Oaken Financial Reviews 296

Not user friendly. Telephone tellers very helpful. Website, not very helpful

The time it took to fulfill my request for a short term GIC took an excessive period of time to process in my opinion.
Also the website process to open an additional account for an existing customer seems cumbersome. It would be ideal to be able to open a GIC instantly online and then tramsfer the money into the new investment seamlessly.

Very easy to transfer money between bank accounts over the internet. The interest rate is decent but could be a little higher than the other financial institutions.

I am very please with the service. They are calm and patient. very friendly Thank you.

While I believe that my investment in Oaken was a good one, the young lady, who I dealt with on the phone, was less than excited about her job and the investment that I was making…..to the point of being abrupt. Certainly, a thank you to me for my first investment with Oaken would have left me with no doubts about the company.

they didn't tell me they wouldn't pick up the transfer fee from td Waterhouse. I know they weren't obliged to but it leaves a very sour taste since the fee was more than a years interest. I will not, absolutely nort use them again and I have already badmouthed them to friends

Best rates for GICs and savings account! Easy to maneuver website. Customer service is impeccable-they are helpful, pleasant, and knowledgeable.

Great savings rates that no other bank offers with Oaken. Fantastic customer service from day one, hassle free. I have done all my banking online to date and it has been so amazing to not worry about going into a bank for this, that and the other. If you are thinking of opening an account with Oaken, do it!

Customer service is excellent, very helpful. Thanks.

Hassanali Ladha

I have been very happy with the customer service and the GIC rates and plan to continue doing business with this organization.

Overall i am pleased with the service i receive from Oaken; the telephone is answered quickly and my questions, for the most part, are answered. The gic investment rates offered are better than the banks and i hope this continues; the only reason i am not giving a 5 star rating is because i was told i could complete all forms online and submit them electronically since I do not have a printer or scanner; however, this is not the case as i was informed today that signatures are required and you do not accept esign; (the forms i am referring to are T2033 and tax free saving transfer forms;) so it appears i still have to forward the forms to my local bank for printing and scanning back to me; other than that inconvenience i am satisfied;
thank you for giving me an opportunity to comment.

My experience with Oaken Financial is ‘average’
You set up my new account in a timely and efficient manner.
Honestly, during this post-Covid period,
savers are searching on-line for the highest interest they can earn on their savings.
My experience has been that virtual banks offer better interest rates than bricks and mortar banks.
From a savings account perspective, Oaken offers the lowest interest of the four virtual banks that I bank with. Oaken is 1.15%, I have another at 1.50% and two others at 1.25%.
I do have one GIC @ 1.60% for 18 months with Oaken, which was the best offer I could find at that time.

Thank you
Blossom

Young men were working there in the office, but they were very polite and professional. Oaken Financial has very good interest rate in comparation with others. Thank you!

As a long term GIC account holder, I like the way Oaken folks treat me when I come in or call on the phone.

WATCH YOUR PAYMENTS BEING MADE!!! Make sure you get credit and it is being reported.. they are scammers

Test only so dont post

Very responsive to any questions ina knowledgeable and professional; manner.

Sending me a birthday card with small gift card to boot, what other bank does that eh! None.

Opening an account with Oaken has been the most difficult exercise in frustration that I have encountered in my banking history. It took almost 2 weeks of emails and waiting for phone service before it happened. After all that my window of opportunity had closed. I later found out to have my wife as a co-signer on the account she too would have to wait for phone service and fill out numerous forms etc. We once opened an account at the local credit union in 10 minutes and have 500 k invested there. I realise that online banking can be subject to fraud etc., but there has to be a better way. Thanks.

Very responsive, I was able to talk to someone right away. No big voice tree or waiting on hold. They were able to handle my request at first contact.