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Rated 5 out of 5 stars

First time customer, I ordered the Onyx M/16 life belt pack. Not only was the price less than everywhere else from other Marine suppliers to Cabelas, Dicks, Academy, etc, but with shipping it was less... See more

Rated 1 out of 5 stars

This site is a scam. They attempt to deliver one time. Signature required. I spent 1400$ they scammed me on the delivery at 11 am on a weekday. I wasn’t home. They left a note that they will try again... See more

Rated 5 out of 5 stars

This is review of your service and Jabsco Manual Marine Toilet Compact 29090-5000. This toilet is the best fit for small boat where space is limited. Pumping module can be turn into four positions... See more

Rated 1 out of 5 stars

I had a very bad experience with NVN Marine. I ordered a Raymarine Axiom 7DVS with transducer, but they sent me an Axiom+ 7 with no transducer included. When I called customer service, they told... See more

Company replied

Company details

  1. Marine Supply Store

Written by the company

NVN Marine is a New York headquartered company that operates 7 warehouses all around the United States. We have over 10 years experience in selling and supporting marine products. And specialized in provide great shopping experience at the lowest prices possible.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding service and Outstanding…

Outstanding service and Outstanding quality of customer care. Super fast shipping and everything came in like it should. A+++ place to buy from. They answered my questions and let me know just the right one to replace my old one that quick working. Outstanding item.

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Very dishonest company who cheats their…

Very dishonest company who cheats their customers. Never buy from them online or through Amazon! I bought two marine toilets and one delivered in a million pieces and one never delivered it was shipped back to their warehouse. I only received one credit and have emailed them too many times to remember and have called and complained to Amazon now 4 times. I would never use this company ever again. I am now escalating to Amazon at highest level and won’t quit until Amazon pulls them as a vendor or I get a refund! Now they respond that its not place to discuss credits. Don't defraud your customers so I dont have to waste time writing reviews. Amazon responded to you again almost week ago and nobody has answered back. Buyer Beware! Below is FEDEX tracking number and you will notice you said you credited me for one toilet and other one delivered to me. Check out these tracking numbers and you will see the other toilet you charged me for was sent back to you and never delivered. I need another credit and have asked 5 times through Amazon over last year.

October 12, 2022
Unprompted review
Rated 1 out of 5 stars

I was told they had 30 GPS Items I…

I was told they had 30 GPS Items I needed. I emailed and called to make shure they had them before I placed the order. I ordered and after paying I was notified via email, they only had 21. I called back and emailed the rep was rude. I contacted the police and they have refused to speak to me or the police. And I have not gotten a refund for the $6000.00 plus.

September 19, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

That's totally wrong statement. Let's make it clear for everyone.

Sharonda asked for 30 QTY Garmin 79sc, at that time we were having more than 30 qty, but few days later she placed an order for 21 QTY (all we have in-stock) without asking us. And she started to complaint about why it's not 30 QTY.

After that she said cancel my order, it must be 30 qty because it's a government contract, and we cancel, refund the order.

Here is the refund transaction id: re_3LjkSbDLOwzF5uur0nL3rKh0

We didn't create an order for her, she placed for 21 qty by herself and then started to blame us about the stock level.

Rather than calling the bank and asking about the refund, going to the police totally wrong way to solve problem. If you don't know how to place an order, how to follow your refund or at least how to place an chargeback don't order some products from ecommerce sites.

Sharing this information will not make us rude.

Rated 5 out of 5 stars

Great experience with NVN Marine

We ordered a replacement propane and carbon monoxide sensor for our RV. The price was one of the best on the Internet, shipping was fast, and we are very happy with our purchase.

July 16, 2022
Unprompted review
Rated 1 out of 5 stars

SLOW SHIPPING

Paid for 2 day shipping, showed up 5 days later

July 10, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Paul hi,

We are so sorry about the late delivery. You already know but for other buyers let me explain the situation.

You placed an order on 5th of July 6:47pm (evening).
We shipped your order next day (6th of July) with requested service.
UPS delayed your delivery only 1 day, and delivered on 9th of July rather than 8th. So it's only 3 days with 1 day delay.

We are doing this business because we love boating, sea, ocean. And we would like to have boaters community like a real world, helping - understanding each other, having a boating culture.

Your account is on Do Not Sell list right now, please forward your orders to other retailers.

Rated 5 out of 5 stars

Great price

Great price, easy to use web site, very quick delivery.

June 29, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Christopher hi,

Thank you for your kind review, it makes us so happy.

Best Regards.

Rated 5 out of 5 stars

Just what I wanted

Just what I wanted, thank you

June 27, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Hello,

Thank you for your kind review, it makes us so happy.

Best Regards.

Rated 5 out of 5 stars

Representative was very courteous and…

Representative was very courteous and knowledgeable.
My order was shipped and received promptly.
It was a pleasure doing business with NVN MARINE

Thank you; JOE LAVEVCCHIA
BLAIRSTOWN, N J

May 19, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Joe hi,

Thank you for your kind review, it makes us so happy.

Best Regards.

Rated 5 out of 5 stars

Fish or die

Everything went smoothly price was great will definitely order from here again

May 15, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Charles hi,

Thank you for your kind review, it makes us so happy.

Best Regards.

Rated 1 out of 5 stars

Ordered Two Cannon Mag 5 down…

Ordered Two Cannon Mag 5 down riggers.Delivery says 3-5 days, download Shop App to track package.
Have yet to receive a tracking number
Or email.
Opened shop app they also have no tracking number.
Now on Day 6 emailed company three
Times no response.
Next step…
Report to Capital One as fraud
Service Sucks.

April 30, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

This situation is not related to us, because we are replyin every email very carefully, but as you know, you are using Gmail as a service provider and not checking the promotions tab.

Please read our reviews to see our service quality.
https://customerreviews.google.com/v/merchant?q=nvnmarine.com&c=US&v=17&hl=en

Rated 1 out of 5 stars

Product paid for and never delivered.

I placed an order for a hydrolic jack plate and the dual blinker control. I recevied the blinker control in 3 days. It's been 21 days since the order was placed and have not recieved the jack plate. Per UPS only the label was created, product never picked up. NVN marine has been extremely unhelpful, rude, and to this point unwilling to refund my money for a product I am obviously never going to recieve. I would never recommend NVN marine to anyone. The customer service I have experienced is non existant to say the least. They are terrible as a company and DO NOT stand behind their service policies!!!

March 26, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Michael hi,

As you know we shipped both items in the same day, and you got the blinker in 3 days, normally you must get the jack plate also in 3 days. But UPS lost the package and they were trying to figure it out, before they close the case we couldn't do anything.

Today they closed the case and provide a return and we refunded you too.

We are so sorry about the inconvenience but it wasn't related to us.

Best Regards.

Rated 5 out of 5 stars

Worked perfect

Got it, put it in my Garmin Echomap UHD 73 and all of the Canada lake maps came up! Awesome!!!

March 12, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Scott hi,

Thank you for your kind review, it makes us so happy.

Best Regards.

Rated 5 out of 5 stars

ordered item yesterday expected it to…

ordered item yesterday expected it to take 5 days to get to me . It was delivered in less than 1 day.

March 11, 2022
Unprompted review
NVN Marine logo

Reply from NVN Marine

Hello,

Thank you for your kind review, it makes us so happy.

Best Regards.

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