Obasan Reviews 160

I am so glad we chose Obasan for the purchase of a bed for my daughter, she absolutely loves it. Darlie John, thank you for your exceptional service and for your care in ensuring we were happy with the bed. All the best, we'll be back for our next bed when the time comes!

I have NEVER experienced such amazing, top notch customer service! Darlie John was so kind, knowledgable, helpful, and thorough from start to finish! And THE BED!!!!! It is truly incredible! Both my husband and I are sleeping better then ever. We LOVE our bed (and shredded latex pillows) so much! If you are contemplating on whether or not the extra money is worth it, let me just say that YES ! Yes it is! And the bonus is sleeping easy knowing that it is such an ethical company with natural materials, and a carbon neutral footprint. And no off gassing of yuky chemicals. One of the best purchases we have ever made!!

Our experience with obasan and the staff involved was absolutely wonderful. Initially I spent an hour on the phone discussing prior to making the trip to Ottawa. After taking months to figure out what kind of mattress back and forth at big box stores I felt so unsure of what to do. We decided to make the trip and give the obasan product a try. Long story short our bed is AMAZING it feels like a luxury hotel bed that I never want to get out of. Darlie John was so helpful with the process helping us select what was appropriate for our sleeping routine. He was patient, and knowledgeable with any of my questions. Our children came for the trial session and it was smooth. Any emails I had later on Darlie John was quick to reply and help me. I’ve since ordered a set of sheets (which are so nice) and also a mattress for my son! You’d think ordering a mattress 2 hours away would be difficult but in fact it’s been effortless thanks to the obasan team. I was waking with lower back pain everyday and this mattress is a game changer. If you are on the fence I’m suggesting to go for it now and don’t think twice. So worth the money!! Thank you obasan

First and foremost, if you care about your health look no further. I've never slept better.

My experience with Obasan was nothing short of phenomenal; Darlie was a pleasure collaborating with, and the delivery gentlemen were nothing short of exemplary - the very definition of "white glove".

They left with the mattress and foundation fully assembled and removed all packaging; which is minimalist and recyclable.

Immediately the quality and attention to detail is apparent, there was zero chemical off-gassing and was ready to use immediately. This is a mattress that really will last at least 20 years (the warranty period) with proper care.

Forget all the overhyped "bed in a box" options that are little more than assembled in Canada, and support local artisans; your health, community, and ultimately, your wallet, will thank you for it.

We found Obasan when we were looking to purchase an organic crib mattress for our little one 5 years ago. We were so happy with the purchase, we bought a king size bed a couple of years later. The mattresses and pillows they made of excellent quality. Also, it makes us happy they are made right here in Ottawa. Darlie John always takes great care of us.

Obasan is by far the best company I've had the pleasure to deal with. They are the definition of going above and beyond.

The service: Darlie John who helped us is a gem! He made us feel like we were his only customers and put a lot of care and thought into his recommendations. We never felt pressured or upsold. I don't even know how to explain it but he just made us feel special and valued, which is really rare nowadays in the service industry.

The product: We've had our mattress and pillows for over a year now and many times we've caught ourselves laying down and say how amazingly comfortable and supportive our mattress is and how glad we are to have found Obasan. We were back a few months later to buy a crib mattress for our son and we will be back for future mattress needs and continue recommending them to friends and family without any doubt.

Obasan is a really special company. They really made us feel valued as customers, sending us masks and thank you gifts after our purchase even if there was very little incentives for them to do so since we were already satisfied with the initial service. They are transparent about their production practices and materials and really offer a superior product. They set the bar very high on all counts.

Incredible service! Darlie was wonderful to deal with; messaging me back right away and answering all of my questions. The mattress is beyond comfortable and we are extremely impressed with how fast it was shipped and delivered! Will definitely be ordering future mattresses from this store.

First of all, Obasan is an amazing Canadian company to deal with. Their customer service (Darlie John) is just amazing and has now sold our family 4 mattresses! I would highly recommended all their products. We first purchased a queen size 10" with foundation and loved the quality and comfort. Then our family got bigger with 2 boys and we then moved into the king size version, equally amazing. Finally our 2 boys are now old enough to enjoy their own Obasan beds, so we just purchased 2 twin size beds for them and I'm sure they will also love them.

