Companies really makeing fool of people - Extremely Disappointing Experience with "Oasis Resource Managment" Delhi – Unprofessional Service and Poor Communication
Extremely Disappointing Experience with "Oasis Resource Managment" Delhi – Unprofessional Service and Poor Communication
I am writing to share my frustrating experience with [Consultancy Name], a company I trusted to handle my work visa application, but which failed to deliver on their promises. From unprofessional behavior to poor communication, my experience has been extremely disappointing. Worse, despite multiple attempts to resolve the situation, no meaningful action has been taken by the management.
Here’s a summary of the issues I encountered:
Miscommunication About Documents: I was informed that certain documents were missing, only for the consultant to later admit they had already received them. This level of disorganization is unacceptable when dealing with important documentation.
Unprofessional Last-Minute Communication: I frequently received calls or emails right before the consultant's logout time, making it seem like they were rushing to check a box rather than genuinely trying to assist. This lack of care for customer service is frustrating and unprofessional.
Inconsistent Timelines: I was initially told the process would take 4-5 days, but the timeline kept extending with every follow-up, without any clear explanations or accountability.
Unclear and Changing Expectations: Instructions given were often vague and confusing, with document requirements changing from email to email. This lack of consistency caused significant delays and confusion.
Rude and Unhelpful Behavior: The consultant, Pragya, was frequently rude, focusing more on pointing out perceived errors than offering constructive solutions. She seemed confused about the process, making it even more difficult for me to navigate.
Unavailability of Senior Support: When I requested to speak to a senior member of the team for more clarity, I was told that no seniors were available on Saturdays. The consultant then ended the call as her office hours were over, even though she had called me at her logout time. This left me with no solutions and more frustration.
Constantly Changing Document Requirements: The requirements for proof of funds and other documents kept changing without warning. Initially, I was asked for 3 lakhs in funds, which was later reduced to 1 lakh in subsequent emails. Other documents, like affidavits, were suddenly requested after I had already submitted what was initially required.
No Action Taken by Management: Despite escalating these concerns, the management has taken no meaningful steps to resolve the situation. This lack of responsiveness and accountability has eroded any trust I had in their service.
Aggressive Sales Tactics: When you initially inquire about their services, you will receive multiple calls pushing for payment. However, once the payment is made and you’ve signed up for the service, the communication completely changes. Calls go unanswered, and you’re left chasing them for updates. This lack of support after receiving payment shows a clear focus on sales rather than customer care.
Given these ongoing issues, I no longer wish to continue with their services and have requested a refund, but no action has been taken.
I hope this post serves as a cautionary tale for anyone considering [Consultancy Name] for visa services. The promises they make before payment are not upheld once you become a client, and the overall service has been nothing short of disappointing.
August 1, 2024
Unprompted review