nyralondon.com Reviews 65

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I placed several light orders from Nyra London earlier this year and have been extremely satisfied with both the product quality and their high level of customer service. I recently decided that I wo... See more

Company replied

Rated 5 out of 5 stars

We absolutely love our Nyra Tree branch chandelier. We looked at so many and are so glad we went for this one. It looks perfect in our dining room. The customer service has been exceptional. Any issue... See more

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Rated 5 out of 5 stars

Absolutely stunning wall lights that have made a real feature out of our curved garden wall. The lighting looks different during the night and creates a wonderful glow as it gets darker. They... See more

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Rated 5 out of 5 stars

My husband and I bought the gorgeous Hand Blown Double Glass Mizan Pendant lights for our kitchen island but were unable to find a flush mount ceiling light that matched for our hallway... I reached o... See more

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Company details

  1. Lighting Store
  2. Decoration and Interior Design Store

Written by the company

NYRA - Bespoke Luxury Lighting Solutions Welcome to Nyra Lighting, your premier destination for bespoke luxury lighting. Specializing in exquisite pendant lights, elegant wall lamps, and unique custom designs, Nyra Lighting is dedicated to illuminating your spaces with style and sophistication. At Nyra Lighting , we believe that lighting is not just a functional necessity but an essential element of design that can transform any space. Our collection features an array of meticulously crafted lighting fixtures that blend contemporary aesthetics with timeless elegance. From statement pendant lights that become the focal point of any room to subtle wall lamps that add a touch of class, we cater to a discerning clientele who appreciate quality and craftsmanship. Our Offerings: 1. Bespoke Luxury Lighting: Our bespoke services allow you to customize lighting solutions tailored to your specific needs and preferences. Whether you are looking for a unique chandelier or a custom wall lamp, our team of designers works closely with you to bring your vision to life. 2. Pendant Lights: Discover our extensive range of pendant lights, available in various styles, materials, and finishes. Perfect for dining areas, kitchens, and living spaces, our pendant lights are designed to create a warm and inviting ambiance. 3. Wall Lamps: Enhance your interiors with our sophisticated wall lamps. Ideal for adding a touch of elegance to hallways, bedrooms, and living rooms, our wall lamps combine functionality with stylish design. 4. Trade Programme: At Nyra Lighting , we offer an exclusive trade programme for interior designers, architects, and contractors. Our trade programme provides attractive discounts, dedicated account management, and access to our full range of products and bespoke services, ensuring that your projects are completed to the highest standards. Why Choose Nyra Lighting Store? • Quality and Craftsmanship: Each lighting fixture at Nyra Lighting Store is crafted with precision and care, using the finest materials to ensure durability and elegance. • Innovative Design: Our design team stays ahead of trends, creating lighting solutions that are both modern and timeless. • Customer Satisfaction: We are committed to providing exceptional customer service, from the initial consultation to the final installation. • Sustainable Practices: We prioritize sustainable practices in our production processes, ensuring that our products are environmentally friendly. Illuminate your world with Nyra bespoke luxury lighting solutions. Explore our collection today and discover how our lighting can enhance the beauty and functionality of your spaces. For more information or to join our trade programme, visit our website or contact us directly. Nyra Lighting - Where Design Meets Illumination.


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4.6

Excellent

TrustScore 4.5 out of 5

65 reviews

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Rated 5 out of 5 stars

I bought two chandeliers to redecorate…

I bought two chandeliers to redecorate my living room and I'm thrilled with the result. They are truly beautiful, elegant, and crafted with a quality that's evident from the first moment. We had a minor issue with one of the pieces, but the Nyra Lighting team resolved it quickly, professionally, and with great empathy.
They asked me for some photos, and as soon as they verified the problem, they sent the necessary parts without any questions or complications. It's clear they value their customers and their honesty. Thanks to their attention, the installation was perfect.
Without a doubt, I recommend Nyra Lighting to anyone looking for luxury lighting and exceptional customer service.

January 26, 2026
Unprompted review
Rated 4 out of 5 stars

We bought two Chandeliers

We bought two Chandeliers, they are both great. we are very happy with our purchase. We did have a couple of issues which were rectified with understanding and efficiency we were not questioned about our honesty we were asked for photos and a description and the parts to fix the issue were arranged and sent directly we feel the customer service is excellent.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Elegant, Cohesive, and Exceptional Quality

I recently purchased a curated selection of lighting fixtures, including several NYRA Wabi Sabi pieces, the Houdini and Haniya chandeliers, Elios wall lamps (qty 5), and standout designs like the Orbital Pendant and Evlon Circular Ceiling Light. I couldn’t be more thrilled with the results.

