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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Third time's a charm

This is my 3rd order since I've seen their Athena joy con controller debut on some major YouTube channels, since I have big hands I had to try my luck, at first the website did not work in Mexico unless I used a VPN, that got solved later by the time the NYXI wizard came out and started showcasing Hall effect sticks, now the NYXI warrior comes out to make great even greater, and at a great deal no less.
These guys do know how to move forward and deliver quality.

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Good product and cool design.

Everything went perfect with the shipment, and it was a quick delivery. The quality of the product is great and I'm very happy. The packaging was surprisingly good and overall the design of everything, specially the product, that was the thing that made me decide.

I bought a Wizard Controller and everything was as advertised.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Warrior RED

Beautiful controllers, hey NYXI I need the new warrior controller in Mario red make it happen!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Yes! They had the Wizard in Orange!

Originally viewing a Nyxi controller on a big US site. Decided to check out the original website and was extremely pleased! Very easy to read and super informative. Plus they had the orange Wizard controller which was not available on the other site (only purple & black). Pricing was a tad better as well. GO AND SUPPORT YOUR SMALL BUSINESSES!!!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

LOVE nyxi

I have carpal tunnel so this controller is REALLY ergonomic and helpful on my hands - I got the Green Hyperion Pro. Now that my dog chewed it up, I got a deal on it - Green Hyperion Pro + Carbon One carrying case at 30% off. I'm so happy they put the carrying case in as part of the deal - AND the more expensive case at that. Shipping went out next day! I'm so happy with my Nyxi experience, I bought my sister a purple hyperion pro, and will come back again and again.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excelent support

I placed an order for two items (controllers and a case) because those two things had a bundle with 30% discount. I placed and additional discount code to support my favorite YouTuber and accidentally disable de 30% discount. I contacted support and they responded with the refund so i could place my new order with the correct discount. Excellent support. 100% recomend. Now i'll wait for my order. Thanks!

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excelent support

I placed an order for two items (controllers and a case) and at the moment i placed it i saw that those two things had a bundle with 30% discount. I contacted support and they responded in exactly 36 minutes with the refund so i could place my new order with the discount. Excellent support. 100% recomend. Now i'll wait for my order. Thanks!

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Best controllers for the Switch

Ordered from them 3 times now. Process was smooth, prices are great and the Hyperion Pro is honestly the best feeling controller I've had for the Switch.
Playing in portable mode feels great now!! It has the perfect size to weight ratio for being comfortable to hold while not putting so much weight on my wrist. Highly recommended.

February 28, 2024
Unprompted review
Rated 1 out of 5 stars

ORDER CAN COMPLETE

A few months ago I was able to buy without problems. Today I tried with 4 credit cards, and two PayPal accounts and I couldn't get anything done. The first operation was approved and after 15 seconds it was canceled due to "RISK" on the platform. a shame

February 24, 2024
Unprompted review
Rated 3 out of 5 stars

I wish there were more joystick options

I wish there were more options for the joystick packs (2 gray 2 c stick as an example) instead of only the bundle currently offered. Buying the pack gives you effectively only one gray joystick, 2 c-stick and one yellow joystick. For people trying to replace joysticks in other controllers, this is not optimal as a purchase option. There should be an option for purchasing joysticks that includes 2 gray joysticks.

February 18, 2024
Unprompted review

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