NxModels Reviews 257

I ordered one for my grandson for Christmas and it did come a couple of days after but that was expected as per the delivery dates. He was extremely excited and we were both amazed by the quality of it! I did reach out to support for a question I had and they promptly answered me and were so nice! We will definitely be ordering our next models soon! NX models are awesome!!! You will not be disappointed!

Model arrived quickly and as ordered. There was a discrepancy with the packaging, however it made sense when customer service explained why. Trust they are doing everything they can to get your product to you as quickly as possible. I have just ordered more now for myself and others. Be aware of scammers and make sure you are ordering from the legitimate site.

First Package lost in Transit.
I wrote the Support.
Support send me a new one, Very Great !
Tiny Cute, but detailed !

I was skeptical and became worried when I saw some negative reviews about their product not arriving at all or not up to quality. My gold 1911 came in and I inspected it and everything works and functions which made me happy.

I bought the 3:4 barreta model, its over 15 days now and absolutly NOTHING, even from the support mails. On the website it doesnt even say its send. It should already arrived since i am located in europe. I want a respons on my emails and why it isnt even send.

Update: apperently my shipment was delayed due to stricter regulations in my country (netherlands). I did not get informed about this, wich I would have appreciated. They did offer me a refund and I got my money back. Friendly service but SLOW

Ordered the 1:2 size ak on 11/30/24. Since then I’ve send multiple emails asking for a an update and ultimately a refund, I’ve yet to receive any response at all. As you can see from all of the other reviews, this seems to be a common trend with these people.**DO NOT ORDER FROM THEM**

Ordered 1:2 M4A1 model and 1:2 Beretta model on the 18th of December, no tracking info or number, no response from customer support. Not expecting the models to arrive for a couple of months. Will update this review over my experience.

29/12/2024 - Surprisingly support responded asking for an order number in order to track the package.

4/01/2025 - Support responded saying there is a delay due to customs in Australia. Also said it may take up to Feb or even March however they offered a full refund which I chose. Apparently I got an email saying there was a delay when I ordered it and I didn’t even know it. I’m increasing the review because support was helpful, however I’ll still keep it low because I haven’t got the product.

11/01/2025 - Refund has been initiated and funds are pending to return into my bank account.

Great reliable, realistic gun models
And they provide great customer service if something is needed! I ordered 3 models and will continue to order more! By far the best ! Thanks NX Models!

Ordered a product from NXmodels on November 18th 2024. Received an estimated delivery date between dec. 7th -dec. 17th. Once the 17th of dec. arrived and I had not received my product, I went back to the tracking number to see if there was an updated estimated delivery date. There wasn't anything there. The estimated delivery date was gone. so, I sent NXmodel an email asking them if they could update me on a date I can expect my shipment. No response. A few more days later I sent another email asking them for some sort of estimated date. No response. Today I sent another email, I am not holding my breathe for a response. I was really hesitant to buy from NXmodels because of all the bad reviews I have read, but I did anyway. Hopefully I will receive my shipment soon. If I do, I will update my review. But as of now, terrible customer service and shipping time.

Update: Since the estimated delivery date (7th dec-17th dec) disappeared on the 17th dec, I have sent 4 emails asking for help finding out what has happened to my order. All I have received is crickets. Not one response to any of my emails asking for help. Absolutely the WORST customer service I have EVER received from a company. 11 days from when I sent the first email and have received nothing. I am going to ask my credit card company to charge back my purchase and tell them that this company is fraudulent I don't know how they stay in business with this kind of customer service and terrible shipping. Plus, I have updated my star review to 1 because of the no response in 11 days.

Update 28 Dec: So my son (13 yrs old) asked me for the tracking number to his present he DID not receive for Christmas. He sent them an email and got a response the SAME DAY!!!! I have sent 4 emails over the last 11 days with NOT ONE response. Pathetic. He was told that the AK-47 that we ordered was new to their line and they are having issues with customs. Customs is inspecting them very close to make sure they are not actual firing guns. (LOL). So NXmodels says that we should receive it sometime by the end of January into February. How sad. One good thing about it, it sounds like they are really well made if customs has to inspect them very closely to make sure they aren't real. Will up the star rating to 2 since they did get back to my son. Still mad they won't reply to me. it will be over 2 months I will have waited for this product if I receive it by January 18th.

Update 02 Jan 2025: Still no response from customer service. I agree with one of the other reviewers, all the positive reviews about customer support are bogus. Fake. How can a person send 4 e-mails in 2 weeks and not get a response? I mean really? I just want to know what is going on with my order. Simple. Very poor customer service. Going back to 1 star until I get a response.