Each piece brings a unique aesthetic while still complementing the overall design of the space. The Wabi Sabi Ceiling Lights and Fabric Shade create a calming, organic ambiance. The Houdini Chandelier is a stunning focal point—elegant and sculptural, with a warm and welcoming glow. The Haniya Chandelier, with its beautiful blue tone, adds a refined and artistic pop of color.

The Elios Wall Lamps (qty 5) in matte black are both sleek and functional, offering sophisticated, directional lighting that enhances any wall or corridor. The Klaudia Chandelier provides a smoky, modern elegance, and the Rotatable Artist Spot Light is a stylish solution for adding depth and highlight to specific areas.

Most of the lighting emits a warm white tone, creating a cozy, luxurious atmosphere. The Orbital Pendant and Spot Light, with their crisp cold white light, provide striking contrast and work perfectly for accenting modern interiors.

From aesthetics to craftsmanship, every piece exceeded expectations. The designs are thoughtful, contemporary, and elevated, making this collection ideal for anyone looking to transform their space with exceptional lighting.

Highly recommended!

May 1, 2025
Unprompted review
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Reply from nyralondon.com

Thank you so much for your thoughtful and detailed feedback! We loved the photos of you sent us of the lights installed

We’re absolutely thrilled to hear how each piece has brought your vision to life. It’s incredibly rewarding to know that the NYRA Wabi Sabi collection, along with the Houdini, Haniya, and other fixtures, are not only complementing your space but also enhancing its overall ambiance.

Our team takes great care in selecting and designing lighting that combines aesthetics, functionality, and craftsmanship—and your experience reflects exactly what we strive to deliver. We especially love that you noticed the contrast in tones and the unique impact each fixture has in your environment.

Thank you again for choosing our designs to be part of your home. We’re honored to have played a role in your transformation, and we’re here anytime you need support or inspiration for future projects!

Rated 5 out of 5 stars

Fabulous experience!

As an interior designer- I recently specified the Roberta Crystal Chandelier from Nyra Lighting for a formal dining room in a client’s home, and it completely stole the show.

It’s such a statement piece — timeless, elegant, and incredibly well-made. The way it catches the light and adds a warm, luxurious glow to the space is just beautiful. Honestly, photos don’t do it justice.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing from Nyrah Lighting!

I have joined Nyra lightings trade programme and recently ordered a bespoke Luna Glass Chandelier for the entrance of one of our high-end developments — and honestly, it couldn’t have turned out better.

The piece is absolutely stunning and adds a real sense of luxury the moment you walk in. You can tell it’s been made with care — the quality of the glass, the finish, everything feels premium.

What I really appreciate with Nyra is how easy they are to deal with. Communication is quick, they understand the pressures of development timelines, and everything arrived exactly when promised. Solid customer service and beautiful products — I’ll definitely be using them again on future projects.

April 24, 2025
Unprompted review
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Reply from nyralondon.com

Thank you so much for your incredible feedback! We’re thrilled to hear that the bespoke Luna Glass Chandelier made such a strong impression — it’s always our goal to deliver pieces that not only elevate a space, but also meet the high standards of luxury developments like yours.

We’re equally grateful to have trade partners like you who value both design and service. It means a lot to know our team’s communication and commitment made the process smooth from start to finish. We can’t wait to collaborate again on your upcoming projects!

Rated 5 out of 5 stars

Impeccable

Impeccable

Honestly, I cannot thank the team enough!
They brought my vision to life, I love the lighting!

I’ve ordered from Nyra Lighting multiple times now, and every single experience has been exceptional. The quality of their chandeliers is consistently amazing, and the attention to detail — from the craftsmanship to the careful packaging — really sets them apart.

Their customer service is always spot on. You can tell it’s a family-run business with genuine care for their clients — they’re quick to respond, super helpful, and always go the extra mile to make sure everything runs smoothly. I wouldn’t hesitate to recommend them and will definitely be coming back for future projects.

