family, and if you ever need anything at all, just let us know. We’re always here to help 😊
Best regards,
Emily
Brilliant product
Brilliant product and great customer service! Sadly mine stopped working after 6 months, I contacted Nuve, and they sent me a replacement out.
Highly recommend!!
June 1, 2025
Unprompted review
Reply from Nuvé
Hey Zara,
Thank you so much for sharing this. I’m really glad we were able to get things sorted for you and that the replacement helped. It means a lot to know you felt supported and looked after.
We truly appreciate the recommendation. If you ever need anything at all, just let us know, we’re always here to help 😊
Best regards,
Emily
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