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Oakam Reviews 18,316

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TrustScore 4.5 out of 5

4.5

Non-Bank Financial Service
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Rated 3 out of 5 stars

This company have gone bust. Don't bother to use them for a new loan or top up they aren't allowed to lend hope this helps. Andrew Tate and James Hopkirk of Kreston Reeves LLP were appointed Join... See more

Rated 5 out of 5 stars

Absolutely amazing, I have a bad disability which drains me both energy and tiredness. I've looked through several loans as you do to compare. I was blown away with how quick and simple (and painless... See more

Rated 5 out of 5 stars

Excellent. No bull****, clear & transparent terms. Short application -- only essentials that matters to check basic credit score. After checks -- if you not qualified for amount You selected... See more

Company replied

Rated 5 out of 5 stars

The application was fast and easy. The decision was almost immediate and the monet was in my account within 10 minutes. Also everything was explained in simple terms without seeming like it had been... See more

Company details

  1. Non-Bank Financial Service

Written by the company

Oakam Limited (In Administration) Andrew Tate and James Hopkirk of Kreston Reeves LLP were appointed joint administrators of Oakam Limited trading as "Loal" (the "Company") on 24 February 2022. The affairs, business and property of the company are being managed by the joint administrators and further information regarding the Administration is available at the following website: https://www.krestonreeves.com/oakam-ltd-loal-app-faq/ The Company has now ceased to trade and all enquiries should be made directly to the Joint Administrators at restructuring@krestonreeves.com. The Joint Administrators act as an agent of the company and without personal liability.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18K reviews

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Rated 2 out of 5 stars

Great service and fast

Great service and fast, I paid my loan off after a couple of days as I had some extra money from work and thought it was the right thing to do, comes to today, and I'm unable to re apply despite paying my last loan off after a few days slightly annoying!!

May 7, 2021
Unprompted review
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Reply from Oakam

Thank you for leaving us a review. To prevent people from falling into harmful patterns of borrowing (where a customer becomes reliant on a new loan immediately after repaying their past one), we have a cooling off period in between loans. This cooling off period is currently 30 days. After this time customers can reapply for a new loan. We are sorry we did not meet your expectations on this occasion and hope you’ll use Oakam again if you need an affordable loan in the future. Thanks! The Oakam Team

Rated 1 out of 5 stars

Very bad service trying to apply for my…

Very bad service trying to apply for my top up loan on app and just keeps going to a blank page ring up and no help

May 6, 2021
Unprompted review
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Reply from Oakam


Hi Baz, firstly, thank you for bringing this to our attention and for sharing your details with us. We are glad we could speak to you to let you know we are aware that some customers get stuck at the offer stage and can't proceed with their application or see the outcome of their application. Please be assured that our engineers are working on this issue. We apologise for any inconvenience caused. If we get this solved before then we will get in touch to let you know. If you would like to discuss this further please email complaints@oakam.com
Kind Regards,
The Oakam Team

Rated 1 out of 5 stars

Trying to change to monthly instalments…

Trying to change to monthly instalments has cost me over 30 mins on the phone to get no where and all I was asking was change my payment date from weekly to monthly as in the app it didn't offer this and the last lone I had they did monthly payments.

The people you speak to are rude well the guy I just spoke to was his name was Larry. Proper rude and didn't listen when I said I don't have long on the phone, his response was well I don't like the sounds of this. I don't have time to go trough all the details again and again. Now oakham why are you asking to have my reviews removed, are you trying to hide what I have experienced?? I'm not lieing. I've made a complaint what I've had absolutely no response from any mangers from your company but yet you ask Trust pilot to remove my last review.

If you remove my review again when it is a genuine review I will look into this further. I have refused to pay untill I receive a call of you.

So Oakham call me. As if you remove this review I will look into taking you to court as you have mis sold me a loan!

May 5, 2021
Unprompted review
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Reply from Oakam

Cody – we’re sorry you’ve had this experience. We replied to your original review and tried to contact you to get more information. We flagged the review while we tried to make contact and because we didn’t hear back from you, the review was automatically removed from Trust Pilot.

We’ve listened back to the call you mention in your review and it seems that our agent didn’t make the best use of your limited time. We apologise for this. While you spoke to our customer agent for about 5 mins, we realise you might have been on hold before you spoke to an agent. We are currently experiencing high call volumes and we’re working on reducing our wait times on the phone down as much as possible. Most customers speak to an agent within a few minutes of calling.

We can see that you have now changed your payment frequency. We are working on making this a feature in the app soon so that customers can automatically make changes without calling. Thank you and again, our apologies that you didn’t have a good experience when you called. We hope you’ll continue to be an Oakam customer if you need access to affordable credit in the future.

The Oakam Team

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