Next Generation Scaffolding Reviews 

27
•
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Very rude staff, started off very polite over the phone as my dad dealt with the arrangements then once they realised I was a younger woman they tried to up their price a bit and I felt as though I wa... See more

Company replied

Rated 1 out of 5 stars

Indifferent on the phone, but I brushed it off. When I turned up the service was non existent - completely disinterested to the point of rudeness, eventually shouting at me from the back of the of... See more

Company replied

Rated 5 out of 5 stars

A great firm to work with, used on multiple elements of work and their workmanship is second to none. Works are completed on time to programme and the finished product is always snag free. Would def... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

An ambitious, fast growing scaffolding company based in Essex.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

27 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(27)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude and Disinterested

Indifferent on the phone, but I brushed it off. When I turned up the service was non existent - completely disinterested to the point of rudeness, eventually shouting at me from the back of the office.

Plenty of alternatives that would welcome the business.

Avoid.

May 17, 2022
Unprompted review
Next Generation Scaffolding logo

Reply from Next Generation Scaffolding

Hi Max,

Can you please elloborate on this please, we dont do any domestic works so pretty sure you have the wrong company OR a fake review?

Please call our office at anytime we are definitely the company you have described - 0800 270 7717

Rated 1 out of 5 stars

Very rude staff

Very rude staff, started off very polite over the phone as my dad dealt with the arrangements then once they realised I was a younger woman they tried to up their price a bit and I felt as though I was treated like a 12 year old wee girl and talked down to. Got the job done but would not recommend.

March 28, 2022
Unprompted review
Next Generation Scaffolding logo

Reply from Next Generation Scaffolding

Hi Sarah,
I think you have the wrong scaffolding company, we are based in Essex. I think this review was maybe meant for a company based in Scotland, maybe this very similar named company: https://nextgenscaffolding.co.uk/

We would really appreciate if the review could be removed from our trustpilot please, as i know this job was not completed by our team as we never raise prices, once agreed.

Rated 1 out of 5 stars

Unacceptable behaviour

Destroyed two plants putting up scaffolding in our communal garden. When challenged a distinctly disingenuous apology was given that felt more like ridicule. Latter the same company tried to get rid of a plank of unwanted scaffolding board by our bins. Then whilst unpacking and putting away the same crew blocked the only entrance/exit. No a crime but could have easily been avoided by parking a few yards further up the drive. As I passed I received the same vacuous apology that I had when I mentioned the plants and because of the previous incidents I shook my head at this and muttered something under my breath about consideration. As I walked away I heard the operative complaining loudly, obviously so that i could hear. When i returned to explain why I had shook my head I was spoken over in loud aggressive tones by both operatives and told the conversation as over before I had been allowed to say anything.This was a very disturbing encounter, particularly for a single women . I tried to call to make my feelings know but no-one picked up after about five to six attempts. Hence my writing my concerns here.

REPLY TO REPLY BELOW
Thank you for replying. I have contacted your office on the 0800 number. It seems you have a good process in place for dealing with such matters. As I said to the lady I spoke to, I am not interested in anyone loosing their job, these are hard times for everyone, I just want to feel safe and respected in my own home. Thank you again for taking the matter seriously. It is very much appreciated.

March 12, 2021
Unprompted review
Next Generation Scaffolding logo

Reply from Next Generation Scaffolding

Good Morning,

I agree this is unacceptable, the operatives will be dealt with accordingly.
You may be trying to contact a old number as we have no missed calls or messages. If you could kindly call on 07368685919 or 0800 270 7717

Rated 1 out of 5 stars

Urinating!

Scaffolders were working on our estate in Mitcham and witnessed their men urinating in public on more than one occasion from our window

February 5, 2021
Unprompted review
Next Generation Scaffolding logo

Reply from Next Generation Scaffolding

Hi Geoff,

Can you please explain where this was please? All of our sites have toilets and site agents present at all times and this should have been reported if seen.

Seems strange why our company or the main contractor wasn’t contacted to sort an issue if something was seen before writing a review.

Also very strange as this is your first review and I would suspect this to be another fake review.

Rated 5 out of 5 stars

Brilliant!

Brilliant!
Have used Sam and his team on a few of my jobs over the last few months and I can't rate them highly enough, different class to other scaffold companies I have used and I won't use anyone else now.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

NXTGEN

NXTGEN have just finished various external projects on our commercial offices and I have to say overall they were fantastic. The office staff were very helpful in arranging the quotation, scaffolders were polite and punctual and the standard of work carried out by the operatives was very high and you could clearly see they took alot of pride in their work.

I would highly recommend them.

January 19, 2021
Unprompted review
Rated 4 out of 5 stars

Great Contractor

I have used Next|Gen regularly over the last year on many Education & Healthcare projects especially during the current pandemic, they have always been very proactive and competitive for Marcon Construction. As a reputable Main Contractor it’s imperative to have a good supply chain and to date Next|Gen have delivered on all fronts.

January 19, 2021
Unprompted review
Rated 1 out of 5 stars

Wolves in sheep’s clothing!

Company full of blaggers. I read these reviews and gave them a go. Terrible service, cowboy scaffolders and have since found out that 90% of the reviews left are fake and from friends/family used to bump up their rating - DO NOT USE

January 19, 2021
Unprompted review
Next Generation Scaffolding logo

Reply from Next Generation Scaffolding

Can you please explain what scaffold we provided you “Gary” seem to have a very similar name to someone who got let go today and sounds very bitter!
All the best though

Rated 5 out of 5 stars

Second to none

A great firm to work with, used on multiple elements of work and their workmanship is second to none. Works are completed on time to programme and the finished product is always snag free.
Would definitely recommend, their team is full of driven individuals who are a pleasure to work alongside.

September 22, 2020
Unprompted review
Rated 5 out of 5 stars

A great company to deal with from…

A great company to deal with from pre-construction right the way to delivery on site.

In the past using other scaffolding firms i have had nothing but problems, but with next generation it has been an absolute pleasure to deal with them.

Highly recommended

March 1, 2018
Unprompted review
Rated 5 out of 5 stars

NEXT GEN

NEXT GEN are an honest, quick and reliable company who we would not hesitate to recommend to anyone - good people to deal with !

March 1, 2018
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Sam & Chris were recommended to me for some access works. From the off they were professional and the quote for the works was very competitive. They stuck to their deadlines and we had no issues with their work or staff. Highly Recommended!

February 23, 2018
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, professional and exceptionally flexible. Great ethos on safety and take their work seriously taking into consideration both workers and public alike.

February 22, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look