In my experience with this company, I placed an order in good faith expecting to receive the item I paid for. This is my first issue with them, and unfortunately, it has been a very negative... See more
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Bad quality and poor looking . You can see from miles away that your jewelry is a piece of junk. I want my money back and you don’t answer. So besides everything your customer service is awful !
No product I still haven't received my shipment and the tracking I got with it doesn't work at all
One of the Jewelry locker was broken, so i can't use that pies
Company replied
Company details
Written by the company
We're all about blending old traditions with modern-day fashion trends to make our jewelry beautifully unique.
Contact info
London, United Kingdom
- support@nyxgems.com
- nyxgems.com
Hasn’t replied to negative reviews
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Happy Ambassador
i just received my order and i am really happy with it!
The shipping was pretty fast, quality is amazing. There a lot of companies promises things to brand ambassadors but this is the first one that really provide what is promised. i just love being a part of the NyxGems family and also love my jewels, especially the Carmel rings, they are adorable.

Reply from NYXGems
One of the Jewelry locker was broken
One of the Jewelry locker was broken, so i can't use that pies

Reply from NYXGems
Bad quality and poor looking
Bad quality and poor looking . You can see from miles away that your jewelry is a piece of junk. I want my money back and you don’t answer. So besides everything your customer service is awful !
The products came very good quality…
The products came very good quality packed. I am very happy!

Reply from NYXGems
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