Worst experience ever - Never trust Nykaa again I ordered a gift for my brother’s birthday, trusting Nykaa completely. But they delayed my order by 3 days, and I couldn’t give him the gift on t... See more
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I received a fake product, but Nykaa customer service executive insisted that it had passed QC and was a genuine item. Despite my repeated requests to compare it with the original Plum Smokin’ Vanil... See more
I ordered 2 products from nykaa fashion and i received a completely wrong item. when checked with customer support, they keep disconnecting my customer calls and chats and was not giving any proofs th... See more
Worst experience ever. Pathetic service. I ordered 3 items and without any pre intimation they cancelled 2 items their own and delivered 1 item totally different. Never trust nykaa. They dont event an... See more
Company details
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Online Shopping Boutique for Clothes & Accessories - Shop for chic designer creations like coats, crop tops, dresses, gowns, tops, kurtis, lehengas, shawls, sarees & more at Nykaa Design Studio. Click here to explore the entire collection of the l...
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66 reviews
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Worst customer service/ delivery
I ordered 14 pajama sets and they delivered only 10. I paid via the app which was a mistake on my part. Worst customer care. Horrible delivery service. NEVER USE NYKAA FASHION! Someone deliberately stole the most expensive 4 pajamas of the 14. I received all the cheap ones. The customer care is refusing to return my money for the 4 sets. Emailing them is a waste of time. They don’t read the emails and simply copy paste and send the same response again and again
June 24, 2025
Unprompted review
Worst returns process
It's been 2 weeks since I requested return for a product I ordered from Nykaa, and the delivery person is yet to collect it. They use Delhivery as their logistics partner which is the worst logistics company in the world. I have finally raised a consumer forum complaint against Nykaa.
Go for Myntra, avoid Nykaa at all costs. It's worse than Amazon.
March 19, 2025
Unprompted review
Worse customer support & even worst…
Worse customer support & even worst delivery services. Orders are always delayed. Returns are a nightmare. All calls made by their third party delivery services are SPAM - hence inaccessible if your device is decent. When feedback given, the customer support only provides sympathy & false assurances but no real-time action is actually taken. Delivery agents are incompetent & unprofessional. PS: Order only if you're unemployed & full-time available as they have no regard for timelines.
May 13, 2024
Unprompted review
Shortfall in quantity delivered. No resolution
ordered 3 bags , received 1. Received a confirmation though that all 3 bags are delivered. Informed customer service, they promise resolution/ revert within 48-72 hrs. Over 72 hours later no revert. this is repeatedly breaking commitments made.
Never use this company.
April 6, 2024
Unprompted review
User-friendly Beauty cosmetics online…
User-friendly Beauty cosmetics online shopping centre
February 21, 2024
Unprompted review
Very old stocked products
They shipped very old stocked product.
No return or replacement
Worst policy, never buy again from them
September 4, 2023
Unprompted review
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