Update 04 Jan. 2025: My son received an email from NXMODELS.COM today telling him to have me use this email - support @nxmodels.com. So I did. Now I am going to see what happens. The other emails I sent, I used their "contact us" link on their website. I have had no response from them by using it. I believe what the problem is, their "contact us" link is not working properly and is either not sending the message or is sending them straight to spam. If that is what is wrong and that is why i am not receiving any response back from them, they REALLY need to fix it. Will update my rating once this is all resolved.

update 06 Jan 2025: I did exactly what they told my son for me to do in the email they sent him and it has been going on 3 days and STILL no response to my emails. Now it shows it FINALLY in transit (just leaving China). When/If we receive the product, I will update my review to a 3. But that is as far as I will go. I have sent 6 emails with zero response but they respond to my sons emails. It doesn't make any sense. They really need to fix their problem. Seems to me they only respond to some customers and not the others. Here is my theory, one person owns NXMODELS (Brianna). She takes the orders and sends them off (via email) to whoever is making the product. That's all she does. She will answer some emails but can't handle all the emails she receives and blames it on the customer saying that we sent to many emails and her email automatically marks it as spam. That is total bull crap. I read all the reviews and I specifically sent one email and waited 3 days before sending another. Then I sent another email and again, waited 3 days before I sent another. So she can't give me that excuse. Like I have been saying the whole time. TERRIBLE customer service. From the reviews, I'm sure the product will be awesome. I would just like to finally get it. Get your shit together Brianna.

updated 25 Mar 2025 : BRIANNA cancelled my order after 4 1/2 month's. Good. I will never purchase anything through you. Keep up the great customer support and you will fail. This was all your fault B.

Ordered Nov 29th and took longer than expected to receive. After some time I was finally contacted by Brianna who explained their issue with backlog and customs. The gun was finally received and the quality is very good. My son was very happy with how realistic it is.

I’m extremely concerned about this site, they must have some sort of algorithms that watches if u put any details in even if u don’t press accept or send, all I done was put my email address and address and thought it was pointless so before I pressed accept or send to sign up I deleted my details off the page and thought nothing of it, but then about an hour after I came off the site I had an email from them saying why did u leave we have something inside for you, I didn’t sign up or even give them permission to use my email address. That data protection and data theft, put me right off

Received exactly what I paid for, the model feels realistic, and you really can feel the quality. All aspects, except for the shooting part(of course) were included. If you’re looking for a bulkier model, then go for the M9.

All i can say to everybody that wants to have a good quality in their materials but also a high end product this is the best place…The sipping was faster than I expected and don’t worry about any problems because the customer service is always there to help and fix any issues…P.S.Thanks again Brianna from NXMODELS TEAM ..!!

Ordered a product to the wrong shipping address and sent an email hoping to get it out before it shipped. I received a response literally within 5 minutes you can’t beat that level of responsiveness.

The item I got was good quality and exactly what I was hoping to receive. I am happy with my purchase, however the delivery time is just simply unacceptable. I purchased this on August 2nd with the intention of it being a gift for a friend for his bday on September 6th. Estimated time of delivery was expected no later than September 2nd, however my package didn’t arrive until late November. Brianna with customer service was very helpful, despite my frustration with the delivery delays

"Their" products dropshipped for 6x the actual price.

I tried to buy the 3:4 glock 17 model (curently not in stock) and they dint bother to ship it and after 6 months i atleast got my money back. Would not recomend

I love Nxmodels, their products are truly one of a kind and their customer service is excellent.
I hope other customers have a great experience with Nxmodels and I will definitely go back for more models.
I definitely recommend.

I ordered one of their 1:3 scale replicas and it's excellent, exactly as advertised. Unfortunately they forgot to include the case that comes with it! I reached out to their customer service and got a helpful reply right away. Responses to the ensuing email chain were timely and helpful, and they immediately offered to send a replacement case no questions asked; they also made it extremely easy to combine the replacement with my next order. The product was already good enough for me to come back, but the superb customer service has me very impressed. With Christmas coming up, I think I know what I'm getting for my husband and our firearm enthusiast friends!

I had seen someone showing one of these models (I think on YouTube, but can't say for certain) and had thought "I need to have one".

After looking through the website I promised myself that once I had some spare cash lying around, I would treat myself to the 1911.

Well, October comes around and I have enough to justify an order, and am surprised to find everything is 50% off! So I splurged for the suppressor too.

Honestly, it is as amazing as all the reviews make it seem. The weight of it, the attention to detail, the quality, everything! The reviews you see for them don't really do it justice.

I've had smaller models from other companies, and really at this point I'd just throw them away.

I did have one small issue. When delivered, the 3:4 scale is listed as 1:2.05. Customer service was very quick to help me sort the confusion out, and allow me to identify it as the correct size. So anyone else out there, don't be surprised if the size on the box and what you ordered don't match!