April 8, 2025
Unprompted review
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Reply from nyralondon.com

Thank you so much for your kind words and continued support! It truly means the world to our team to hear that we’ve been able to bring your vision to life. We’re so grateful for customers like you who appreciate the craftsmanship, quality, and heart we put into every order.

As a family-run business, we’re deeply committed to making every experience personal and seamless — so knowing that it shows makes everything worth it. We can’t wait to work with you again on your future projects!

— The Nyra Lighting Team

Rated 5 out of 5 stars

Josh Williams was SO accommodating In Every way!!!

Josh Williams was SO accommodating and helped me with every aspect that we were looking for!! And we were SO delighted to have FINALLY get the light installed!! Luckily, my husband is handy and not afraid of heights. It is So STUNNING and people comment about how lovely it makes our room look!! we will be back for MORE lights with our next new house!!!

January 1, 2025
Unprompted review
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Reply from nyralondon.com

Thank you so much for your kind words! We’re absolutely thrilled to hear that Josh was able to help you every step of the way and that the light is finally up and shining beautifully in your space. It truly means the world to us that it’s making such a stunning impact in your home — and extra points to your husband for the install!

We can’t wait to help you find the perfect pieces for your next home. See you again soon!

Rated 5 out of 5 stars

Trustworthy company

Great communication, customization, and prompt to react and replace when something arrived wrong (it happens!). Overall great experience so far.

April 8, 2025
Unprompted review
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Reply from nyralondon.com

Hi Valerie! Thankyou very much for choosing to support our lighting business

Rated 5 out of 5 stars

Superb quality and value for money

I’ve bought from Nyra Lighting now on three or four occasions and have been thrilled with the quality of all the lights I’ve bought, the care that goes into their packaging and their consistently high level of Customer Service:- you really can tell that they are a family business with extremely high standards and quickly respond to any queries .

April 4, 2025
Unprompted review
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Reply from nyralondon.com

Thank you so much for your continued support and for taking the time to leave such a lovely review! We’re thrilled to hear that you’ve been happy with the quality of our lights and the service you’ve received each time. As a family-run business, we truly care about every order and every customer, so your kind words mean the world to us. Looking forward to helping you with your next lighting piece!

Rated 1 out of 5 stars

Poor Quality

We specialise in high-quality construction, based in central and South London and our clients requested specified lights from Nyra for their finished house. We ordered over £2,000 worth of fixtures from Nyra. On arrival, the packaging was poor and cheap, some items were damaged in transit, and the quality of the fixtures was incredibly low-grade. We also purchased the exact same Neo Ceiling Lamp from Wayfair for 1/3 of the price, which also went back due to quality issues. On a positive note, Nyra did refund us in full, and their response time/customer service was very good.

March 17, 2025
Unprompted review
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Reply from nyralondon.com

I’m really sorry to hear about the issues with your order – after looking into it, it seems the courier mishandled the package, which caused the damage and affected how everything arrived. It’s definitely not the experience we want anyone to have with Nyra. Whilst we can not speak for the poor quality of the Wayfair product, we take great pride in the quality of our products and as a result we will be working with our manufacturing partners to understand the issues with this particular order and ensure they are not repeated

That said, I’m really glad we were able to arrange a full refund for you quickly. We’ve also taken this seriously on our end and have recently changed suppliers to ensure better packaging and handling moving forward.

As a gesture of goodwill, we’d love to send you one of our premium wall lamps free of charge – just a small way of saying sorry and giving you a proper feel of the quality we’re actually proud of when everything arrives as it should.

Rated 5 out of 5 stars

Exquisite Custom Chandelier & Outstanding Service

I recently purchased the Golden Grape Vine Chandelier, and the entire experience—from consultation to delivery—was nothing short of exceptional. I had a 1-hour in-depth video consultation with Nimrah from customer service, who was incredibly knowledgeable and attentive to every detail. She guided me through the customization options, helping me choose the perfect champagne gold finish, which complements my space beautifully.

The craftsmanship of the chandelier is truly stunning—every vine and crystal reflects elegance and luxury. It has become the centerpiece of my home, and I’ve received endless compliments on it. If you’re looking for bespoke lighting with top-tier customer service, I highly recommend this company. Thank you, Nimrah, for your patience and expertise!

