Ordered silver Wave pendant and item received nothing like the picture. Emailed and reply offered "choose another item or 10% refund. After that, we can no longer guarantee support — so please let us... See more
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Review summary
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Reviews shaping this summary
Scam. This company is a scam. They advertise products online, but don't actually have the product. Then when you try to cancel that portion of your order, "Sophia" sends you multiple messages offering... See more
This company is a complete scam. I ordered some shoes, supposedly stylish orthopedic shoes. What I received a month later was a pathetic rendition of the advertised photo, not orthopedic at all and... See more
The shoes were extremely poor quality. The return process took a month. They provided an address in Latvia for return which is an apartment building. The cost of return internationally far exceeded t... See more
Company details
Written by the company
Welcome to Nuvoula, where style meets comfort! We offer a wide range of clothing, accessories, and home decor elements to elevate your everyday living. With a focus on quality and affordability, we strive to bring you the latest trends and timeless classics. Shop with confidence and discover your perfect look with us. Join our community of satisfied customers today!
Contact info
Prusu street, LV1057, Riga, Latvia
- info@nuvoula.com
- nuvoula.com
1.9
Poor
148 reviews
Hasn’t replied to negative reviews
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Product (sunglasses) looks like a super…
Product (sunglasses) looks like a super cheap knockoff of images from site. Lens are completely different shape, arms and finishings are not same colour. Use caution.
May 11, 2024
Unprompted review
Reply from Nuvoula
We're sorry to hear about your dissatisfaction with the product you received. If you're not satisfied with the item, you can return it within 30 days for a full refund. Customer satisfaction is our priority, and we want to ensure you have a positive experience with us. Please reach out to us directly if you need any assistance with the return process. We appreciate your feedback and apologize for any inconvenience caused.
Don't Order From Here
Items sent to you are inaccurate to what is advertised on the website. When attempting to return items, I was told they do not provide any shipping labels or assistance with the process. If you're in the US (like me), returning to the address they cited me would be over $100, which is 4x what I paid for the items initially. They offered me a 30% refund to keep the items, meaning I'm getting 15 dollars back from a 60-dollar purchase. Predatory, misleading, uncooperative. Not worth your time. Look elsewhere.
May 9, 2024
Unprompted review
I have waited weeks.Now for a pair of…
I have waited weeks.Now for a pair of sunglasses , i have emailed twice all i got is track your order , i am now serously concerned about this company
April 7, 2024
Unprompted review
Reply from Nuvoula
We apologize for the delay in your order's delivery. While we understand your frustration, we'd like to clarify that international shipments, as stated in our policies, can take up to 12-20 days for delivery. We regret any confusion caused by the shipping origin, and we'll take your feedback into consideration to improve our service.
If you need further assistance or have any concerns, please don't hesitate to contact us directly. We appreciate your understanding and patience.
These slippers are so comfy
These slippers are so comfy! They're soft and warm, making them perfect for lounging around the house.
April 17, 2024
Unprompted review
The corduroy material feels great
The corduroy material feels great, and the jacket has a vintage vibe that I love. A great addition to any wardrobe!
April 30, 2024
Unprompted review
This jacket is both stylish and warm
This jacket is both stylish and warm. The fit is perfect, and I've received a ton of compliments on it.
April 23, 2024
Unprompted review
Astronaut Figurine
The Astronaut Figurine is such a cool addition to my room. It's unique and always starts conversations when guests see it.
April 26, 2024
Unprompted review
The Lawson Cardigan is soft and warm
The Lawson Cardigan is soft and warm, perfect for those chilly evenings. I love the sophisticated look it gives me.
April 24, 2024
Unprompted review
Gene Davis Shirt
This shirt is a staple in my wardrobe. It's comfortable and looks amazing. I get compliments every time I wear it!
April 16, 2024
Unprompted review
I love this skirt
I love this skirt! It's light, airy, and perfect for summer. The high waist gives it a trendy look, and it pairs well with almost anything.
April 11, 2024
Unprompted review
I bought these shoes for a wedding
I bought these shoes for a wedding, and they were perfect. Comfortable, elegant, and at a fantastic price!
April 18, 2024
Unprompted review
These pants are so comfortable and…
These pants are so comfortable and versatile. I wear them to work and for casual outings. The quality is great, and they're super stylish!
April 22, 2024
Unprompted review
French Bulldog Figurine with Tray
The French Bulldog Figurine with Tray is both adorable and functional! I use it to keep my keys and it adds a touch of charm to my home. Love it!
April 15, 2024
Unprompted review
Reply from Nuvoula
Thank you for reaching out. We're sorry to hear about your experience. We take all feedback seriously. However, it seems there might be a misunderstanding. Could you please provide more details about your concern? For any further inquiries or assistance, please feel free to contact us via our official email at info@nuvoula.com. We're here to help.
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