I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more
Company replied
If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more
Bought from nvlty in the past, jeans have served me well, so why not buy from nvlty again, it was a no brainer, quality gear, material is brilliant, breathable and very very comfortable, would def... See more
Company replied
3.1
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I came across this company by accident
I came across this company by accident. I was searching the Internet for the latest designer jeans and found N V L T Y London. Their stock looked awesome, so I gave them a try. I was pleased with their quick service and speedy delivery. The jeans fitted perfectly and so comfortable. I was so impressed that I have purchased more clothes from them. Try them out. You won't be disappointed. 10 out of 10!
April 5, 2026
Reply from N V L T Y London
Hi Paul,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
I ordered an item for £99 on 1st April…
I ordered an item for £99 on 1st April for an event I was supposed to attend on the 3rd of April. On the NVLTY website it says GURANTEED NEXT WORKING DAY DELIVERY FOR ALL ORDERS OVER £80 placed before 7:30pm. It’s now 6th April I have not received my item and NVLTY are refusing to refund my payment.
April 1, 2026
Reply from N V L T Y London
Hi,
Apologies! A refund for the order was issued for you on the 8th April due to a stock issue.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Curtis,
Thank you for your kind words! We really appreciate the review.
Kindest Regards,
N V L T Y
Horrible ordered something for next day…
Horrible ordered something for next day delivery 2 weeks later still no arrival customer service replied once and ignored the rest of my messages but u can clearly see their active I asked for refund they said they can’t
March 28, 2026
Reply from N V L T Y London
Hi,
Apologies! A refund for the order was issued for you on the 11th April due to a stock issue.
Kind Regards,
N V L T Y
Haven't received the items to date
Haven't received the items to date, no tracking number, nothing.
March 28, 2026
Reply from N V L T Y London
Hi Lolanda,
Apologies for the delay! This has unfortunately been caused by a stock issue, we have sent you an email today with the next steps regarding this.
Apologies for any inconvenience caused.
Kind Regards,
N V L T Y
Great quality items but service…
Great quality items but service communication shipping is not good at all
March 27, 2026
Unprompted review
They use the best delivery company and…
They use the best delivery company and they delivered on time as promised keep.it up guys
March 27, 2026
Reply from N V L T Y London
Hi,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Super fast delivery the set was…
Super fast delivery the set was stunning material 10/10 can’t fault it amazing service
March 27, 2026
Reply from N V L T Y London
Hi Amy,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
One of the worst companies I’ve ever…
One of the worst companies I’ve ever ordered from never on time my purchase hasn’t even arrived and I chose next day delivery and the 2 separate occasions they sent the wrong clothing also very unprofessional and never respond to emails despite them taking my money and not offering a refund
March 28, 2026
Reply from N V L T Y London
Hi James,
Sorry to hear that! According to our system your order was delivered on the 9th April, if this hasn’t been the case please contact us via our email - contact@nvltylondon.com and we will look into this for you.
Kind Regards,
N V L T Y
Reply from N V L T Y London
Hi Thomas,
We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!
Kind Regards,
N V L T Y
Supposed to be next day delivery
Supposed to be next day delivery. 3 days have passed and still hasn't turned up. Not happy at all. Product not needed anymore.
March 31, 2026
Absolutely beautiful set
March 31, 2026
Your delivery and your product was good
March 31, 2026
Delayed order - no Communication …
My order was meant to be delivered the next working days, and it’s been delayed without any sort of update or communication. I’m not satisfied at all.
March 31, 2026
Nice collection and elite quality.
March 30, 2026
Not very happy said it would be next…
Not very happy said it would be next day delivery and it didnt arrive and stil hasn’t ordered Monday at 930 am then was told it was a pre order and said would be sent out on 7th and stil no parcel
April 1, 2026
Asked for next day delivery didn’t come
March 29, 2026
Never received my order and the company…
Never received my order and the company don’t reply
March 22, 2026
Great value good style and well…
Great value good style and well fashionable materials quality
March 31, 2026
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