February 15, 2025
Unprompted review
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Reply from nyralondon.com

Thank you so much for sharing your wonderful experience and also tagging us in your photos on instagram! Josh from the team was also really happy with the final outcome

It’s fantastic to hear how satisfied you are with both the consultation process and the final product. Nimrah’s attention to detail and knowledge clearly made a big difference in helping you choose the perfect finish for your space. It’s also great to know that the Golden Grape Vine Chandelier has become such a stunning focal point in your home

Rated 5 out of 5 stars

Had a fantastic video consultation call…

Had a fantastic video consultation call with the founder, Nyrah. We discussed our home renovation project in detail and my customised lighting plan- the whole process was brilliant from start to finish. She was extremely helpful and in the end we selected the bespoke Luna resin staircase chandelier with different colour pendants (Check out the video on my instagram)!

February 15, 2025
Unprompted review
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Reply from nyralondon.com

Thank you so much for your kind words! It was an absolute pleasure working with you to bring your vision to life. The Luna resin staircase chandelier is a stunning choice, and the custom color pendants make it truly unique to your space. We’re so glad you had a great experience from consultation to completion.

Rated 5 out of 5 stars

The best quality and service!

My experience with Nyra London was excellent from start to finish. I am so happy I chose this company, my chandeliers are exactly what I wanted and the quality is incredible. The service was also perfect. Will definitely be using them again!

November 24, 2024
Unprompted review
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Reply from nyralondon.com

Thank you so much for your wonderful review! We are absolutely delighted to hear that you had an excellent experience with Nyra London from start to finish.

Ensuring that our customers receive chandeliers that match their vision with outstanding quality is our top priority, so it’s fantastic to know that yours are exactly what you wanted. We also truly appreciate your kind words about our service—we strive to make the entire process seamless and enjoyable for every customer.

It was a pleasure working with you, and we’re thrilled to hear that you’ll be choosing us again in the future. If you ever need assistance with another project or have any new design ideas in mind, we’d love to help bring them to life!

Thanks again for your support, and we look forward to working with you again soon.

Best regards,
The Nyra London Team

Rated 5 out of 5 stars

Terrific service from Josh at Nyra London

I placed several light orders from Nyra London earlier this year and have been extremely satisfied with both the product quality and their high level of customer service. I recently decided that I would prefer warm white bulbs instead of cool white bulbs for my 160 bulb dining fixture. I emailed Josh at Nyra London who quickly processed the order and I received the replacement bulbs within a few days. They have now been installed and the fixture looks terrific over my dining room table.

November 2, 2024
Unprompted review
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Reply from nyralondon.com

Thank you so much for taking the time to share your experience with Nyra London! We’re thrilled to hear that you’re delighted with both the quality of our products and the level of customer service you've received.

It’s fantastic that your lighting orders have met your expectations, and we’re pleased to know that our team could quickly assist with your preference for warm white bulbs. We understand how important the right ambiance is, especially in a dining area, where lighting plays a key role in creating a welcoming atmosphere. The shift from cool to warm white can indeed make a significant difference, adding that inviting warmth and elegance, and we're so glad the fixture now looks perfect over your dining table.

At Nyra London, we always strive to ensure that every customer’s experience is seamless from the initial order through to any customization needs or adjustments. Josh and the rest of our team are dedicated to providing prompt and personalized service, so it’s wonderful to hear that he could process your replacement order swiftly, ensuring it reached you within days.

Thank you once again for trusting us with your lighting needs and for sharing such positive feedback. Should you need any further assistance or have any future projects, please don’t hesitate to reach out. We’re here to help and look forward to serving you again.

Rated 5 out of 5 stars

We absolutely love our Nyra Tree branch…

We absolutely love our Nyra Tree branch chandelier. We looked at so many and are so glad we went for this one. It looks perfect in our dining room. The customer service has been exceptional. Any issues or questions we have had been answered straight away. We highly recommend Nyra London and would definitely purchase from them again.

September 28, 2024
Unprompted review
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Reply from nyralondon.com



Hi Lara,

Thank you so much for your kind words and for sharing those stunning photos with us! We're thrilled to hear how happy you are with your Nyra Tree Branch chandelier—it truly looks amazing in your dining room. It’s always a pleasure to hear feedback like this, and we're so glad you’ve had a positive experience with our customer service.

We can’t wait to work with you again in the future! If you ever need anything else, just let us know.

