OakNorth Bank Reviews 18,940

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use across their digital platforms, including the website and app, highlighting their straightforward and intuitive design. Many people appreciate the competitive interest rates offered, finding them a significant advantage. The service is frequently described as excellent, with consumers noting the efficiency and helpfulness of interactions. However, some customers also noted dissatisfaction with interest rates, particularly when new offers were more favorable than existing ones or when rates were reduced unexpectedly. A few other people also felt that the online system could be tricky, leading to issues with account setup or changes.

What people talk about most

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of setting up accounts,... See more

Price

Customers generally express satisfaction with the interest rates offered, often describing them as good,... See more

Website

Reviewers mention positive feedback about the website, highlighting its clarity, conciseness, and ease of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent, prompt, and... See more

Application

Clients share positive opinions on the app, frequently praising its intuitive design, ease of use, and... See more

Based on these reviews

Rated 5 out of 5 stars

This is my 2nd account with OakNorth and I think that says enough. Easy to set up, so helpful and informative along the way. Kept up to date with interest rates, other accounts to view and written in... See more

Company replied

Rated 5 out of 5 stars

I am new to OakNorth Bank recently retired and looking for good interest rates on my savings. I have to say OakNorth were by far the bank of choice. I am 65 yrs and opened a high interest savings acco... See more

Company replied

Rated 5 out of 5 stars

A breath of fresh air; a great interest rate, an intuitive app that was a breeze to set up and can access all the information I need at the touch of a button. Many online banks could learn a thing or... See more

Company replied

Rated 5 out of 5 stars

I rolled over a previous sum on maturity which had paid me fair interest and had been easy to invest in. I found the 'rollover' experience just as simple, Oaknorth handled that part of it superbly.... See more

Company replied


Company details

  1. Bank
  2. Financial Institution
  3. Private Sector Bank
  4. Savings Bank

About OakNorth Bank

Written by the company

Founded in 2015 by entrepreneurs, OakNorth is a digital bank focused on empowering scaling businesses with £1m-£100m in turnover that are often overlooked by traditional banks. Through fast, flexible debt finance, OakNorth has injected over £11bn into UK and US communities, supporting growth across diverse sectors, including healthcare, hospitality, manufacturing, property development, and more. OakNorth also offers tailored business banking solutions, including current accounts and savings vaults, designed to help businesses scale at speed. For personal savers, the bank provides competitive savings accounts, enabling customers to achieve their financial goals while contributing to the growth of UK entrepreneurs and high-growth businesses. It is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Visit www.oaknorth.co.uk for more information.

Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply ideal

Oak north keep me informed about what’s important and don’t bombard me constantly with sales emails.

April 17, 2026
Rated 5 out of 5 stars

Canny bank…

I have been with this bank for a couple of years, and cannot fault it, they have competitive rates of interest, and easy to deal with.

April 17, 2026
Rated 5 out of 5 stars

Look No further than Oaknorth

I made a mistake with my New investment and within Minutes you had emailed me it was sorted quickly and Professionally

April 3, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're happy to hear that your investment issue was resolved quickly and professionally. We appreciate you bringing this to our attention and thank you for your feedback.

Rated 5 out of 5 stars

Easy to renew ISA.

Easy to renew ISA.
OakNorth is excellent at reacting to interest rate changes and forecasts…unlike many banks.
Always had efficient service from OakNorth.

April 17, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We appreciate your feedback! It's great to know you found it easy to renew your ISA and that you've consistently received efficient service from us. Thank you for sharing.

Rated 5 out of 5 stars

Competitive savings rates

Easy to navigate and competitive rates for savings

April 17, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're happy to hear our platform is easy to navigate and our savings rates are competitive. Thank you for your positive feedback!

Rated 4 out of 5 stars

Generally good experience

Opened a savings account recently. The process was smooth & simple. Good rate of interest. The only issue is it’s supposed to be instant access but withdrawals take 1 business day to process. So you need to make sure you plan if you need access to your money quickly.

April 3, 2026
Rated 5 out of 5 stars

Every transaction with OakNorth

Every transaction I have with OakNorth is an absolute pleasure whether its opening a new account or, transferring funds or moving accounts

April 17, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're happy to hear that you find every interaction, such as opening accounts, transferring funds, and moving accounts, to be an absolute pleasure. Thank you for your feedback.

Rated 5 out of 5 stars

Transferred accounts

Transferred a current account to a new account which was simplified and straight forward, a pleasure

April 17, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're happy to hear that your current account transfer to the new account was simplified and straightforward. We appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

Easy to manage online accounts

Easy to manage online accounts. App is easy to navigate

April 3, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're happy to hear that you find our app easy to navigate and manage your accounts online. Thank you for your positive feedback!

Rated 5 out of 5 stars

Well done

Kept updated on when it's maturing. And was actually informed I signed up at a certain percentage and it went up before it came into force .thank you

April 17, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We're happy to hear that you were kept informed about your investment's progress and appreciate you noting the improved percentage. Thank you for your positive feedback!

Rated 5 out of 5 stars

Straightforward to deal with

Have had an account with Oaknorth for a while and recently reinvested with them. They are straightforward to deal with, their security protocol is good and the UK interest rate is competitive.

April 17, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We appreciate you taking the time to share your experiences. We're happy to hear that you find our services straightforward and our interest rates competitive. It's great to know our security measures meet your expectations.

Rated 5 out of 5 stars

Great experience

Very professional to deal with.

April 17, 2026
OakNorth Bank logo

Reply from OakNorth Bank

We appreciate you taking the time to share your positive experience with our team; we're glad you found us professional.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look