The Natural Wood Company uk ltd Reviews 260

UPDATE- item arrived today, very pleased with item. Shame about the delays and lack of communication but I have decided to increase stars. I ordered item in 29th April, update that order was delayed d... See more

Lovely product that works so well. I had to chase a couple of times for a delivery update which they accepted was poor communications (apparently due to disruption from a move to new premises). Howeve... See more

UPDATE 23/10/25 - Following this review, I was immediately contacted by the seller and dealt with in a very professional and polite manner. Within 2 days, my item has safely arrived and is bea... See more

Placing the order was easy. It was estimated my order would be shipped in a fortnight after ordering. When four weeks had passed I sent an email just enquiring as to when I might receive my order. I r... See more

I needed regular updates on when to expect delivery which eventually took over three months. I do understand there were background issues beyond their control but it was quite an anxious wait at my e... See more

The finished product, large made to measure door stop for balcony door was absolutely superb. Beautifully crafted and finished. Very poor contact re shipping date. Package appeared to get mislaid by D... See more

I called on Thursday to order four XL Tall door stops for our new office patio doors and stayed that we'd like them by Tuesday for our opening event. Steve was super helpful and got my order placed... See more

Beautiful products. Perfect designs with a beautiful finish. I’d ordered a small tree, a customised engraved tray and a customised lidded jar. They’re very very nice. The big minus for me was that... See more

The tree is absolutely lovely, exactly as described, beautifully made with a useful bag for storage. We are excited to use it for the first time this year knowing that when we take it down it will be... See more

Website easy to use,order came on time.But unfortunately not as nice as I'd expected having ordered in the past.Had a piece chipped out and just looked marked all over,not the nice oak finish as befor... See more

Ordered 2 of similar item but didn't notice until paid. Emailed, quick reply and refund given. Excellent customer. Received items ( 4) they were on offer. Got them ready for Christmas but already... See more

The product, patio door stops, is five star. Unfortunately, the service fell a little short, the expected delivery date was not met and I had to chase on several occasions with promised return calls n... See more

We ordered the 4ft Christmas tree on the 18th November, delivery was expected on 8th December, still nothing! No email, phone call, courier details. Jack Sh1t! I’ve emailed, called - no answer, can’... See more

I ordered a 4ft alternative oak Christmas tree on Nov 3rd 2025 . I emailed a week later to ask about shipping . No reply . I managed to find a telephone number and spoke to Steve on 12th November (... See more

We ordered 2 door stops on the 24 April and received them on the 20 May. The door stops are amazing and we couldn’t be happier with them but the customer service could have been better,I understand th... See more

The doorstops are fabulous and worth waiting for (although it was a bit of a longer wait than expected). Service was very good particularly because when I had measured wrong and they were too big, th... See more

Zero contact after ordering on the 30th November. I've sent 5 emails & sent messages via online chat all of which are unanswered. Order was a £144 chopping board that was meant to be a gift. As well a... See more

I ordered an end grain board in early December as a Christmas gift and had confirmation that it would be delivered on December 23rd. No board was received and only after several emails did we get a re... See more

2nd time I've purchased from here, even had a phone call to check the Item as id made a mistake, wonderful delivery. Craftsmanship is amazing, can't wait to see what I buy next...

I ordered a (very expensive) doorstop in August 2025, delivery was originally quoted as 3 days. I chased after a month, and was assured it would arrive soon. After another month I emailed to cancel th... See more

Delivery not as slick as expected but probably somewhat overwhelmed with orders. Kept informed though and arrived in time for Christmas. Well made product.

Being able to call them when I had a question about my glass storage jars. Answered all my concerns. Very knowledgable and committed to their products. A joy to use and look at. Beautiful. Online s... See more

Fantastic service from time of order to delivery. Had a personalised bookmark made as part of a 60th birthday present, which is a very lovely unique gift. Highly recommended

The biscuit jar was just as I expected as I had previously received the Tea, Coffee and Sugar jars which are just stunning. I definitely want more to add to my kitchen!

After a rough start with communication we are extremely pleased with the product that was custom made. Definitely recommend NWC for your requirements. Cheers

Lovely product high quality.Packs down into easy stored pieces but can be assembled in minutes.Attractive wax finish

The block itself is exceptional! There was some delay in it arriving, but after hearing the reasons behind the delay, I was more than satisfied.😀

Contacting the team wasn't too difficult I just gave them a call and they're were nice to talk too. Block was sent when they said it would be sent and holds door open in firefly string winds. Very hap... See more

I have deleted my previous review and doing a. Update, order finally received and they are absolutely stunning, certainly would recommend to anyone. Thank you ever so much.

Beautiful wooden personalised bookmark. Lovely quality. Second one I have purchased, so obviously very pleased with product and service.

I was looking for something for so long to keep our patio doors open and this is perfect! Yes you can put a plant pot but this will just scratch up the frame so this was ideal. Our new puppy loves it... See more

Easy to find the products I wanted, easy to order and arrived in good time. Wonderful beautiful quality.

Easy to order, delivery on time as promised. Good quality product.

The door stop looks stylish and holds the door still, even in very windy conditions.

Love the soap dish. Great quality. Delivery at three weeks maybe a tad on the long side.

Beautiful trees 🌲 very happy such good quality

Very quick response, quality service and product

I ordered two wood blocks on May 10th and I am still waiting for them to be delivered. I did get a response explaining the company moved its operations and that they would be on their way in June. I... See more

I ordered a board as a Christmas gift on December 14. It has still not arrived at three times of writing (Jan 3) despite the confirmation email saying it would be delivered on 23/24 December. I have e... See more

Follow up from 3 previous reviews. Ordered bird feeder 30Oct. NO feeder received so raised complaint with PAYPAL. They contacted company and reported that seller didn't response within timescale.... See more

UPDATE - Am increasing stars as Xmas Tree arrived completely out of the blue Jan 10th. It's beautifully crafted, but wouldn't want to repeat the process. Ordered and paid for a 2 ft Xmas Tree in... See more

Order date was the 23rd of May. I never received my order. I’ve tried emailing, sending Instagram DMs, everything. No response. On the 23rd of August, I finally got a reply saying it would be shipped... See more

Almost 9 weeks with no update or replies since I put the order in. Avoid them and go elsewhere Update post reply Thanks for getting back. I didn't want to do this publicly either but you haven'... See more

I HAVE CONTACTED YOU ABOUT MY ORDER BUT YOU'RE NOT REPLYING. COULD YOU PLEASE REPLY OR REFUND ME. THIS IS RIDICULOUS.WHY ARE YOU TAKING PEOPLES MONEY AND NOT SENDING THEIR PURCHASES. ITS NOT A HUGE OR... See more

I never received my chopping board. The owner ignores my emails. I wanted to cancel and have my money back. He ignored that email. The 2 emails i have received, ther first said it would be delivered o... See more

No communication after ordering over 6 weeks ago and spending £145. No reply to emails, live chats or when calling. I've reclaimed the payment via mastercard chargeback and recommend that you avoid th... See more

Finishing touch to my two tiny trees Thank you 🙂🌿🎄🌿

I haven't even got the order yet and you're asking for a review, so ok then. It's been 7 weeks since I ordered. I've emailed twice and got no reply. The product was finally sent out the other day and... See more

Great communication and managed to hit a tight deadline.

Great products, fab service, highly recommended