Oakandcoral Reviews 

Title: Misleading delivery claims, hidden charges, cancellation policy ignored and terrible customer service

Order #SI3764399

Extremely disappointing experience with Oak & Coral. I would strongly advise anyone considering purchasing from this company to think twice.

Misleading shipping and delivery information

The website prominently advertises “FREE SHIPPING,” “No hidden fees” and “Free premium shipping on every order.” It also displays a UK flag alongside a “Ships tomorrow” message, creating the impression of fast, UK-based dispatch.

However, I subsequently discovered that my order was actually being shipped from overseas. This was not made clear during the purchasing process and raises additional concerns about international delivery delays, customs clearance and potential import charges.

Unwanted shipping protection charge

Despite advertising free shipping and no hidden fees, an additional £2.99 shipping protection service was automatically pre-selected during checkout without my express consent.

The company failed to provide clear terms and conditions explaining what this protection actually covers, despite my repeated requests.

Under Regulation 40 of the UK’s Consumer Contracts Regulations 2013, businesses must obtain express consent for optional additional charges. Pre-ticked checkboxes do not constitute valid consent.

Cancellation policy not honoured

The company also advertises a 24-hour cancellation policy, yet my request to cancel was not honoured. This raises further concerns about whether the policies advertised on the website are actually followed.

Appalling customer service

I contacted customer support repeatedly to challenge the additional charge and request reimbursement.

Instead of properly addressing my concerns, they sent generic responses insisting that the charge could only be refunded once my order had been delivered, apparently because their internal system would not allow otherwise.

They also failed to provide the requested contractual terms or evidence that I had expressly consented to the additional charge.

Despite several opportunities to resolve the matter, I have now had to initiate a chargeback through my credit card provider.

My overall experience

My concern isn’t simply the £2.99. It’s the combination of misleading delivery expectations, an automatically selected additional charge, an advertised cancellation policy that wasn’t honoured, and customer service that repeatedly failed to address legitimate concerns.

For a company actively marketing to UK consumers, displaying prices in GBP and accepting UK orders, this is an unacceptable customer experience.

I would not recommend Oak & Coral. I would advise prospective customers to exercise caution, carefully review every charge at checkout and establish where their order is actually being dispatched from before purchasing.

Great communication, great prices, and good quality, can't ask for any more than that.

Excellent value for wireless wall lights

Prompt reply and full information regarding delivery

Cancelled order within 12 hours of purchase when realised it was being posted from the US to the UK. They have continued with order despite many emails requesteing cancellation and now I'm being told that the return costs are unlikely to be covered by OakandCoral. Will look to recover funds via credit card.