Rated 5 out of 5 stars

Maximus Crystal Chandelier

The service at Nyra London was amazing, great communication and assistance! The chandelier is even more beautiful in real life, the quality is exceptional and makes any space look luxurious!

September 27, 2024
Unprompted review
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Reply from nyralondon.com


Thank you so much for your wonderful feedback Sariha! We are absolutely thrilled to hear that you had such a positive experience with Nyra London and that you are pleased with your chandelier. Our team takes great pride in providing excellent communication and personalized assistance to ensure each customer feels supported throughout the process.

We’re especially glad to hear that the chandelier exceeded your expectations in real life. We always aim to create pieces that not only look stunning but also enhance the elegance of any space. Knowing that you find the quality exceptional and luxurious truly means the world to us.

Thank you again for choosing Nyra London to be part of your space. Should you need any further assistance in the future, or if you’re looking to explore more lighting options, we’re always here to help!

Rated 5 out of 5 stars

Stunning lights

Stunning lights, great quality!! We love them

September 17, 2024
Unprompted review
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Reply from nyralondon.com

We are so happy you love your new ceiling lights Clarissa! The video you tagged us in is beautiful

Rated 5 out of 5 stars

Great Video Consultation service

Outstanding customer service! I had a great video call with Holly on Whatsapp regarding my new home renovation in the Netherlands- we went through the best lighting options for my dining room and main bedroom. In the end we chose the Crown chandelier and Houdini lamps alongside matching wall lamps!

September 11, 2024
Unprompted review
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Reply from nyralondon.com

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Holly during your video consultation. The Crown chandelier and Houdini lamps are excellent choices, and we're sure they’ll add a stunning touch to your new home in the Netherlands. It was a pleasure helping you find the perfect lighting solutions for your dining room and main bedroom. If you need any further assistance or have any questions during installation, feel free to reach out—we're always here to help!

Rated 1 out of 5 stars

terrible

terrible - lights got lost and arrived several weeks late and also damaged. Asked for VAT invoice as paid in the UK and they sent an invoice with USD denominated currency. NOT GOOD

September 9, 2024
Unprompted review
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Reply from nyralondon.com

Please NOTE: the cause of this rare occurrence was due to the EVRI UK Courier (& unrelated to the staff & practises at NYRA)

Our founders response:

Thank you for sharing your feedback Dan, and I sincerely apologize for the issues you’ve experienced with your order.

While we dispatched all three lamps on time, it appears that one of our parcels was unfortunately lost by the courier, Evri, which regrettably caused the delay. We completely understand that this situation was far from ideal but was out of our control (The lamps were shipped on time from our side for 7-9 day delivery). We are also very sorry the staff at Evri damaged one of our beautiful resin lamps!

On a positive note, due to a recent feature in House & Garden Magazine (October 2024 issue), our lamps went viral, and this unprecedented demand led to a temporary stock shortage, causing an additional delay in shipping the replacement. We truly appreciate your patience during this time.

To make up for the inconvenience, we would be happy to offer you a discount on your next purchase. Please don't hesitate to reach out directly, and we will ensure a smoother experience in the future.

Rated 5 out of 5 stars

Ren Bamboo lamp

I chose the Ren bamboo lamp and from order to delivery Nyra were fantastic to work with. They were informative, let me know stage by stage when to expect my delivery. It was packaged beautifully and arrived on time. I am incredibly pleased and would not hesitate to order again! The quality is fantastic!

August 24, 2024
Unprompted review
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Reply from nyralondon.com

Thank you so much for your wonderful feedback Sian! We’re thrilled to hear that you chose the Ren bamboo lamp and had such a positive experience with Nyra from start to finish. Our team works hard to ensure every step of the process is smooth and transparent, so it's incredibly rewarding to hear that you felt informed and well taken care of throughout.

We’re also delighted that the packaging and timely delivery met your expectations. It’s great to know that the Ren bamboo lamp has found a special place in your home, and that you’re pleased with its quality!

And we absolutely loved the video you tagged us in on Instagram! Seeing the lamp in action and how it complements your space is so inspiring. Thank you for sharing that with us and for your kind words! We truly appreciate your support and look forward to helping you with any future orders.

Please don’t hesitate to reach out if there’s anything else we can assist you with. We’re always here to help!

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