OBDeleven Reviews 4,370

Reply from OBDeleven

Updated Jan 23, 2026

Hello Jay,

Thanks for sharing a bit about your OBDeleven experience. It's a pity to hear that your device had become faulty after tinkering with it for just one week. Though while a 14-day return would not be possible due to the lack of the original box that the device comes with (as per our Shipping & Returns policy) - all of our hardware has a 2-year warranty granting formidable buyer protection against any device malfunctions and defects. We'll happily have our customer support team's specialists review the situation with a higher grade of detail once more to ensure that nothin had been overlooked. Please check your inbox, as we'll be sending you a separate inquiry from Trustpilot about it. Once you get back to us, we'll be able to find your order and ongoing Help Chats, and proceed accordingly.
Furthermore, allow us to clarify that our Help specialists are readily available throughout the entire workweek, during our local Lithuanian (GMT+2) business hours, with first human agent responses averaging within a matter of a few hours. It's not uncommon for certain help requests to take longer if several back-and-forth information requests are necessary to identify key details, but we understand just how frustrating it can be to not receive timely assistance when it counts - we sincerely apologize for any inconvenience.
We eagerly await for your follow-up regarding the ongoing situation. Let's solve this together!
EDIT: Thanks for getting back to us regarding the situation, we were able to locate your order and former customer support interactions. After a closer inspection, it appears that your order is from 9 months ago, making it quite a pity to hear that you've only brought this up with us now, when any and all return windows have gone and passed their deadlines. We sincerely hope that you were able to isolate and troubleshoot any faults that you had experienced at the time. Should you require additional insights or assistance, please do not hesitate from reaching out to our specialists once more, especially if your device is not functioning as intended, as it would still be under its limited hardware warranty.

Reply from OBDeleven

Updated Jan 16, 2026

Greetings Callum,

Terribly sorry about the poor experience with both our device and customer support team's interactions. While very rare, certain OBDeleven 3 units have been rooted out to have certain unexpected defects which we've addressed with our manufacturing lines to ensure we stop the issue at its source. However, the exact quantity of such flawed devices is only a guesstimation, hence we sincerely apologize for one of them landing in your hands and causing a bunch of confusion and stress.
We're delighted to hear that you've been tackling the matter like a pro, looking up troubleshooting methods, applying them and reaching out to our customer support team regarding this accordingly. While it's likely that our specialists would have asked you to repeat some of the steps you would have already found online (reinstalls, restarts, etc.), the video evidence request is a standard part of the malfunction identification process - we encourage you to proceed correspondingly.
We know just how frustrating it can be, not to receive properly timed assistance, especially in such subjects that are practically clear in terms of what must be done, but still have some intermediatory steps. Keep in mind that our Customer Support staff is only available Mon-Friday, between 7:00 AM and 6:00 PM (UTC+2); your communication on the Jan 9, 2026 (a Friday) could have simply gone cold due to the pivot into the weekend when our agents aren't available.
We're committed to do the right thing and our 2 year hardware warranty is only aiding in buyer protection that benefits you in this case. To ensure the remainder of the situation is addressed smoothly, we've sent you an additional request from Trustpilot. Once you get back to us, we'll be able to locate your inquiry with our support crew, along with any other engagements related to your order, assign the necessary assets and human resources to handle, and streamline the process. Let's resolve this together!
EDIT: Thanks for the follow-up Callum. We've found your order and help inquiry. After checking in with our customer support crew, we can verify that the situation has been handled and a refund processed your way. We're pleased to see that the matter has been sorted out despite the rocky beginnings.

Reply from OBDeleven

Jan 14, 2026

Hello Jose,

Thanks for sharing a bit of your OBDeleven experience. It's a pity to hear that we still need to work on our feature clarity across the board, as simple operations as inspection or oil service resets do not require either of paid plans - just the standalone OBDeleven device, a free account and 10 Credtis (€1.99 from our website's shop) to use the respective One-Click App.
To further clarify, everyone with a free account has access to our One-Click Apps, the Pro and Ultimate paid plans unlock additional advanced features such as manual coding & adaptations.
Moreover, OBDeleven accepts 14-day returns of physical goods, so if you've already made up your mind consider reaching out directly to our customer support team regarding your return via the in-app Help Chat. Alternatively, should you rather find a new home for your device in another pair of hands, we'd still advise reaching out to our help staff in order to properly reset your device, unlinking your account from it and removing its 6-digit PIN.
We're constantly seeking improvements, and your insights regarding feature availability and clarity is valuable to us. Thanks again, for sharing your thoughts.

Reply from OBDeleven

Jan 5, 2026

Hello Kai,

It's regrettable to hear that you've run into such a troublesome circumstance. We've been working on the transparency of offered and supported features, but it seems that we still need to iron out some parts.
While vehicle brand and general feature support is clearly listed on our website (elaborated within our Help/FAQ articles and blog posts), more elaborate customization functionality can be difficult to verify without further investigation of the specific vehicle's equipment. We understand how frustrating it can be, not getting a swift confirmation or response, and commend your patience over the post-holiday weekend that our customer support team wasn't available to assist you immediately. Ultimately, when it comes to particular modifications, we can have our technicians gather some data and verify whether certain actions would apply for your car, but we do not hold any instructions or guides on how to perform them, as the steps vary for each vehicle and its equipment. The recommendations for independent online research, as well as a visit to our Forum are well advised, as many users have gone through our community hub seeking similar topics and discussions, often leaving behind their experiences and step-by-step results. It's a pity that our customer support team's assistance wasn't timely enough for you to give this another go.
If you have any other questions, about customizations or your return, feel free to follow-up here or with our support team.

Reply from OBDeleven

Jan 5, 2026

Greetings Alvydas,

It's a shame to hear that you think so poorly of OBDeleven. We offer a wide array of features that require only a standalone OBDeleven device in conjuction with our mobile apps, as well as additional, advanced functionality for those with more automotive diagnostic field practice and experience. Full scans, live data, vehicle information, mileage and car emissions readiness checks are all available at no added cost. Our extensive library of ready-made One-Click App customizations are available to all users as well, for just 10 Credits per use for most of them. More technical access is granted only via the Pro and Ultimate plans, unlocking manual coding, adaptations, and various complex calibration options. Hope this helps clear up any confusion regarding the buy-in and startup options for the OBDeleven experience. Should you ever have further questions, concerns or topics to discuss, feel free to reach out to our customer support team via the in-app Help chat.