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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the amazing and long-lasting scents, with many noting their similarity to original fragrances. The quality of the products is frequently mentioned as impressive, and the customer service is repeatedly described as excellent, responsive, and helpful in resolving issues. People are also very satisfied with their orders, often receiving them quickly and appreciating the wide selection available. However, some customers experienced issues with incorrect items being sent or missing perfumes in their orders. A few reviewers also mentioned dissatisfaction with the scent of certain products, describing them as cheap or not as expected, and a small number of people reported issues with packaging quality or weak fragrance performance.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the rich, unique, and long-lasting... See more

Quality

People report positive experiences with quality. Many customers praise the rich, unique, and long-lasting... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting its efficiency and helpfulness.... See more

Order

Reviewers mention positive feedback about order experiences. Many customers praise the fast shipping, with... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the exceptional and almost... See more

Based on these reviews

Rated 5 out of 5 stars

Okay, I’m officially obsessed. I ordered NINE perfumes from Oakcha and I don’t regret a thing 😂 Every scent smells expensive, lasts all day, and the bottles are gorgeous. It feels like getting a desi... See more

Rated 5 out of 5 stars

Oakcha is such a great company. There’s so many choices for men and women. Unisex fragrances. I’ve never been disappointed. I did recently have a small issue where I was sent the wrong perfume. But I... See more

Rated 5 out of 5 stars

Wow! I just received my purchase order today and I’m obsessed. There’s always a gamble when trying new company fragrances, but I hit the lottery with Oakcha. Unbeatable prices for undeniable scents. A... See more

Rated 5 out of 5 stars

I've purchased approximately 15 different fragrances from Oakcha in the last 2-3 years. I have always had a good experience and always been happy with my purchases. I've owned some of the original sce... See more


Company details

  1. Perfume Store

Written by the company

At Oakcha, we believe that fragrance is part of self-expression. Whether you feel like wearing a sweet and inviting scent or a warm and spicy scent on a different day, everybody should be able to own a fragrance collection that has a scent suited to their every whim and desire. That's why we've taken luxury fragrances and increased the fragrance intensity while keeping our prices low. We believe that smelling your best does not mean wearing the same fragrance everyday. Instead, smelling your best means being able to match your fragrance to your outfit, mood, or whatever the occasion calls for. With over 70+ fragrances, we believe that everybody can have a collection of luxury fragrances. Don't believe us? Try just one of our fragrances and we bet that you will be coming back for more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice support

Brian B is the best supporter from Oakcha that I’ve had! I received a very prompt response, and all my questions were answered. Thanks!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Always impressed

Had an order put in for my brothers bday, came in and all the smells are 1:1 comparisons. Missed 1 bottle and immediately replaced once i contacted them.
From my YSL to my ch de bleu. Great customer service and answered very promptly with quick solutions.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I just want to thank you all so very…

On my most recent purchase during a promotion you sent me the 2 freebies - Paris Bloom and Senora! I would never have picked these myself. Oh my Gosh, both are soo good! I also think Senora smells similar to the new Miss Dior Essence!

Paris Boom is another winner! They are beautiful right next to each other so I think they would be great layered as well.

And I picked up Heaven's Speak (lovely!) already had a sample of this and I blind bought Italian Cello and Vanilla Vacay and love them both.

I have quite the collection from Oakcha now and I very much appreciate that you all do not use Phtalate's!!

Appreciation all around! Grateful to them for making these lovely fragrances

October 9, 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed in the scents…..the…

Very disappointed in the scents…..the return policy says open and unused, how am I supposed to try them? The packaging is beautiful and it was shipped quickly, but I also have to pay for the return. I’d say this is a bit of a scam…….

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Need an affordable match to sol de…

Need an affordable match to sol de janeiro#62 ( kissed glow) is your go too!!!
My wife smells amazing when she wears this. I couldn’t even tell the difference. Silent melody smells just like her Burberry goddess . 10/10 rating . Great company and fast shipping.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Oakcha: amazing scents, five star customer service

I have received Oakcha scents as gifts, but I recently decided to place my 1st order. There was an issue with it, so I reached out to customer service. I am so happy to say that my issue was handled immediately and their customer service was world class. The scents alone are fantastic, but knowing that they have a phenomenal response time, and the willingness to keep the consumer happy, will absolutely keep me coming back.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

The Best

I must say, Oakcha’s customer service has to be the best I have ever experienced from a business. From swift responses to incredibly helpful information to positive and friendly conversational tone, Oakcha ticks all the boxes.
Moreover, this is all besides the amazing scents that they bring out. Sharing the gift of smelling wonderful one spritz at a time, with the confidence that comes along with it, is Oakcha’s specialty.
So grateful to have discovered this business and will definitely be patronizing more in the future!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

First order, Great experience...

