Oakbury watches Reviews 

63
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, friendly, and patient when helping them explore options and choose the perfect luxury watch. Buyers truly appreciate the smooth purchasing process, prompt communication, and trustworthy service provided from start to finish. However, some customers also noted that securing rarer timepieces or navigating external hurdles took a little extra time and patience, though the team always ensured everything was successfully sorted out. People consistently value the professional after-sales care, detailed product descriptions, and personalized guidance that make every transaction feel entirely secure and memorable.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing immense satisfaction with their timepieces.... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service throughout the... See more

Service

People report positive experiences with service, highlighting an outstanding, friendly, and professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a stress-free and seamless process from... See more

Customer service

Customers had positive experiences with customer service, noting that communication throughout was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought my first Rolex from Dominic and Farrell, both were super helpful, friendly and educational. After shopping around for some time these two gave me the best price for the best option watch within... See more

Rated 5 out of 5 stars

I recently bought a Cartier from Oakbury Watches, and honestly the whole experience was really enjoyable. Farrall was really friendly and super knowledgeable. You can tell he really knows his stuff,... See more

Rated 5 out of 5 stars

We wanted a classic watch for our Son’s 18th birthday so got in touch with Will at Oakbury who couldn’t have been more accommodating. He was extremely knowledgeable with the multiple questions & optio... See more

Rated 5 out of 5 stars

I went to Dom at Oakbury watches for help choosing a surprise watch for my husband, and the experience couldn’t have been better. Dom was incredibly knowledgeable, patient, and reassuring throughout... See more


Company details

  1. Watch Store
  2. Jewelry Appraiser
  3. Jewelry Buyer
  4. Jewelry Store

Written by the company

Oakbury was born from a moment of significance—a grandfather passing his cherished watch to his 14-year-old grandson. That gift sparked a passion that grew into a lifelong pursuit. Today, that spirit lives on in every timepiece we source. More than transactions, we create moments of meaning, built on trust, care, and connection. At Oakbury, people come before pieces. You will always know who you are dealing with, and you will always feel our commitment behind every watch we source. Warm, discreet, and deeply personal—that is the Oakbury way.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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4.8

All reviews

(63)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lichfield visit

Visited the Lichfield showroom just before Christmas - had a very warm reception from Harley on the front desk and was greeted warmly by Brad who made my purchase very smooth. We had a good giggle, would recommend x

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service and experience from Oakbury Watches, extremely happy with my purchase, would definitely use again and recommend to others.

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Rolex - King

I recently purchased two watches from Oakbury, and I couldn’t be more impressed with both the quality of the timepieces and the exceptional service I received. I want to give special recognition to Dom, who has been an absolutely fantastic representative of the company.

Throughout the entire process, Dom was professional, ethical, and incredibly patient with all of my questions. He took the time to thoroughly address every query I had, never rushing the conversation and always ensuring I felt confident in my choices. His deep knowledge of the watches he sells was evident from the start, and his guidance made the buying experience smooth and enjoyable.

Thanks to his outstanding support, I now own two beautiful Oakbury watches and will gladly return for future purchases. Dom is truly an asset to the business, and Oakbury is fortunate to have such a dedicated and knowledgeable representative.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Overall I am thrilled with the Rolex I…he

Overall I am thrilled with the Rolex I purchased from Oakbury watches. The quality of the watch and the outstanding customer service made it a truly memorable buying experience - special thanks to Bradley for his expertise. Would highly recommend.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great watches, even better service

When I was looking for my Cartier I found that Oakbury had a really great selection at fair prices. I had been thinking for a long time about this purchase and the guys at Oakbury really helped out, giving me all my options before I chose my Santos. Kudos to Brad as well who worked with me closely to provide my options and to support this good experience.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a watch

Bought a watch wonderful customer service and friendly . Watch is in perfect condition next day delivered as promised and sized to my wrist before hand .

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Look forward to using them again

Purchased my Rolex from Oakbury due to their great selection. Bradley in sales was able to answer every question I had and advise on different options. Would recommend and look forward to using them again.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Recent Cartier purchase

I recently bought a Cartier from Oakbury Watches, and honestly the whole experience was really enjoyable. Farrall was really friendly and super knowledgeable. You can tell he really knows his stuff, but he explains everything in a way that feels helpful rather than salesy.

Love my watch thank you!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a watch super simple and…

Bought a watch super simple and professional and before hand made to fit my hand. Next day delivery as promised to my house . Super friendly service would recommend them to every one

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We wanted a classic watch for our Son’s 18th birthday so got in touch with Will at Oakbury who couldn’t have been more accommodating. He was extremely knowledgeable with the multiple questions & options we asked him about, never losing patience! We would thoroughly recommend Oakbury & Will & couldn’t be happier with the service we received

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Oakbury Watches review

Brought and sold a few pieces through the Oakbury team.

Very responsive and professional. Delivered exactly as promised. Would highly recommend.

Thanks guys.

October 13, 2025
Unprompted review

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