NG Driving Group Ltd T/A NxtGen Driving Academy  Reviews 1,296

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, supportive nature, and positive attitudes, which significantly contribute to a comfortable and encouraging learning environment. The service provided is frequently highlighted as excellent, with many people appreciating the clear instructions and the overall smooth user experience. Reviewers often mention feeling at ease and confident due to the patient and understanding approach of the instructors. However, some customers also noted occasional issues with the administrative side of the company, specifically mentioning being misinformed by office staff, which led to delays in securing a driving test. There were also concerns about the prolonged wait times for test dates after passing the theory portion, with some feeling a lack of support regarding these delays.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their patience, support, and effective teaching... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers expressed satisfaction, highlighting the... See more

Instructions

Clients share positive opinions on instructions. Many reviewers praise the clear, calm, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alec describes Louise as 'great' and 'encouraging'. His previous instructor had given up on him, but Louise believed in him and spent the time he needed to become a safe and confident driver. She gave... See more

Rated 5 out of 5 stars

Sarah has been so helpful, she's been so supportive and so kind y throughout my whole learning to drive journey! She helped to relax even when I was so nervous, she made me laugh loads and comforted m... See more

Rated 5 out of 5 stars

Mevlud was brilliant and absolutely helpful guiding me step by step in developing my driving skills. He was so patient even after I had made the same mistakes multiple times and never made me feel ba... See more

Rated 5 out of 5 stars

Can’t fault the team at NxtGen! From start to finish they catered to my needs and were very supportive. Wayne my instructor will always have my highest regards. I can’t say anything but good about him... See more


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

NxtGen are one of the UK's fastest growing driving schools, boasting over 60 instructors across the UK and Wales. We offer lessons including intensive courses for both manual and automatic driving across both cars and HGV's.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mujib Rahman best instructor

Mujib Rahman is one of the bestttt instructors you can ask for. I passed at hornchuch test centre today. He was extremely helpful in every lesson he gives good guidance and teaches really well and every lesson was soo helpful. He was an amazing instructor the best anyone can ask for!!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Mujib Rahman

Thank you so much Mujib Rahman, for all the support!!!

You help me so much and motivated me, thank you. Really appreciate it!!

One of the best instructors in the area!!

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

Overall good, instructor was fantastic.

My overall experience was okay, and I don’t have much bad to say about anyone here. My instructor, Graham, was fantastic he gave me the confidence I needed and was a great person to learn from.

There was a bit of confusion at one point, as I was misinformed by a member of the office staff, which delayed me getting a test. Fortunately, another staff member cleared things up and gave me the correct information, which allowed me to book a test myself.

I understand how busy they are with so many students, so my advice for anyone doing an intensive course would be to ask for your booking details and try to find a cancellation yourself.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Best instructor ever!

Mev is an amazing instructor (also the funniest) and helped me build my confidence and understanding with the roads, I passed first time and it was all thanks to him!!!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Driving experience with nxtgen

My experience with with NxtGen driving academy was amazing. I had a weeks intensive driving course with Graham and he was informative, calm, and a lovely man. I passed first time! Would much recommend

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Great communication. Vicky my driving instructor made me feel relaxed and helped me though the whole process, what a legend

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience learning to…

I had an amazing experience learning to drive with Mevlud Duraki! They were patient, clear, and really helped me build my confidence behind the wheel. Every lesson was well-structured, and they always took the time to explain things in a way that made sense.

Thanks to their calm and supportive teaching style, I went into my test feeling prepared — and I passed! I’d definitely recommend Mevlud to anyone looking for a reliable and encouraging instructor.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

I had lessons with Louise and she is…

I had lessons with Louise and she is absolutely brilliant. From the moment I started lesson to when I passed she had belief in me and made me feel confident on the road. She wasn't pushy and made me actually enjoy lessons. 100% recommend her. Thankyou so much ❤️

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Calm, capable & completely happy!

Conal was a calm, capable & informative driving instructor. I am grateful for his guidance and can happily say I passed on the first go! The app that Next Gen uses is easy to navigate. Overall completely happy with the service provided.

Thank you Conal for all your help!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

I had a fantastic experience whilst learning to drive with this company. Paul my instructor was amazing. I am a nervous driver, but paul built my confidence up and was very patient. Paul is a fantastic instructor and helped me to achieve my pass first time. Thank you

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Carlos

Carlos, who is not only a great driving instructor, is also a wonderful person - very caring and considerate, always took time to explain things clearly and understand how I was viewing things so that he could better help me learn. Always made me feel at ease as a nervous driver, and it was a pleasure to get to learn with him.

October 9, 2025
Unprompted review

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