This was my first time ordering from Oakcha and I was happy not only with my order but also with the customer service I received. There was a minor issue with an out of stock item that they sent a replacement for that I wasn't sure about and a missing free item. I sent an email to customer service and they sent out a different replacement item that I selected and the missing free gift. The scent I did receive that I ordered are amazing. They smell so good I am considering putting in an additional order after the holidays to get some of the other scents I was looking at on their website.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Unparalleled Customer Service and Fragrances

I’ve purchased various fragrances from Oakcha in the past and have always been blown away by the quality, sillage and value of their products. However, there were a few fragrances in my latest order that I wanted to exchange. I reached out to Oakcha’s customer service department and they promptly (and smoothly) guided me through the exchange process. Now, all I have to do is wait for my new fragrances to arrive (I’m SO excited!).

If you haven’t purchased any fragrances from Oakcha yet, you’re really missing out. Their quality is consistent, the packaging is beautiful, and I love their atomizers. What are you waiting for?

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fast shipping!

I've purchased approximately 15 different fragrances from Oakcha in the last 2-3 years. I have always had a good experience and always been happy with my purchases. I've owned some of the original scents I've bought from them and so many times I've been unable to tell them apart!! I received my order in 5 days including the weekend so they've really stepped up their shipping speed!!!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond customer service…

Above and beyond customer service to rectify an order. Lightning fast shipping, arrived before projected day of delivery. Kissed Glow will be my new go to scent. 💓 My husband complimented me on the scent immediately. Will be recommending Oakcha

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Obsessed.

Okay, I’m officially obsessed. I ordered NINE perfumes from Oakcha and I don’t regret a thing 😂 Every scent smells expensive, lasts all day, and the bottles are gorgeous. It feels like getting a designer collection for a fraction of the price. Oakcha is honestly addictive — I’m already planning my next haul. It’s absolutely worth mentioning that they have excellent customer service.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

I emailed customer service about a…

I emailed customer service about a disappointment I had, with my recent purchase, not a perfume I thought I was getting, not their fault, however to me it didn’t smell the same as it did from the discovery set I had bought. He had no issues helping me. Wow their customer service is fast, Brian P. was so friendly and helpful to me. Not to mention I emailed late close to 10pm and got a response. He is quick to help with anything. I appreciate his options for me and the dedication to Oakcha to making the customer happy. I will always order from Oakcha, they are a wonderful company making huge waves in the fragrance world. I love their perfumes and at such great prices! My favorite so far is definitely sweven!

November 23, 2025
Unprompted review
Rated 3 out of 5 stars

Returns are a hassle, free scent is not worth it.

Returns are a hassle, the mystery perfume is horrible.

I love Dossier so I wanted to try another dupe brand for fragrances. The first I tried was Madam Rose (Delina dupe). I was really impressed by how close the scent was. This last purchase I actually tried their signature scents from the candy collection. Cotton clouds and watermelon jam were amazing, long lasting and yummy. The problem was in Pink Euphoria and the mystery scent “Body Water.” Pink euphoria smelled nothing like the notes. It’s supposed to be reminiscent of skittles, but it smelled so strongly of alcohol I couldn’t stand the smell to the point of taking a shower. Trying to find the notes for body water was impossible and they no longer make it, and I can see why. It literally smelled like nothing, literally as if I had sprayed a slightly musky water. I understand it is a free scent, but do not expect anything nice, it seems like it’s just their discontinued stock.

To return or exchange you have to pay for the shipping back (I thought it was like Dossier where it’s free so that’s on me). It’s not like I mind it, but this creates such a big hassle for the consumer I will probably just bite the bullet and toss the two fragrances I hated which feels like a waste.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

I've purchased 7 fragrances so far and…

I've purchased 7 fragrances so far and they have all been wonderful scents. I haven't had a brand last for hours as long as oakcha does. They also take immediate action when a mishap has happened with their products. And I appreciate how they handle customers.

November 23, 2025
Unprompted review

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