Oak Furnitureland USA Reviews 

894
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Bought two furniture sets from this company, totaling thousands of dollars (US). The office set is fine (handles are shaped recesses within the wood) But on the bedroom set, the handles are... See more

Rated 4 out of 5 stars

Good quality for the money, though the mystery hardwood in the Cranbrook bookcases was knotty. Oak top on the Cottage sideboard did not look like any oak I've seen in the U.S. Bear in mind, the furn... See more

Rated 1 out of 5 stars

I spoke to Brandon on Sunday, Oct. 14 to place an order for Bevel Natural Solid Oak Glass Front Hutch which was supposed to arrive FULLY assembled with white glove option. The delivery men who were e... See more

Rated 5 out of 5 stars

We purchased a TV console, sideboard, and entry table. The quality on them is beautiful. My husband works in the construction industry and is very particular about only buying nice quality, 100% har... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Information provided by various external sources

At Oak Furnitureland, we specialize in selling fantastic quality hardwood furniture at unbeatable prices. But how do we do it? In a nutshell: we cut out the middleman and always keep costs to a minimum and pass the savings onto you! Oak Furnitureland offer the largest collection of unique, solid hardwood furniture for every style and room in your home


Contact info

2.7

Poor

TrustScore 2.5 out of 5

894 reviews

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2.7

All reviews

(894)

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Rated 3 out of 5 stars

Be careful

Be careful! It took three tries to get my items delivered, partially due to the fact that the bed frame was labelled for UK sizes rather than those in the United States. The delivery slip that I was asked to sign said that the bed was King sized, which is true in the UK, but in the US it it called a Queen. I refused the delivery, and it took two more weeks to sort it out. Great help from a customer service rep called Sheldon, but still a pain in the butt that could have been prevented if the label had said "UK King / US Queen."

December 26, 2018
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order. After two months I canceled my order. I did call and initially was told my order was lost in shipment. I reordered and after another month, still no delivery.
No one from the company contacted me at any time.

December 9, 2018
Unprompted review
Rated 1 out of 5 stars

Customer Service does not exist. Buy elsewhere.

I notified the company twice that the sideboard I ordered was damaged. They have not replied. I should not have ordered furniture online. Had I purchased this from a local furniture store, they would have repaired or replaced it by now. Lesson learned.

December 4, 2018
Unprompted review
Rated 1 out of 5 stars

Still no ETA after almost 40 days, Is it a scam?

My order number is ofu-7001236, and order placed on Oct 27, 2018. As of Dec 4, 2018, I still haven't received the item: Galway Natural Solid Oak 3 Drawer Nightstand Item# GAP019OAK. Called them multiple times, and these guys has no idea where is the item now? They charged the customer credit card when the order placed! Is it a scam? I might need to call my credit card company...

December 4, 2018
Unprompted review
Rated 5 out of 5 stars

5 star for the delivery

5 star for the delivery. On time and as expected. The two gentlemen who delivered my furniture ( Ian and Dave ) were very helpful, professional and friendly.

The only problem was which has nothing to do with the above comments is that part of my order was incorrect but when contacted customer service the representative was very helpful and happy to help!

November 25, 2018
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience. Arrived ahead of scheduled date. They contacted me just like they said to set up delivery. Delivery people were courteous, placed the item in my upstairs at no extra charge. Very professional. The only thing that was a surprise was how much packaging material was around the item...WOW!!! I had foam and cardboard everywhere! But it beats having a damaged item. Thank you for excellent service.

November 19, 2018
Unprompted review
Rated 4 out of 5 stars

The sideboard was very nice

The sideboard was very nice. However, I asked if the shelves were adjustable and was very specific about it. The answer was "yes". Well the shelves were not adjustable and it cost me another $75 to have them adjusted.

November 19, 2018
Unprompted review
Rated 1 out of 5 stars

My furniture was never delivered

My furniture was never delivered. I tried calling four times, each time I was told that I would receive a call back with an update on my order - I was never called back. I'm still trying to figure out what is happening with my order and will probably try to cancel the order at this point. I've already been waiting two months...This is the worst customer service I've ever received from any company.

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Had a delivery today the driver and co…

Had a delivery today the driver and co driver were so helpful and pleasant my husband is recovering from cancer and could not moved the furniture but they were more than willing we are very happy with service Dave and Ian were fantastic

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

I ordered an armoir closet from…

I ordered an armoir closet from Oakfurnitureland and am very happy with my purchase. It was delivered within the time I was told it would. The deliverers put it together and disposed of the packing. It truly is a beautiful piece of furniture.

November 10, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service

Just taken delivery of our new TV cabinet.

It arrived earlier than we anticipated.

Communication in regards to the delivery was excellent.

The delivery guys Clyde, Mark & Paul were great. Placed the cabinet in the room of my choice and delivered the service with a smile.

Highly recommended.

Thanks Guys

November 8, 2018
Unprompted review

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