I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I di... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods requir... See more
Company replied
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non... See more
Company replied
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend t... See more
Company replied
Company details
- #5 of 5 best companies in Card Processing Service
- #8 of 13 best companies in Payment Service
Written by the company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.8
Great
824 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have asked for the monthly statements…
I have asked for the monthly statements sent to me by mail and they have not complied with my request.
May 1, 2024
Reply from Nuvei
Hi Terri,
One of our Merchant Experience Advocates will be in touch with you to see what we can do to resolve your issue.
-Ellie
Reply from Nuvei
Hi George,
Thank you so much for taking the time to let us know the service is working for you!
-Natalie
very good services
April 22, 2024
Reply from Nuvei
Hi,
Thank you for taking the time to share this feedback !
I'm glad to hear you're having a positive experience with your services.
-Natalie.
We used this company for some time
We used this company for some time, terminal was paid off and our contract was expired but when tried to leave they charged us for dropping them.
Service level is very low, the person I talked to was very impolite and had no idea about customer service.
I don't recommend them at all . very bad service
March 1, 2024
Unprompted review
Reply from Nuvei
Hi Nas,
I'm sorry to hear that the person you worked with was impolite.
One of our Merchant Experience advocates will be in touch with you today to make things right.
-Ellie
Very professional.
April 19, 2024
Reply from Nuvei
Hi Marie-Claude,
We appreciate you taking the time to let us know about your experience :)
-Natalie
Good service thanks
April 15, 2024
Reply from Nuvei
Hi Julien,
Thank you for leaving this review!
We're happy to hear that all is well for you:)
-Natalie
Great customer service and speedy…
Great customer service and speedy telephone support!
April 18, 2024
Reply from Nuvei
Hi John,
We appreciate you taking the time to let us know how things are going for you :)
I'm glad to hear we were able to assist you in a timely manner!
-Natalie
Reply from Nuvei
Hi Aklilu,
We're glad to hear things are working well for you!
Thank you for taking the time to leave a review :)
-Natalie
Friendly and professional service
Friendly service. Very courteous and professional. Resolved the issue in a smooth manner.
April 13, 2024
Reply from Nuvei
Hi,
Thank you so much for your kind words. We will make sure to pass them along :)
-Natalie
Terminal and the app
The customer service representative I spoke with on the phone was excellent, however, the terminal itself and the accompanying application are in need of significant improvement.
While I made the switch from Clover in order to take advantage of lower rates, I suppose that one gets what one pays for.
We will see how it goes.
April 10, 2024
Reply from Nuvei
Hi Vince ,
Thank you for taking the time to leave this review.
I'm glad to hear your experience with our representative was a positive one .To Ensure your services are working as needed , one of our Merchant Advocate Specialist's will contact you within the next 2 business days .
-Natalie
Whenever we request information…
Whenever we request information regarding our account, customer service is prompt and eager to help.
April 3, 2024
Reply from Nuvei
Hi Jarret,
We really appreciate you taking the time to leave us this comment. I'm glad to hear we're able to meet your needs every time you need us :)
-Natalie
Reply from Nuvei
Hi Vera,
Thank you for your review :) We're happy we're able to meet your needs !
-Natalie
Reply from Nuvei
Hi Carmelo,
Thank you for your comment. We're happy you're satisfied with the service :)
-Natalie
Reliable service
Very happy customer.
I am with Nuevi for more than 10 years and never had any problems with them.
April 9, 2024
Reply from Nuvei
Hi Falguni,
Wow thank you so much for doing business with us for over a decade :) We're very happy to hear you're still satisfied with your services and we hope to continue the journey for another decade and longer with you!
-Natalie
Very Disappointed by First Data
The billing and deposits for this company were good. What was a huge problem was when I had to close my business due to landlord issues. Nuvei uses FirstData for their POS debit machine rentals. Well there is zero way to break that lease. Zero. Make sure you read the fine print!
I still had 19 months left in the lease. Because, you know, I knew 29 months ago, that I was going to be closing. So instead I was trapped in a 48 month lease. Payout was $700+ dollars with return of machine. Or buy machine for $900+. What a racket. If that is the machine on the contract do not take it. DO NOT. Such a scam they are running right there. And so unfair to the consumer. What did they do with all of the people who had to cancel during COVID. Hit them up for a bunch of money they didn't have? So, since I still had a contract. They will get that money on a monthly basis rather than the huge payout that they wanted me to pay immediately. Sorry FirstData. You will never get my business again.
April 9, 2024
Reply from Nuvei
Hi Diane,
Thank you for your patience in waiting to hear back from us.
I want to start off by saying sorry for everything you've been through.
I understand how difficult these last few years have been for many businesses.
In regards to the First Data lease for your terminal, if you still have questions or require assistance with it, please don't hesitate to reach out to : 1-877-257-2094
Thank you.
-Natalie
Reply from Nuvei
Hi Craig,
Thank you so much for your positive feedback! We're glad to have you as our customer :)
-Francine.
Reply from Nuvei
Hi Stephane ,
Thank you for your kind words. We're glad you're happy with our service :) We'll continue working hard to provide you with an excellent experience.
-Francine
Your Rep handled the matter very well…
Your Rep handled the matter very well and was very patient and nice.
March 26, 2024
Reply from Nuvei
Hi Benjamin,
Thanks for taking the time to write this review; it means a lot to us. We strive to provide the best possible experience so you can be successful :)
-Francine.
I requested a change of address to be…
I requested a change of address to be completed, and was advised that it was completed, however, it still has not shown up on our machine. I was advised that it would take a few days, and it's been more than a few days. It is unclear if I have to make the request again. The issue was not the customer service agent, she was very friendly and easy to work with.
March 21, 2024
Reply from Nuvei
Hi Dana,
Thank you for your feedback, and once again, we regret that it took multiple interactions before we finally resolved your issue. Thank you for your patience and understanding . We'll continue working hard to provide you with an excellent experience.
-Francine.
Reply from Nuvei
Hi Dominique ,
Thank you so much for taking the time to leave a review. Your recommendation means the world to us and we look forward to the opportunity to serve you in the future :)
-Francine
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