Oliver Jaques Estate Agents Reviews 3

TrustScore 3.5 out of 5

3.6

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Company details

  1. Real Estate Agency

Written by the company

We are an independent Estate Agent specialising in residential sales, lettings, and property management covering South-East and East London. We have been helping thousands of buyers, sellers, landlords, and tenants successfully move home since 1986. We offer straight-talking, honest advice, and deliver a friendly, personal, professional and tailor-made service at all times. We firmly believe we have one of the most experienced and knowledgeable teams in London which are based around our passion for property and people.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3 reviews

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Rated 2 out of 5 stars

Poor service.

Very unhelpful sluggish service.
Poor communication with tenants.
Even for a petty tribal job ,tenants have chase ages.
Forget to get any timely help.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic estate agency

Absolutely fantastic estate agency. If you are a landlord and you are looking for professional and very quick and responsive agent, who will take care of your flat and your tenant, do not hesitate to contact them. Strongly recommend. Huge thank you for Erica for taking care of tenants and flats.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Really positive experience with Surrey Quays office

I had the pleasure of Jack to show me around many many properties in the Surrey Quays area in February and April. He took the time to really understand my needs and to book back-to-back viewings given I wasn't based in London. We did 3 blocks of viewings together. He is super friendly, follows up on your queries with vendors, and is responsive by email.
Given my experiences, I would thoroughly recommend Oliver Jaques if selling or letting. I've interacted with a few agents (both buying and selling) recently and, on the whole, have been unimpressed with their poor professionalism - especially the bigger, well-known firms. OJ were just unlucky that I found an apartment listed with another agent that met more of my criteria at a reasonable price. My decision had nothing to do with the fantastic level of service I received when I interacted with each of their team.

April 20, 2024
Unprompted review

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