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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Shipping prices were outrageous

I needed to replace a stick cover that fell off while I was on a plane and ended up paying twice the price of the item just in shipping. That's ridiculous. But if I didn't buy the piece, the controller is useless. Spent 15 bucks to replace something that just kind of fell off the controller.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

NYXI is the GOAT

The purchase system was fast and simple, searching for a controller wasn't a hassle at all. And I recently purchased the Hyperion pro and those controllers are incredible! No issues at all.

August 2, 2024
Unprompted review
Rated 4 out of 5 stars

Awesome service... but

Look, the site is awesome. The prices incredible with the anniversary discounts. Product arrived before expected, good packaging, a small gift. Service is awesome.

Bought a White Hyperion Pro.
The Sticks feel buttery smooth and its responsive and snappy. As a controller it works great.

However...
The quality of the plastic leaves something to be desired, and the rails attaching to the console feel somewhat frail.
My right controller doesn't have rumble, trying to fix it the site's "updates" downgraded the software from 2.1 to 1.7. Still not rumble. The instructions aren't as clear on how to change the LEDs.

I'm not happy with paying for the warranty delivery. So, im cutting my losses. Leaving a somewhat positive review and finishing with:
Awesome service, for an ok product.

(EDIT: As of august 1rst, the Rumble has begun to work, however my rating remains)

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

It was a journey but we made it!

Although I never tested out the wizard, the countless hours I spent on YouTube watching reviews to understand this product made me realize that this controller didn’t reflect my play style. It’s a great controller and has a lot of key components that makes it a beast whether you’re playing on switch or PC. I just so happen to be an avid handheld switch user so the Hyperion Pros was more up my alley. If I ever want a stand alone controller I will deff go with the Warrior or Wizard depending on how I feel. Other than that NYXI made my check out process a breeze while guiding me along the way to make sure I chose the right controller suitable for my everyday play style. Thanks again faculty and family of Nxyi, you guys really go above and beyond for your customers and that alone speaks volumes for the integrity of your company and team. Sincerely, thank you. Will be purchasing again in the near future. 10/10 recommend.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Retro awesomeness.

Their products are of great quality.
The shipping and delivery experience was very good.
The controls are the best alternative to original controls

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, and now you fixed the ships to Mexico, that’s great. My last purchase I needed sent to a familiar at USA and then pay another ship to Mexico, now is directly, so much easy to me.

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

It was super easy to order the product. The website left a reasonable impression. It wasn't at all complicated to order the desired product and enter the payment method. The product was described very well and it was really fun to read through the information because it looked very modern, which didn't make it boring

July 14, 2024
Unprompted review

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