Oakcastle Reviews 

272
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional audio quality, noting that the compact devices deliver surprisingly powerful sound and sport a smart, solid design. Consumers also love how remarkably easy the products are to set up and operate for everyday listening. Furthermore, shoppers highlight the helpful support team for providing prompt assistance when needed. Some reviewers were not happy with software update requirements that necessitate a working Windows computer to resolve technical error messages. However, a small portion of people also mentioned encountering occasional quirks such as unexpected system freezes or volume distortion issues during extended use.

What people talk about most

Product

People report positive experiences with the product, highlighting the excellent sound quality, compact... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

User experience

Users describe positive interactions with user experience, highlighting how simple the devices are to set up... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent sound performance and solid... See more

Staff

Reviewers mention positive feedback about staff, highlighting that customer support agents are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple and solid design, easy to use and transfers via Bluetooth to my Bose loudspeaker easily in seconds. Sound is excellent too for such a small player. Instructions also simple and easy to follow,... See more

Rated 5 out of 5 stars

The support team were excellent. They responded very quickly to my query regarding my DAB radio. The proposed solution worked perfectly. It is really good to know that such a fine support team is beh... See more

Rated 5 out of 5 stars

Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on... See more

Company replied

Rated 5 out of 5 stars

I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(272)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

Beyond Expectation

I like using a portable CD sometimes and I had just discovered the Oakcastle CD125. OK, let's get over the hill of negative. Not so much a hill as a slight bump - the speakers. Can't think really where they would be useful, but hey they're there. So, sound. I have used these with Sony 1000M3, Sennheiser Momentum over ear and 1More triple driver in-ear headphones. It was a three bears experience, Sony being bass heavy, 1More tending to lightness and the Sennheiser just right. Use the EQ to get the best out of each. The Momentum's, using EQ 'Rock' and playing Manfred Mann's Earth Band 'Martha's Madman' was stunning. Poor quality kit makes bass lazy, imprecise, but here, my word, hard, fast attack. You could hear the bass drum actually being a bass drum. The sharper staccato snap of the drumsticks on skin was well reproduced too. This really is way beyond expectations. Then I thought push it a bit. The very deep bass underlying the Lorde 'Royals' track is all there and again, fits in its place among the music. I used the 'Pop' EQ here. Add to the sonic experience the solid and very tactile nature of the product and I'm as satisfied as a cup of hot chocolate on a cold, rainy day. (This is a personal review).

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SOUND

EXCELLENT SOUND, EASY TO USE, COMPACT NEAT DESIGN
DECIDED ON READING A LOT OF REVIEWS TO
PURCHASE THIS PLAYER, ABSOLUTELY DEEEEEEELIGHTED. EXCELLENT SOUND QUALITY, EASY TO USE, MORE THAN PLEASED. EASY TO FOLLOW USER MANUAL
VARIETY OF OPTIONS INCLUDING EQUALISER. WHAT'S NOT TO LIKE AND ENJOY.
HIGHLY RECOMMENDED. VERY HAPPY CUSTOMER. DMH

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome CD player!!

I got this cute little CD player for Christmas and I just love it! Easy to use and the little remote is just awesome. The sound from cd player is just beautiful! If you need a good cd player, I would highly recommend this one. I could go on and on.. but I think you get the point..🙃

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy to recommend Oakcastles portable DVD player

I am very happy to recommend Oakcastle , firstly as several years ago I bought a small MP3 player which is very good , and very recently purchased a portable DVD player via Amazon.
I really like the fact the company is based in the UK , a refreshing change , I like the quality , the picture is excellent and the packaging both very good and of course recyclable mostly.
I actually did not realise they made this product , and I was very pleased to avoid the 'usual' poorly made items from further afield !!!!!

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great player, excelent customer service

I purchased several Oakcastle MP3 players.
When two of them failed, I was able to get one of them to operate with the instructions of costumer service.
With the second one, which failed (stuck play key) the agreed to send me a Majority player.
I have purchased a Majority player and it is very good, but I like the display of the Oakcastle unit better.
The Majority player is very good also and I look forward to receiving it.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

I loved this little CD player

I loved this little CD player! I don't have a smart phone and love my CD's, and this player has already been to Iceland with me and kept me company on the three night ferry trip.
I can't really fault it, amazing sound and light and compact to carry. All in all a great purchase!

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

IR100 - Easy to set up, excellent sound

When I purchased this internet radio receiver, I had no great expectations. But I have totally changed my mind.

It’s very easy to set up (and the multilingual instruction manual is very clear), it allows you to easily find international stations and even local ones broadcasting on the internet, it has a clean sound output, without vibrations or distortions coming from the chassis, and that fine minimalist 1960s look, which makes it fit perfectly in my home.

In short, I would say that I have an excellent radio set that keeps me company when I relax in the bedroom, at a very reasonable price.

November 28, 2023
Unprompted review
Rated 2 out of 5 stars

Oakcastle CD-100 is very good CD, but customer service is lacking

The Oakcastle CD-100 is a very good CD player with bluetooth. Unfortunately, after 10 months of use , it stopped working. That is when I had the unfortunate experience to deal with several people (via e-mail) at Majority. It seemed like they had never used the CD, & gave me bad advice as to fixing the problem. Even though they had my registration (electronically submitted per their request), they kept asking for more data to which I complied. This took TWELVE e-mail"s and I was eventually sent a replacement CD

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service

I bought two DAB-400 units (through Amazon) which performed well and sounded really good until one of the power units failed - Oakcastle responded brilliantly and sent a replacement unit which arrived within four days of the failure.
Faultless !!!!

November 24, 2023
Unprompted review
Rated 1 out of 5 stars

Oakcastle sold me an F100 mobile…

Oakcastle sold me an F100 mobile telephone. It is no longer working. Oakcastle have refused a refund or replacement as they say it was purchased from Amazon. However Amazon say as it is passed the specific time period it is no longer their responsibility. I purchased the F100 mobile phone on the 13th of July 2023. My order confirmation number is # 206-9117891-1359530

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Display fault on my Boombox

I had a display fault on my Oakcastle BCX10 boombox - I was fully expecting to have to have it repaired, Josh at tech support told me to 'take the plug out for a few minutes and switch it on again' and all was fixed! Magic!

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Warranty difficulty resolved…

The warranty data I had available was limited but this did not stop Andreea from conducting an in-depth investigation, which took a number of days and finding my warranty registration details so that my warranty claim could be satisfied when other firms would probably have walked away.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

.Resolved my problem as I am not tech…

.Resolved my problem as I am not tech savvy. Instructions were clear and I was able to follow them so thank you so much. Am now getting to grips with my new phone, Had tried using a smart hophone but couldn't cope with how complicated it was so this little phone is ideal for sending texts which is all I needed it for so thank you so much!

May 18, 2023
Unprompted review

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