Thanks Darlie John!

Jason

First of all, our customer experience was incredible. I loved the chance to nap in the bed - yes, they fit up a bed to your requirements in a private room where you can nap, read, or hang out on the bed to really try it out. My husband fell asleep immediately!

However, we had ordered our bed for delivery into our new home for April, and COVID ended up suspending production on our purchase. The thing was, we had to leave our furnished rental on time and we literally had no bed to sleep on in our house. Topping it off, my husband had had heart surgery 2 months before and I was absolutely frantic about what to do and how to keep him healthy and safe. Well, Darlie John at Obasan lent us a bed, and even had it delivered literally in the final hours before the first COVID lockdown in March. Let me say that again - they LENT US A BED. I can't imagine how stressed they must have been about the sudden production shut-down and what that might mean for their business...and they lent us a bed in our hour of need. I will forever be grateful for that kindness. Now, the product itself?

We purchased a queen bed, topper, protector, duvet, pillows and bed frame. Yup, the whole thing. WORTH EVERY CENT. Yes, Canadian made. Yes, organic. Also, it is the best bed and the best sleep we have ever had. I asked my husband how he would describe it and he said, "It pulls you in and invites you to fall asleep". Healthy sleep is so critical, and this bed, with its organic production and individualized support, is phenomenal.

This is a product worth saving for, and in my experience it is absolutely worth it. The pillows too, I can't even tell you how great they are! Before Obasan, my neck would sometimes be so sore in the morning I couldn't turn it. That doesn't happen now, and I truly believe it is the bed and pillows that have changed that for me.

Anyhoodle, this has turned into a story! All I can say is I wasn't super keen on Obasan before going into the store just because I thought it was probably an overpriced whatever place, but between the amazing customer service, the organic and Canadian-made features, and the actual products themselves, I am a believer.

Quality brand, thoughtful service. We were initially attracted by their organic, environmentally sound products. The education, purchase and delivery process was both efficient and friendly. We sleep much better now, and think of Obasan as an investment; an improvement in “quality of life”. Highly recommended — thank you Obasan.

My son os 5 months old and he's sleeping on a obassan matress. Ils the best matress we found on the market, he is sleeping so well, sometimes, i would like to go sleep With him ! :)
Really good quality !

OK, so I’m slow! Last Fall, Darlie John asked if I might like to send a note about my experience with Obasan since by then I had been sleeping on my mattress for about a year. Meant to do it immediately, but somehow life got in the way and only now do I get to really express how much I appreciate my purchases. When I bought, I had moved to Nova Scotia, was downsizing my home, and so needed a smaller size bed. Knew I wanted genuine latex (having owned one years earlier), but where to buy? So, first the iPad, then the phone, then some lengthy conversations with two possible suppliers, and then decisions were made,sight unseen. And in due course there arrived a headboard, base, boxes of squares and rectangles of latex; pillows, covers etc., and a sheet of instructions. Shipper was terrific, by the way. I have slept blissfully ever since!
And here’s the kicker: next year I will be 90 years old, and yet today I just figured it was time to flip the sections over again before changing sheets and was able to do the whole thing completely unaided, as usual.
This Company and their products are unmatched in my opinion, and it has been a pleasure to buy from them. I would do so again without a moment’s hesitation,
Thank you to everyone involved; and apologies to Darlie John for my tardiness.....you deserved better!

I decided to replace my beloved Tempur-pedic. I didn't realize that there was something so much better out there! On my search I was looking for something organic and hopefully made in Canada. After asking around and doing some of my own research I found out about Obasan from my sister-in-law who has had an Obasan for many years and loves it! Best of all, it's made in my home town of Ottawa. That right there almost sold me. Upon going into the store, Darlie greeted us and showed us all of the different options - amazing. We went with the customized option as we are totally different heights, weights, shapes. I have no back pain in the morning when I wake up, which I did have prior to purchasing this bed. On top of that, the customer service was and still is amazing. They are with you every step of the way, checking in to make sure all is going well and answering any questions. I had many questions in the beginning and have just recently reached out again to discuss details of the flipping - once again Darlie responded right away - I am always met with kindness and extremely knowledgeable responses. I am very happy with my purchase and highly recommend this product and company. Well worth every cent and I can honestly say this is the best customer service I have ever received.

