NYX Cosmetics Reviews 282

Great eyeshadow primer best one I have used so far

I purchased NYX pore filler and it was horrendous. As soon as I squeezed the tube the filler squirted out in little bits all over the bathroom. This happened at each time I tried to use it. I took photos of it and wrote to NYX and got terrible email response asking what I want to happen. I said firstly refunding for the item that I travelled to collect from a boots store which cost me to travel for it. I got no apology whatsoever. After quite a few emails back and forth amd me demanding my refund they said they would return the cost. After about 3 weeks I emailed them again asking for my refund, eventually I got a cheque for the cost of the item. No apology whatsoever juts a cheque in an envelope with no apology. This is the worst company I have ever dealt with amd will no longer use any of the products .

I have never encountered such horrendous customer service. Made the mistake of ordering online from them, since they no longer have a store and I love their eye shadows. HORRENDOUS experience! The make up came in a bag, and 2 of the 4 eye shadows I ordered were crushed and unusable. 2 mascaras, one supposedly purple and the other one black, are almost completely dried up. After wasting 28 minutes of my life on the phone with "customer service", the woman SWORE I would get an email from them within 10 minutes where I could reply and attach pictures of the broken eye shadows. And they would only refund the broken ones, not the dried up mascaras. The email never came. I am out $34. And 28 min of my life.

I ABSOLUTELY LOVE THESE EYESHADOWS. THE COLOR STORIES ARE ALWAYS BEAUTIFUL AND THE QUALITY IS GOOD. The prices have gotten high, I remember when I was younger NYX was a cheaper brand, but they deliver.

I bought a eyebrow product and lip liner.
Lip liner wasn’t same colour as they showed up. And brow product was so bad, was so hard for me to make some colour pop, so I dropped it in the trash.
It was so disappointed experience to me because everyone liked it. I really tried to like the brand.

I bought Nyx Epic wear eye liner stick which is great until you have to sharpen it. The website suggests to use any large hole sharper but that didn’t work and I am left with blunt nib with sharp edges!!!!!!

I recently bought the nyx waterproof mascara and I am VERY happy with my purchase. I wear mascara very often and constantly my eyelashes become wet due to my face mask and the air from breathing. My everyday mascara isn’t waterproof and so I figured buying a waterproof mascara would prevent the wet eyelashes and it has done just that, it also looks incredible on my lashes! i 100% recommend this if you suffer with the wet eyelashes and just in general want a waterproof mascara! I will say though that around the 5 hour mark of wearing this they felt slightly wet but good enough for me

I’ve bought lots of liquid eyeliners over the years - some very expensive ones and some less, but I have to say that the Epic Ink Liner from NYX is the BEST I have ever had that I felt I had to write a review. I bought mine in Boots so can’t comment on customer service but the eyeliner is my new must have!

The item sucks! I read reviews on how great the product is. Just to find out it sucks. I read that most of the reviewers received the product free and that’s why the great reviews. Just cause you get it fir free they give good money d reviews. The company is giving them free products for good reviews. How honest is that? They suck! Can’t believe anything ppl says just cause they get free products. Shame on you!

I wouldn’t even give one star if at all possible due to the following experience: during the pandemic and lack of opportunity to trial the nyx product I followed their advice and scanned the colour and suitability procedures. However, when I actually applied the product (foundation) it turned me into an out span orange !!!! When I contacted the company they were completely unsympathetic or understanding despite being aware of my financial circumstances and physical disabilities - what an apocalyptic company

I've made quite a few purchases from Nyx over the last few months and have been pleased I'd had relatively few complaints other than slow shipping. About a month ago I ordered a few lipsticks. When I received the package one of the tubes was missing. I reached out to customer service and they sent out a replacement. Shipping was still slow but I finally got it. So I ordered a foundation and was sent the wrong shade. I thought it was possible I accidentally ordered the wrong shade so reluctantly ordered again. Almost 3 weeks later I finally get the package and they sent me the wrong shade again. I've now spent over $ 40 on products I can't use. I've tried contacting customer service but have received no reply. It definitely will make me think twice before ordering from them again.

I love it.
Ordered this more then once
Especially like red lipsticks.

I've made couple hundred worth of products, and somehow enter the wrong shipping address. I don't live there and don't know the person who lives there.

I realized right when I received the email copy of my order, and right away replied to email as well as send message through costumer service about changing the address or better yet just go ahead and cancel the order, so that I can remake the order with the correct address.

Not only I have received the email asking customer service feedback first, the reply from customer service regarding my case was very disappointing.

You can see the actual reply below, but long story short,,,,

I was told, once order has made,
NYX cosmetics can NOT cancel order.
Also, they can NOT change the shipping address.

Seriously?

I have never heard of well known brand like NYX cosmetics using such a poor system.

I hope the person whoever they are living in the address my order is shipped to, is nice enough to refuse the package and return it.

Because that's the only way I can get my money back.

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Thank you for contacting NYX.

Thank you for contacting us about your recent purchase. Once an order is placed, we are unable to cancel or make any order modifications. If an order is returned to sender, a refund is automatically issued to the original method of payment within 7 to 10 business days of being delivered. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
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MATTE PRIMER - BASE PERFECTRICE MATE

This product is too thick and very difficult to squeeze out of the tube and apply on my face. Eventually when I managed to get a little on my finger tip, it is very difficult to apply and it leaves behind a residual of white flaky substance on my face. I would actually like to return this to NYX because I feel this particular product (tube) could have a fault. I have since bought another Primer, which applies like a dream

Worse customer service I have EVER had!! They do not even respond to all their messages! They must think they are above everyone and do not need the customers!! I’d rather pay more money for another company that values their customer experience!

customer service was so nice and helpful! I asked for a replacement and they sent me another email saying I got a refund for a product I didn't order. I did correct them so they gave me another email with a shipping confirmation. The person who helped me (her name was Dayna) was really sweet but I took a star off because even though I got my package, I was missing one thing but it was only $4 so I didn't trip about it too much.

I ordered products for a christmas gift and it said 12/24 delivery, which was fine. Christmas came and went, New Year's came and went. Following the tracking, my package was shipped to a NJ facility, which should have come to me next, I'm in NY. Nope. It went to LA, back to NJ and I still haven't received it. Customer service can't give me an answer as to why it went to LA. Still "patiently" waiting

Nyx epic ink fineliner is a godsend. I spent 4 hours crying and left it on overnight and it held on as if freshly applied. Highly recommend.

Excellent cleanser, leaves the skin feel soft and refreshed

Horrible experience, ordered from them 6 months ago and they keep trying to re-charge my card! After 5 weeks back and forth with customer service nothing has been done to fix the problem, and now i cant get a hold of them at all! DO NOT BUY FROM THEM, ESPECIALLY NOT ONLINE.