I discovered Obasan after returning a bed-in-a-box due to off gassing. I didn’t realize how toxic mattresses could be with nasty chemicals, flame retardants, etc. I was still in the process of researching alternatives but one visit to Obasan and I knew it was the right decision. Non toxic, no off gassing, and a company that is honest about what goes into their product with no gimmicks or green-washing.

The mattress is so comfortable that I still look forward to crawling into bed every night. And no more back pain. However, as good as the mattress is, i can’t say enough nice things about Darlie John. He is knowledgeable, patient, and sincere. It’s obvious he cares about his customers. Adrian helped with organizing delivery and was also great to deal with. I purchased my bed a few weeks before COVID and Darlie John even phoned me over shutdown to see how I was enjoying my mattress and pillows. And they sent me two reusable masks. I will definitely be purchasing Obasan as the other mattresses in our home come up for replacement, it’s worth every penny.

In 2016 my search for a mattress free of chemicals, synthetics, pesticides, and flame retardants lead me to Obasan. I couldn’t believe what I was looking for was right here in Canada. I was so grateful for the experience with the company and the quality of their products that I bought a second Obasan mattress for my son last month. Every part of dealing with Obasan is enjoyable. The staff are knowledgeable, patient, and kind. Their products, from mattresses and pillows to protectors and covers, are all made with thoughtfully and ethically chosen materials. The best part of all is that the beds are amazingly comfortable! For me, it is such a relief to have furniture in my house that contributes to a healthy home, as well as a good night’s sleep. What more could you ask for?

Excellent service. Excellent Product.
I have on different occasions purchased a mattress and foundation, a mattress protector, pillows, a comforter and a crib mattress as well as bedsheets from Obasan.
Everything is top quality and the service outstanding.
Thank you Obasan and especially Darlie John Almuete!

We have been extremely satisfied customers of Obasan since 2014. Every purchase (bed, sheets, pillows, comforters) has been worth the investment and we highly recommend their products. Darlie is a joy to interact with and it is a no brainer on where to go when we need something. We are also very impressed by Obasan's service to their community during COVID19 - we received a very useful gift of 2 organic cotton face masks. Thank you Obasan!

Quality product and service
My family has been dealing with Obasan for several years (approximately 5). We began by looking for a quality, durable organic mattress for our newborns. The ease of dealing with the company made the experience of welcoming twins into our homes easier. Our minds were set at ease knowing they were spending their early years sleeping on a mattress that was healthy and safe.

Fast forward 3 years and we decided we would look for a healthy option for our own mattress and after many questions, answered thoughtfully and patiently by the Obasan's sleep experts, we found a suitable solution. I look forward to sleeping in my bed, as opposed to a hotel bed now.

Another two years later, it was obvious, despite the pandemic, who we would entrust with our twins' next set of mattresses (and platform beds) as they outgrew their original. The experience with them has been nothing short of stellar.

The crib mattresses have now found new homes, in perfect condition. This is truly one of the easiest decisions I have made, after my thorough research at the outset. This should be an easy decision for most people.

Obasan is our favourite mattress by far and love that it is made locally in Ottawa too! We started off with an Obasan mattress for ourselves (2 adults) and one child and now after 7 years of using them, we have one for every member of the family. Much more comfortable sleep having custom zones for each of us. I used to get too hot in bed but with the Obasan mattress material being so breathable, my body could dissipate heat more easily and now I am much more comfortable at night. My arms would frequently fall asleep at night and would wake up with tingly arms, now that is completely resolved. I have allergies to dust mites, so the naturally repelling dust mite material the mattresses are made from work great, no more stuffed up nights. We also use the Obasan pillows which a very comfortable, bed sheets, and comforter (light for spring/summer and heavy for fall/winter). Great customer service, and they even shipped us re-usable masks made from their organic cotton to use during the pandemic as a gift. Darlie John is the best!

The best mattress I've ever had. Breathable, comfy... just perfect!
I'd buy again in a heartbeat!